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Carvana
Tempe, AZ
10,135 Reviews
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10,135 Reviews of Carvana
June 26, 2020
I did not buy this car. I did not get the Encore, the car had problems. Please resend with the correct vehicle and people. I am finding this purchase more difficult than th I did not get the Encore, the car had problems. Please resend with the correct vehicle and people. I am finding this purchase more difficult than the previous. It all seems like things have changed in the last year. Understanding COVID, yall should have been immune with your business model. More
by parnell.jack
Employees Worked With
Several
June 26, 2020
Sounds too good to be true right? There has to be a catch? Those were all the same things I was thinking. Let me tell you this was the best car shopping experience I’ve ever had in my entire life. They catch? Those were all the same things I was thinking. Let me tell you this was the best car shopping experience I’ve ever had in my entire life. They only ask for Identification(DL) and Proof Of Income(Bank Statements) and they handle the rest. I did everything from my phone through the Carvana app. I used adobe scan to scan my documents. You sign all of your documents electronically then your all set. I received a call the next day from Kim. She was extremely helpful and answered every question I had. The following day I received a call from Pablo explaining to me the delivery process and 7-day return window. The way the 7-day return window works gave me confidence in my purchase, because I knew I wasn’t stuck with my decision once I made a purchase. My only complaint is my delivery date was delayed the day before delivery. But the customer service team reached out to me immediately and rescheduled a different date 4 days later. My car was delivered on this on that day. I am a person with average credit with a repo and collections of who never thought he would get approved at a dealership. Carvana’s financing team is awesome. I got approved for my dream car with $0 down. I am so happy with my decision to shop with Carvana and I highly recommended this to anyone. More
by Jamessmitty
Employees Worked With
Kim, Pablo
June 26, 2020
The car was damaged upon delivery I purchased my first car with Carvana in January. After having my promised delivery date pushed back multiple times, I was told I could come pick up t I purchased my first car with Carvana in January. After having my promised delivery date pushed back multiple times, I was told I could come pick up the car in Georgia (I live in Florida) if I did not want to wait any longer. I drove to pick up my car in Georgia only to find that my vehicle had been damaged in multiple different places, none of which appeared or were listed on the "360 degree inspection." The delivery driver informed me that "the car must have been damaged during transport" and that there would be no issue with having the damages taken care of. After filing my repair case and having everything approved I was told I must find a repair shop that is affiliated with SilverRock. I unfortunately live in a smaller city so, this alone took me 1-2 weeks to even find a shop that accepted or even knew what SilverRock was. After finally finding this shop and getting an estimate totaling about $940, it was mid-January and the shop was not able to get me an appointment to do the actual repairs until mid-March. I agreed to this appointment as I really had no other shop to go to that would accept SilverRock. Fast forward to the beginning of March, my repair appointment is soon approaching and COVID-19 is in full swing. The shop that I was supposed to go to shut down due to the virus and my appointment that I had been waiting nearly 2 months for is cancelled. Once things began opening back up in my state in June, I reached out to both SilverRock and Carvana to explain to them my circumstances in efforts to finally get this repair done. To my surprise I was told by Carvana that they will no longer be able to cover my vehicles damages because I was beyond the 90 days that they would cover repairs. Despite the fact that my appointment would have been with-in the 90 period and the only reason the repair wasn't done in time was due to COVID-19 shutting things down. One of the representatives I spoke with on the phone said I was to blame for not calling Carvana when my appointment was cancelled in the first place however, there was nothing that could have been done at that point in time because everything was shut down and no one knew when things would open again yet. So, here I am now almost 7 months later with a car that was damaged by Carvana being told it is now solely my responsibility to fix. I don't understand how such a large company would not back their wrong doing and simply do the right thing here considering the extenuating circumstances of this situation. I am extremely disappointed with the outcome of all of this and how it was handled and would certainly discourage others from purchasing their cars through Carvana. More
by disappointedcustomer
Employees Worked With
too many to name
June 26, 2020
My best experience buying a car! No haggling! I will be recommending Carvana to my friends and family. With Carvana what they advertise is what you get. recommending Carvana to my friends and family. With Carvana what they advertise is what you get. More
by Littlebear2145107
Employees Worked With
Sebastian
June 26, 2020
Total scam. According to them checking kbb car had a trade in private party value of $2280, trade in value of 1220, they offered $100. I called for an explanation and they said the offer is what they ca trade in private party value of $2280, trade in value of 1220, they offered $100. I called for an explanation and they said the offer is what they can pay. Waste of time. More
by thisistheexman
Employees Worked With
Yolanda
June 26, 2020
Ordering my Ford Escape with Carvana has been the easiest car purchase I have made. I can't say I have had other online car purchases, but I would find it hard to believe that there is an easier way out ther car purchase I have made. I can't say I have had other online car purchases, but I would find it hard to believe that there is an easier way out there! More
by gregoryl080
Employees Worked With
Eric
June 25, 2020
I love the way I was able to do everything online. It was very convenient and the process was not stressful. I really love the 7 day return policy. I would do it again. very convenient and the process was not stressful. I really love the 7 day return policy. I would do it again. More
by vevajohnson
Employees Worked With
Unknown
June 25, 2020
The entire process was super easy, customer support is always friendly & professional. Delivery took literally 15 mins and the car arrived way before my appointment. I’ve already recommended them to 2 peo always friendly & professional. Delivery took literally 15 mins and the car arrived way before my appointment. I’ve already recommended them to 2 people who have purchases waiting!!! ;) More
by 1MZKOKO
Employees Worked With
Anika, Darren and Lorraine
June 25, 2020
This process was so easy. The customer service was awesome, especially during delivery. Sean explained everything and was very friendly. I am very happy with my trade in and purchase! awesome, especially during delivery. Sean explained everything and was very friendly. I am very happy with my trade in and purchase! More
by Morgan
Employees Worked With
Sean Monk
