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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
June 30, 2020
I’d give a -5 if I could. I finally bought a I’d give a -5 if I could. I finally bought a car...somewhere else. CARVANA SOLD ME A CAR THAT HAD BEEN COMPLETELY SUBMERGED IN WATER!!! 🍋 I had I’d give a -5 if I could. I finally bought a car...somewhere else. CARVANA SOLD ME A CAR THAT HAD BEEN COMPLETELY SUBMERGED IN WATER!!! 🍋 I had the worst experience I’ve ever had buying a car and before you tell me I should have switched car read this. My loan almost expired because they took too long to deliver the car in the first place: 3 1/2 weeks! They lost the key, then a light engine came up and no one could tell me why, then they forgot to put it in the truck, and finally they couldn’t locate the vehicle. When we said they could keep the car they finally delivered. A CADILLAC! The radio wasn’t working so we took it to the Cadillac dealership to have it checked. They told us that the car had been COMPLETELY SUBMERGED IN WATER and was COMPLETELY CORRODED. I told them to take it bake and instead they registered the car in my name. I took them other 2 weeks to finally return my car and take their 🍋 because, guess what? They couldn’t locate it!! More
by maura.ans
Employees Worked With
A bunch of incompetents
June 30, 2020
My car delivery had to be rescheduled twice, but Carvana only notified me the second time. One night, I was waiting for my car to be delivered and ended up on hold for over an hour to figure out what was wr only notified me the second time. One night, I was waiting for my car to be delivered and ended up on hold for over an hour to figure out what was wrong. Overall, I am happy with my car and was glad to pick out the one I wanted, but I wasn't blown away by the customer service. More
by Lizzie
Employees Worked With
multiple
June 30, 2020
The most easy going car buying experience. I Highly recommend CARVANA. I will refer family/friends and definitely use them again. 100% satisfied with my car and the amazing customer service. recommend CARVANA. I will refer family/friends and definitely use them again. 100% satisfied with my car and the amazing customer service. More
by laatina.marie
Employees Worked With
Sydney
June 30, 2020
I don’t even know where to start. First, they missed the fact I had dry rotted tires and almost zero brake pads. After 24 hours, engine light came on. Any time I call customer support, I get stuck on the ph fact I had dry rotted tires and almost zero brake pads. After 24 hours, engine light came on. Any time I call customer support, I get stuck on the phone for 30-90 minutes. No way to call back staff directly as they give you a new person every time. I have spent over half my trial period taking the car in for repairs that Carvana legally should have done in their 150 pt inspection. They don’t give out nor do they pay me for all the time I’ve taken out of work to get their car repaired just so I can return it. Carvana blows. Do not waste your time or money here. More
by Brandonlee
Employees Worked With
Too many
June 30, 2020
Great service and delivery time, car got here like 2 days after the order was submitted. Competitive prices on barely used cars, some cars are basically new with the year and mileage they have. Accommodating after the order was submitted. Competitive prices on barely used cars, some cars are basically new with the year and mileage they have. Accommodating response to COVID with the touchless delivery. Very easy process, 7-day money back guarantee made me more comfortable with the decision. Also nice that they ship you the license plate before the temp tags expire. More
by Logan
Employees Worked With
Herbie
June 30, 2020
I love my new vehicle from Carvana! It was in great shape and super clean when it got delivered. Rob and Jozlin at the Grand Rapids hub made my car buying process so easy and they made sure to get me my vehi and super clean when it got delivered. Rob and Jozlin at the Grand Rapids hub made my car buying process so easy and they made sure to get me my vehicle the day I needed it! Great experience. More
by Jessica J.
Employees Worked With
Jozlin Johnson, Rob Frost
June 30, 2020
The only way to buy a vehicle....it was actually fun! No more dealerships for me. Everything was a smooth seamless and simple process....YIPPEE more dealerships for me. Everything was a smooth seamless and simple process....YIPPEE More
by ellareno
Employees Worked With
I never really was given names...the guy who helped me with my final paperwork was awesome
