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Carvana
Tempe, AZ
10,132 Reviews
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10,132 Reviews of Carvana
June 14, 2020
Another good experience The car I have now is my second buying experience with Carvana. At the age of 75 I’ve had to deal with a number of auto sellers and I have to say with The car I have now is my second buying experience with Carvana. At the age of 75 I’ve had to deal with a number of auto sellers and I have to say without question they are the quickest easiest buying experience I have ever had. I spent maybe a total of ten to fifteen minutes on my ipad and I was done. My car showed up at my house and the deal was done. I’m not sure I’ll ever need another vehicle or not, but if I do Carvana will be the first place I’ll look. Keep up the good work. More
by Clay
Employees Worked With
Not sure forgot to write down their names.
June 14, 2020
Thought it would be a simple and easy process, as it is advertised, however, it has been very complicated from the beginning. Getting the vehicle delivered was a simple and easy process! It has been a hass advertised, however, it has been very complicated from the beginning. Getting the vehicle delivered was a simple and easy process! It has been a hassle waiting for a response and information from the dealership, especially concerning the registration. In my state, Massachusetts, they do not recognize temporary plates and the vehicle must be registered within 7 days. Although I have contacted the dealership several times, I still do not have a registered vehicle and it has been 9 days. Now, I cannot use my vehicle until this process is completed and there was no solution given last time I contacted the dealership. Not satisfied with this process at all. Be cautious about your state laws and ensure that you have everything you need to be a legal vehicle. This has been a very big inconvenience for me as this is a primary vehicle for work transportation. More
by Brad.demers22
Employees Worked With
Carvana sales, registration, and title team.
June 13, 2020
I truly am impressed with Carvana. The process of finding and buying a new car was painless and very easy. And the delivery was also excellent and the delivery guy was very friendly. and buying a new car was painless and very easy. And the delivery was also excellent and the delivery guy was very friendly. More
by Ronnmayfieldjr
Employees Worked With
Marie
June 13, 2020
Post Sale Experience Has Been Awful Everything went great prior to delivery of my Kia. In the 9 days since, I've spent about 15 hours on the phone/text and email with Carvana trying to g Everything went great prior to delivery of my Kia. In the 9 days since, I've spent about 15 hours on the phone/text and email with Carvana trying to get them to take responsibility for undisclosed cosmetic and mechanical damage on the vehicle. They also misrepresented the remaining manufacturer's warranty, telling me it had 32 months instead of the 11 months it actually has left.. I'm about to make my second trip to the Kia dealership to fix the mechanical issue (an inoperable driver's window). I'm still awaiting approval for the undisclosed cosmetic damage, including a cracked passenger window, many significant scratches and multiple areas of paint overspray that were not included on the disclosure. I've sent 15 or so images, but Carvana keeps saying they need more. I've suggested they simply tell me the name of an approved body shop where I can take the car to provide their own documentation to Carvana, but that info hasn't been forthcoming. I also get conflicting information from Carvana each time I call about the repairs. In addition, I called Carvana prior to purchasing the car to ask about using the $500 buyer referral. I was told it isn't applicable in my state. Since then, I've learned that Carvana has an alternate gift program for buyers in states that prohibit referral discounts. A rep told me he'd check into getting that perk for me, but he never called back. Finally, no one ever called on day 7 of my trial period (as they are supposed to do) to make sure I wanted to keep the vehicle. I simply awoke to a a notice that my trial return period had elapsed. In short, prior to delivery, my experience was an A+. Since delivery it's been an F. More
by dlctex
Employees Worked With
Many
June 13, 2020
Whatever they told you right they will do it i got brand new car with no issues. No hassle easy process thank you guys. Carvana deserves more than 5 stars 🌟 new car with no issues. No hassle easy process thank you guys. Carvana deserves more than 5 stars 🌟 More
by said13099
Employees Worked With
Na
June 13, 2020
Not only was the selection process easy, but I was approved in just under an hour. Delivery day was also easy and when I felt something that concerned me, the delivery driver took my vehicle to his sh approved in just under an hour. Delivery day was also easy and when I felt something that concerned me, the delivery driver took my vehicle to his shop to be looked at. Less than 24 hours later my vehicle was ready and had new spark plugs/coil packs. To say I'm pleased and happy with my purchase would be a huge understatement. More
by Jclaxton
Employees Worked With
John, Belinda
June 13, 2020
Buying a car was almost as easy as shopping at Amazon or eBay. Great experience and I truly recommend it. The delivery was contact-less and the driver was on time. eBay. Great experience and I truly recommend it. The delivery was contact-less and the driver was on time. More
by ricardo.cota11
Employees Worked With
Jay
June 13, 2020
Wonderful transaction, good people, everything exactly as I have ordered two cars from Carvana online now. I am extremely pleased with the conditions of the vehicles. Prices were below market, cars in exce I have ordered two cars from Carvana online now. I am extremely pleased with the conditions of the vehicles. Prices were below market, cars in excellent shape. I do not think I will ever buy from a conventional retailer again! Even the financing was easy! More
by SourMBofHoustonNorthCustomer
Employees Worked With
I am sorry I do not remember, but everyone was excellent!!!!
June 13, 2020
The car itself is absolutely amazing and in great condition! The process was easier than I could've imagined and a great experience overall! The registration process I haven't been the biggest fan condition! The process was easier than I could've imagined and a great experience overall! The registration process I haven't been the biggest fan of since I'm waiting and there is no guarantee I'll have it in 30 days... But the rest of the experience has been great. More
by jengler1088
Employees Worked With
No idea
