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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

July 12, 2020

Easiest car purchase I have EVER had! The toughest part was trying to find a vehicle and having to reserve it! Truly is that easy! Thank you Carvana!!! More

by pro_tx_firesafety
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dom
July 12, 2020

Buying a car from Carvana was the best thing I could have done. From the ease of getting approved online to the excellent delivery it’s 10/10! Josh was such a great delivery driver, he made things so easy. H More

by Kayla.bertalo
Recommend Dealer
Yes
Employees Worked With
Josh
July 12, 2020

So Easy... So Right I recently purchased a used car through Carvana and, let me tell you, it was awesome! I was kept in the loop the entire time, I had nothing but the be More

by erik.allberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James
July 12, 2020

2019 Ford Fusion SE Hybrid OKC, OK I like the business concept but the execution needs work! I picked up my car after driving 3 hours to my nearest dealer, only to find the car had iss More

by joseph.paul.heckel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
worthless
Jul 14, 2020 -

Carvana responded

Thank you for leaving your honest review of your recent experience with Carvana. Please know that we aim to be as transparent, clear, and concise as possible so it saddens us to hear that there was some miscommunication with your delivery and registration process. We are tremendously sorry that we failed to catch these mechanical malfunctions during our 150-point inspection, pre-delivery process, as we care about the quality of your vehicle. For added peace of mind, we do provide a 100day / 4,189 complimentary limited warranty for these mechanical issues you are encountering. In regard to your registration, we start to process registration, while following state guidelines, for our customers after the 7-day money-back guarantee. Our goal is to have them processed and complete before the temporary operating plate expires, but understand your frustration especially during the current state of affairs. After reviewing your account, we do see that you have been in communication with our After-Sale Specialists. Please continue to utilize this team as a helpful resource for you should you have any additional questions or concerns at (800) 333-4554.

July 11, 2020

Step by Step. This was an Easy step by step car buying process, The Carvana Team were extremely helpful answering all the questions, and explaining details. The Del More

by Colorado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
KO, Paul, and Mark
July 11, 2020

The whole process was streamlined, attentive service and painless. Delivery was convenient, quick and courteous. FedEx, notary and registration fees reimbursed-much appreciated. Well done overall. Thank you More

by mhilty6618
Recommend Dealer
Yes
Employees Worked With
Everyone I dealt with was polite, professional and helpful
July 11, 2020

My Next Car purchase will be through CARVANA also I was really impressed with the entire process. We opted to pick up the car at the vending machine and this only put FUN into the entire experience More

by dnskane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dillon
July 11, 2020

Great experience Sold my car to CarvanaTricia made my Great experience Sold my car to Carvana Tricia made my experience quick and easy! Highly recommend and will definitely use Carvana again. Thank More

by Shaylynn1970
Recommend Dealer
Yes
Employees Worked With
Tricia
July 11, 2020

Quick, simple process with good service First timing buying a car all online and the process was simple and quick. I had no problems finding the car I wanted and submitting all the informati More

by poodles123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not remember delivery driver's name.
July 11, 2020

This is the second time I’ve purchased a vehicle from Carvana and I think the process was even more streamlined than before. I absolutely love the fact that I didn’t have to deal with any pushy sales sta More

by Danny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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