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Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,128 Reviews of Carvana
July 02, 2020
The buying process was easy. The purchase was done and approved within several hours. I was told that the car was going into pre inspection on May 15th. It took 2 weeks for them to replace a tail light. T approved within several hours. I was told that the car was going into pre inspection on May 15th. It took 2 weeks for them to replace a tail light. There also was a possibility of me being out of town when the car was supposed to be delivered. I was in contact with Carvana on the chat on website every 2 or 3 days to get details because nobody from Carvana was reaching out to me to give me details and had let an advocate know that I would be IN TOWN and they could deliver car whenever as I was car less. The car was picked up and put on a truck on June 4th when Carvana reaches out to me and asked if there was someone who could receive the car for me since I was “going to be out of town”. I informed them that I was going to be home and to deliver the car ASAP. The note was never put on my account. The car ended up being delivered on the 19th. Carvana tried to blame the delivery company and I gather that Carvana had never removed the note from the account. I’m hoping the 100 day warranty started the day I received the car (June 19th) and not when the contracts were signed (June 4th) More
by cfarrar31
Employees Worked With
Amanda on Carvana website chat
July 02, 2020
Very smooth and painless transaction in the trade-in process. They give good price for my car. All I need to do on the transaction day was to sign a power of attorney and a contract when I met the pick- process. They give good price for my car. All I need to do on the transaction day was to sign a power of attorney and a contract when I met the pick-up person. Received my money on the next day. More
by peter.mc.tu
Employees Worked With
Cooper
July 02, 2020
Excellent experience, no one bothers you while your trying to shop, it’s all on you. Hands down easiest way to buy a vehicle...period!! ITS THE FUTURE BABY! trying to shop, it’s all on you. Hands down easiest way to buy a vehicle...period!! ITS THE FUTURE BABY! More
by cummingsr54
Employees Worked With
Matthew
July 02, 2020
I’ve never sold a car in my life. Ian reached out to me and made things very smooth and easy, I didn’t have to deal with anything and he was available and answering my texts and messages every time I had a and made things very smooth and easy, I didn’t have to deal with anything and he was available and answering my texts and messages every time I had a question. Great experience tor a great outcome on selling the car. I recommend this to anyone that’s selling the car. Make sure you ask for Ian. He will take care of you. Thanks for everything once again. More
by Nelson
Employees Worked With
Ian
July 02, 2020
Finding and buying the car was hassle free and easy and to complete along with pre-approval with USAA. The vending machine experience was hilarious and fun. The only negative (-1 Star) was the fact t to complete along with pre-approval with USAA. The vending machine experience was hilarious and fun. The only negative (-1 Star) was the fact the car came with one remote even though photos showed two on seats. The vending employee stated that sometimes the site uses “stock” photos. That’s at least a $300 issue that is now added to purchase that we have to find a dealer to correct. More
by A Allen
Employees Worked With
Phil
July 02, 2020
This was the easiest purchase of a vehicle ever. It was the first time buying online and I chose to do so due the current pandemic. Everything was so easy and hassle free. Highly recommend! This will be my the first time buying online and I chose to do so due the current pandemic. Everything was so easy and hassle free. Highly recommend! This will be my new way of purchasing! More
by jcstanley
Employees Worked With
Kamryn Shapley
July 02, 2020
A great way to buy. Confidant in the quality of the car. I wish using a third party lender was easier. Overall I recommend this to anyone looking to buy a car. I was impressed with how the car was clean, re I wish using a third party lender was easier. Overall I recommend this to anyone looking to buy a car. I was impressed with how the car was clean, ready to go, with a full tank of gas. Would do it again. More
by Randyrdok
Employees Worked With
Chris (delivered car)
July 01, 2020
Love my vehicle!! I do wish they detailed it, especially since they had it a week longer to fix damage that happened during transport. I recommend setting aside a full day if using an outside le especially since they had it a week longer to fix damage that happened during transport. I recommend setting aside a full day if using an outside lender due to time limits on the purchase processes. Good customer service, Caleb that delivered our vehicle was great and friendly and offered a ton of helpful information!! More
by laur_g
Employees Worked With
Caleb
July 01, 2020
Such a pleasant experience. Everything was straightforward and easy! No sales pitches and I love my new car!!!! I don’t think I’ll ever go to a traditional dealership again. straightforward and easy! No sales pitches and I love my new car!!!! I don’t think I’ll ever go to a traditional dealership again. More
by Amy P
Employees Worked With
Several
July 01, 2020
Such a relief After being pestered consistently by the several dealers we visited, we decided Carvana would be worth a shot. Every employee I spoke to was helpful & After being pestered consistently by the several dealers we visited, we decided Carvana would be worth a shot. Every employee I spoke to was helpful & friendly in a timely manner. When the vehicle was delivered, Vicki showed us a star/crack in the windshield that was overlooked during the initial inspection. Carvana then sent a company to do a mobile windshield replacement at no cost to us. We will definitely buy through Carvana again for our next vehicle purchase and highly recommend to friends & family. More
by The Grahams
Employees Worked With
Vicki
