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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
July 07, 2020
Dream car buying experience This process was easy, quick and convenient from the very beginning. I cannot say enough positive things about Carvana. I am absolutely in love with This process was easy, quick and convenient from the very beginning. I cannot say enough positive things about Carvana. I am absolutely in love with my new car, I would recommend this process to anyone. More
by Kia
Employees Worked With
NA
July 07, 2020
Disappointing Sought out this dealership because of a friend who works here and was disappointed in the quality of posting and accuracy of information. Had issues g Sought out this dealership because of a friend who works here and was disappointed in the quality of posting and accuracy of information. Had issues getting correct details on the vehicle i ended up purchasing and the day after the return option was up, a major electrical error was found in the vehicle and i'm already having to take it in for repair. Also, the vehicle delivery was delayed for an error that was never fixed. The lack of consistency and issues would make me think twice before using again. However, on a positive note, anyone i spoke with in customer service went out of their way to try and answer my questions and the gentleman who delivered the car did a fantastic job. More
by alvm
Employees Worked With
Shawn, Seth
July 06, 2020
I wanted to love it, but they failed over and over again Arrived damaged, late, with last-minute, misinformed communication and many xxxxx dropped, Carvana showed no empathy and had no will to make it right Arrived damaged, late, with last-minute, misinformed communication and many xxxxx dropped, Carvana showed no empathy and had no will to make it right. AVOID. More
by ebethreal
Employees Worked With
I talked to people up and down the line and while a few tried to be friendly, they were all ineffective. The negative Carvana customer experience is systemic. They don't know how to function when things go wrong.
July 06, 2020
The experience was great!!! The ease of no dealerships was a major plus!! The friendly and patient staff meant a lot they have helped me tremendously with my choice of car and any questions or help I nee was a major plus!! The friendly and patient staff meant a lot they have helped me tremendously with my choice of car and any questions or help I needed!! I am definitely a big fan of carvana would recommend this to my whole family!! Tha More
by TT
Employees Worked With
Everyone that helped me thank you.
July 06, 2020
So far so good! Just received the car a few days ago, but so far everything has been great. There was a small amount of damage during shipping (2 of the hub caps got Just received the car a few days ago, but so far everything has been great. There was a small amount of damage during shipping (2 of the hub caps got cracked) but they have been nothing but helpful to get it fixed! The car is BEAUTIFUL, and my wife loves it. Runs and drives just like it should, and get comments on it all the time. If all their cars look this good, you can't go wrong! More
by Bobbe.jr
Employees Worked With
Steve
July 06, 2020
The team members were great, third party delivery was ehhh I bought a 14 Nissan Sentra. Overall the purchase was easy and the service was great. What I did not like is that the third-party delivery person did I bought a 14 Nissan Sentra. Overall the purchase was easy and the service was great. What I did not like is that the third-party delivery person did NOT check my paperwork and did NOT deliver directly to my home. I am also having problems with my wheels not being properly balanced, however, Carvana is helping me correct my issue. More
by mdemento
Employees Worked With
Trina, Susan, Other
July 06, 2020
Carvana allowed me to be in the hospital with my mom and shop for a car- which was delivered with excellent service. Just Priceless! Thanks Carvana! shop for a car- which was delivered with excellent service. Just Priceless! Thanks Carvana! More
by SuprenaH
Employees Worked With
John (Myrtle Beach) delivered my car. He was awesome!
July 06, 2020
I’ve sold my cars in the past. I’ve sold to both 3rd party private buyers and dealerships. This was the first time selling to Carvana and the experience was absolutely phenomenal. I sold my car from the party private buyers and dealerships. This was the first time selling to Carvana and the experience was absolutely phenomenal. I sold my car from the comfort of my home on my phone, doesn’t get better than this. Carvana is the future. Oh, and Andrew was awesome! More
by Isaiah
Employees Worked With
Andrew
July 06, 2020
A simple, easy process! Got more money for my car than CarMax offered by $3k & the service was great! Most of the process was handled online and was very user friendly. Once I scheduled a pick-up time, th CarMax offered by $3k & the service was great! Most of the process was handled online and was very user friendly. Once I scheduled a pick-up time, the process took no more than 10 minutes. 100% recommend! Thanks Andrew! More
by Lsaw
Employees Worked With
Andrew
