Carvana

This was literally one of the best experiences I’ve ever had in purchasing a vehicle. Every employee I dealt with was helpful and prompt in answering my questions. Thank you had in purchasing a vehicle. Every employee I dealt with was helpful and prompt in answering my questions. Thank you More

I found Carvana through Credit Karma, The process was so simple, easily executed No hassles Great communication throughout the online car buying process and on the day of delivery was amazing. Signing of pa simple, easily executed No hassles Great communication throughout the online car buying process and on the day of delivery was amazing. Signing of paperwork was a quick, contactless especially during these Covid Times. I read some reviews on cars having issues but thankfully I cannot complain my car was great, love my Hyundai Veloster Turbo!!!! I would Def recommended Carvana to all and I have told several about it already. I dont think I'm going back to buying cars at other dealerships. This process was as perfect as it can get. More

The Carvana car buying experience is highly recommended. It saved time and I knew exactly what my payment would be. Arrived on time as promised It saved time and I knew exactly what my payment would be. Arrived on time as promised More

Excellence Let me first tell you this will be a long review. I was impressed that they offered a 7 day money back guarantee. WHO DOES THAT?? So I purchased my 2 Let me first tell you this will be a long review. I was impressed that they offered a 7 day money back guarantee. WHO DOES THAT?? So I purchased my 2018 BMW and it was delivered on June 12th, 2020. Marcus was great. He practiced all the social distancing, went over every detail, sanitized the vehicle before I was able to test drive. I noticed 2 days in the car was driving very smoothly. I contacted my local BMW dealership and they did a free inspection and found several thing wrong with the car. I was at the end of my 7 days ( my local dealership wasn't able to get me in any sooner) I spoke to Ryan at Carvana and expanded my issue. He was very kind and immediately extended my 7 day warranty 2 more days. He then sent a claim to the repair department and explained that may take up to 24-48 hours. I asked what if my extension runs out. He said just call back and he would have a supervisor discuss the options with me at that point. The next day I call back and spoke to Jillian at Carvana because I was concerned that the extension would run out and I would be stuck. She was excellent! She reached right out to the repair location SilverRock and expedited the paperwork so they can make their decision on the submitted repairs before my extension ended and it was approved. I was able to have the dealership of my choice repair the issues and only pay 50.00 because they also offer 100 miles or 4,189 mileage warranty. Once the car was completed, the invoice was submitted and paid within 24 hours. To be honest, I was very skeptical about purchasing a new vehicle this way and through a company I really didn't know much about. I would HIGHLY recommend Carvana to anyone. Thank you for a pleasant experience. Linda Keene More

TALL learning curve. CARVANA Is A VERY DIFFERENT animal! Understandable Technical difficulties; but very difficult to deal with. SEBASTIAN almost killed the deal two times. But I would rather deal with CAR Understandable Technical difficulties; but very difficult to deal with. SEBASTIAN almost killed the deal two times. But I would rather deal with CARVANA, than ever go back to a conventional dealership. It took many calls to resolve issues; and the wait time was typically two hours PER CALL It appears that the Reps are not able to "collaborate" very well there is no accurate log to tell subsequent Rep., what the "last representative said or promised or did! There is no way to reconnect with the same Representative. I realize that this is all due to "working from home"; but something really needs to be done! More

Great communication throughout the online car buying process and on the day of delivery the driver called ahead of time to confirm my information and arrived on time. He was very helpful - car delivery process and on the day of delivery the driver called ahead of time to confirm my information and arrived on time. He was very helpful - car delivery and signing of paperwork was a breeze!!! Love my new Terrain!!! More

This dealership was great! Even due to the Covid-19 restrictions everything went smooth and very professional! Clean facility, very friendly and on time and prompt. My saleswoman Becky gets 20 ⭐'s in m restrictions everything went smooth and very professional! Clean facility, very friendly and on time and prompt. My saleswoman Becky gets 20 ⭐'s in my book!! She was very efficient and took care of everything in a safe and efficient manner! I will refer this Carvana dealership to anyone who is in the market! Great job! More

My car delivery had to be rescheduled twice, but Carvana only notified me the second time. One night, I was waiting for my car to be delivered and ended up on hold for over an hour to figure out what was wr only notified me the second time. One night, I was waiting for my car to be delivered and ended up on hold for over an hour to figure out what was wrong. Overall, I am happy with my car and was glad to pick out the one I wanted, but I wasn't blown away by the customer service. More

The most easy going car buying experience. I Highly recommend CARVANA. I will refer family/friends and definitely use them again. 100% satisfied with my car and the amazing customer service. recommend CARVANA. I will refer family/friends and definitely use them again. 100% satisfied with my car and the amazing customer service. More