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Carvana
Tempe, AZ
10,130 Reviews
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10,130 Reviews of Carvana
June 04, 2020
Easy to use app I was on the lookout for my first car. I was hoping it would be a brand new one but ever since the world turned south, I started to look for options. I was on the lookout for my first car. I was hoping it would be a brand new one but ever since the world turned south, I started to look for options. A few ads online got me curious and after a bit of reading at https://sites.google.com/view/carvana-pc/ I think i was sated. Not only was the service great but the app was easy to use as well! So i hopped on my desktop and bought my first ever pre-loved car. Flash-forward to a few days later, and there it was - Nicely wrapped in the bed of a truck. More
by John Moon
Employees Worked With
Michael? Im bad at names, and that cool delivery guy i know as dude
June 04, 2020
Great deal and easy process, but defects not noted I love the vehicle and how easy the process is. My main gripe is the defects described in the listing were not properly described or notated. In the l I love the vehicle and how easy the process is. My main gripe is the defects described in the listing were not properly described or notated. In the listing it shows a scratch on the mirror, but the mirror is actually broken and the housing is coming apart.I was quoted $700 to fix the mirror. My next issue is that the license plate bracket was broken so someone screwed one to the trunk through the sheet metal and created a hole that the plate won't cover and now i have to have a body shop fix and paint it for roughly $500. Next, they screwed a Carvana plate holder directly to the bumper cover on the front of the car and damaged the bumper, $300. Lastly, the passenger side skirt is damaged and it wasn't even listed as a defect on the listing, $300. Overall I have about $1800 worth of damage to the vehicle that I wasn't expecting because the only listed defects were a couple chips to the paint that appeared to be normal wear and tear. More
by Justin
Employees Worked With
Can't remember names
June 04, 2020
Really loved the experience of not going through the hassle of someone trying to make me buy something that I didn't want. The person that delivered my car was kind and very nice . Thanks hassle of someone trying to make me buy something that I didn't want. The person that delivered my car was kind and very nice . Thanks More
by e.wonda
Employees Worked With
From Augusta market
June 04, 2020
I truly enjoyed my Carvana experience. The online process was very easy and I was able to select, finance and schedule pickup/delivery of my vehicle in under an hour. I will never go to a car lot again if I was very easy and I was able to select, finance and schedule pickup/delivery of my vehicle in under an hour. I will never go to a car lot again if I can help it. More
by dawnstephens1205
Employees Worked With
Sebastian and Steven
June 04, 2020
All my questions were answered it was an easy process. Just know your smart phone. You will have many uses for it. Remember only photos no scans. Just know your smart phone. You will have many uses for it. Remember only photos no scans. More
by Too old
Employees Worked With
Stephen Hernandez wonderful guy
June 04, 2020
Carvana made my first car buying experience and absolute delight. I did everything online the approval was fast and I made my appointment to pick up my car within a day. I am absolutely in love with my car! delight. I did everything online the approval was fast and I made my appointment to pick up my car within a day. I am absolutely in love with my car! They payments and interests rates are also low! Love my car and had a wonderful experience! More
by rianewells88
Employees Worked With
N/A
June 04, 2020
Horrible experienceI will never do business with Carvana Horrible experience I will never do business with Carvana again and regret that I used this company to purchase a vehicle. The vehicle arrived wit Horrible experience I will never do business with Carvana again and regret that I used this company to purchase a vehicle. The vehicle arrived with a torn seat, and damage to the paint in several areas. Carvana's insurance company, Silver Rock has been completely useless and has not responded to multiple requests to authorize the repair from the facility they sent me to. At this point I've been without my new vehicle for 9 days and Silver Rock continues its lack of any response. My car is being held hostage awaiting authorization on repairs that Carvana and Silver Rock have been aware of since the day the car was delivered. This has been the worst car buying experience I have ever had - and my dissatisfaction continues as no one from Carvana or Silver Rock is doing anything to resolve the issues. DO NOT BUY A CAR FROM CARVANA!!!!!! More
by resourcecharlierose
Employees Worked With
Multiple people
June 04, 2020
Terrible communication. Car showed up around 6pm for a 230Pm delivery. I was called several times to let me know they were going to be late. I understand they had a hauler down but there was no clear time 230Pm delivery. I was called several times to let me know they were going to be late. I understand they had a hauler down but there was no clear time stated when they would actually show up. I originally selected the 230pm time so I could have coverage for someone to watch my infant son while I received the vehicle. I was not expecting such a late delivery. More
by SeanE
Employees Worked With
Shawn
June 04, 2020
Best car buying experience i have had and excellent customer service from my driver keisha made everything hassle free and easy to understand highly reccomend to anyone looking to purchase a car customer service from my driver keisha made everything hassle free and easy to understand highly reccomend to anyone looking to purchase a car More
by Younghustle863
Employees Worked With
Keisha
