
Carvana
Tempe, AZ
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10,135 Reviews of Carvana
I don’t even know where to start. First, they missed the fact I had dry rotted tires and almost zero brake pads. After 24 hours, engine light came on. Any time I call customer support, I get stuck on the ph fact I had dry rotted tires and almost zero brake pads. After 24 hours, engine light came on. Any time I call customer support, I get stuck on the phone for 30-90 minutes. No way to call back staff directly as they give you a new person every time. I have spent over half my trial period taking the car in for repairs that Carvana legally should have done in their 150 pt inspection. They don’t give out nor do they pay me for all the time I’ve taken out of work to get their car repaired just so I can return it. Carvana blows. Do not waste your time or money here. More
Great service and delivery time, car got here like 2 days after the order was submitted. Competitive prices on barely used cars, some cars are basically new with the year and mileage they have. Accommodating after the order was submitted. Competitive prices on barely used cars, some cars are basically new with the year and mileage they have. Accommodating response to COVID with the touchless delivery. Very easy process, 7-day money back guarantee made me more comfortable with the decision. Also nice that they ship you the license plate before the temp tags expire. More
I love my new vehicle from Carvana! It was in great shape and super clean when it got delivered. Rob and Jozlin at the Grand Rapids hub made my car buying process so easy and they made sure to get me my vehi and super clean when it got delivered. Rob and Jozlin at the Grand Rapids hub made my car buying process so easy and they made sure to get me my vehicle the day I needed it! Great experience. More
The only way to buy a vehicle....it was actually fun! No more dealerships for me. Everything was a smooth seamless and simple process....YIPPEE more dealerships for me. Everything was a smooth seamless and simple process....YIPPEE More
This was the easiest way to buy a car. We would definitely go through Carvana again and have recommended Carvana to our family and friends. Everyone we dealt with was great, knowledgeable and will definitely go through Carvana again and have recommended Carvana to our family and friends. Everyone we dealt with was great, knowledgeable and willing to help. More
Hello. My car arrived last week and it is great! I really appreciate all of the work your associates have put in when I have had questions along the way. I would like to give some feedback about how my c appreciate all of the work your associates have put in when I have had questions along the way. I would like to give some feedback about how my car arrived and the interaction I had with the 3rd party. I was left feeling really underwhelmed and wanted to share my experience so you have some input about that 3rd party. Firstly, my car arrived with a completely empty gas tank. I didn't expect a full tank, but the gas light was on and the dial was as far empty as it could get. I worried that I wouldn't be able to reach a gas station to fill it up. Not sure what the expectation is surrounding amount of fuel, but anything more than completely empty would have been great. When the man delivered my car, he didn't even speak to me. He shoved the paperwork into my hands and I had to ask what it meant and what I was signing. He said only "there are scratches." That was fine, but some communication on his part would have been nice so I knew what process I was participating in. He also made no attempt to check that I was the owner of the car, he just handed the keys to the person that walked up to him. Finally, he was not wearing any mask or protective equipment and made no attempt to address the global pandemic that is currently happening and what precautions he took. This was incredibly disappointing. Again, I'd really like to share that I have been nothing but happy in my interactions with CARVANA, but the third party who was delivering the car was unprofessional, unaware, and appeared to lack any concern for his job or the current health situation. Thank you for receiving my feedback and I appreciate all of the work on your side to get my car to me! More
The vehicle was delivered spotless, I could not identify The vehicle was delivered spotless, I could not identify the flaws listed. Carvana is the way to go. Love the no dealer fees! Could not be happier The vehicle was delivered spotless, I could not identify the flaws listed. Carvana is the way to go. Love the no dealer fees! Could not be happier with my purchase. More