Carvana

Quick, simple process with good service First timing buying a car all online and the process was simple and quick. I had no problems finding the car I wanted and submitting all the informati First timing buying a car all online and the process was simple and quick. I had no problems finding the car I wanted and submitting all the information. Communication from Carvana was great during the delivering and the delivery driver was patient while I inspected the car and took it for a test drive. Photos of car online matched actual condition of the car so there were no surprises on delivery. All around, much better experience than a typical dealership and would buy again. More

The whole process was streamlined, attentive service and painless. Delivery was convenient, quick and courteous. FedEx, notary and registration fees reimbursed-much appreciated. Well done overall. Thank you painless. Delivery was convenient, quick and courteous. FedEx, notary and registration fees reimbursed-much appreciated. Well done overall. Thank you. More

My Next Car purchase will be through CARVANA also I was really impressed with the entire process. We opted to pick up the car at the vending machine and this only put FUN into the entire experience I was really impressed with the entire process. We opted to pick up the car at the vending machine and this only put FUN into the entire experience. The Website was 100% accurate on the car. We intimately knew every flaw pointed out on the car before we got to the location. ALl the financing and insurance and verification was done online so there was literally zero contact with people, other than signing a couple quick forms upon taking the car. My son got to put the token into the vending machine and down came the car. The best way to explain it was how I felt when I used to get the Netflix envelopes in the mail. They simplified the experience. I paid a competitive price and wasn't interested in being stuck for hours at a dealership. This was build for people like me. I highly recommend them. More

Great experience Sold my car to CarvanaTricia made my Great experience Sold my car to Carvana Tricia made my experience quick and easy! Highly recommend and will definitely use Carvana again. Thank Great experience Sold my car to Carvana Tricia made my experience quick and easy! Highly recommend and will definitely use Carvana again. Thank you Tricia and Carvana for making my selling experience a easy one. More

I used my own financing which made the process longer than it should have. Otherwise it was ok. Customer service was really good helping me. than it should have. Otherwise it was ok. Customer service was really good helping me. More

Mixed Feelings Pros: The concept is great...shop online for a car, they deliver, no haggling! Photos of my vehicle were accurate. Felt like I got a good price. Pros: The concept is great...shop online for a car, they deliver, no haggling! Photos of my vehicle were accurate. Felt like I got a good price. Cons: Website has some issues. Lots of errors. 30 minutes isn't long enough to finish the purchase. Too many glitches, had to extend the time. Doesn't seem to work well with the Safari browser. 81% of your customers finance through Carvana...at 6.7 % interest..really?! I have great credit and that is super high. Got a loan at 3.9%. You are missing out on financing revenue from people with good credit. Wait time on hold is always 20, 30 minutes or longer. Always have to select for a call back. That's a great option! Not clear how the referral program works. No details on the website. Always have to call to get info. In my case, the touch-less delivery was a joke! Delivery person was wearing a mask, but not covering his nose. He supposedly sanitized the vehicle, but in reality it was a blue shop rag and I never saw any disinfectant. After he left I wipe down the vehicle myself. After two swipes of the steering wheel my wipe was very dirty. Same thing with the radio, door handle and driver's seat. Used 3 wipes on just the driver's area and all 3 were very dirty. I has photos of the dirty wipes. Don't get me wrong, overall the vehicle looked clean, but when I used wipes it told a different story. I think he forgot to bring clean rags and disinfectant and his wiping down everything was just for show. Sorry, but you advertise that it's touch-less delivery and everything is sanitized. It gave me a false sense of security! I'm glad I decided to cleaned it myself. More

Awesome experience, was not sure how it was going to go at first but glad I did it. It was so easy and convenient. Great job guys. at first but glad I did it. It was so easy and convenient. Great job guys. More

Easy online experience. Great after-purchase service. Great 2013 Volkswagen Passat TDI! After finding a couple of mechanical issues, Carvana covered all of the repairs under their warranty. New tires, all Great 2013 Volkswagen Passat TDI! After finding a couple of mechanical issues, Carvana covered all of the repairs under their warranty. New tires, all mechanical issues fixed. Great customer service. More

Super easy experience! I love my new car. It was fully detailed when I got it and I’m amazed at their ability to make it smell like a brand new car, lol. Overall, my experience with selecting a car, getti detailed when I got it and I’m amazed at their ability to make it smell like a brand new car, lol. Overall, my experience with selecting a car, getting approved, sending in the paperwork, to the test drive and signing was spot on! More