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Carvana
Tempe, AZ
10,129 Reviews
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10,129 Reviews of Carvana
June 04, 2020
My new car. So my new car 2019 Dodge Grand Caravan SXT was over a week late being delivered. And when the day did finially come for it to be delivered they of cou So my new car 2019 Dodge Grand Caravan SXT was over a week late being delivered. And when the day did finially come for it to be delivered they of course were late delivering it. The rearview mirror is barely hanging on and missing a piece which was not in the pictures so must of happened sometime during the extra week they had my car. I noticed the change oil flash up after I had the car for about 100 miles. Not sure if I just missed it the first day because I didn't know it would show as soon as I turned the key then disappear so now I have to get an oil change on a car I had for 2 days. The extended warranty isn't extended it's concurrent with the factory warranty so I paid for a warranty that my vehicle already has on it. If it wasn't for the Covid shutdown this would have been a no sale. Wish I would have waited for a real dealership. More
by djsugarpapasmooth
Employees Worked With
Sebastian
June 04, 2020
Blown away at the selection, customer service and experience, PLEASE, PLEASE, PLEASE skip the hot dealerships come here, LOVE THEM! You have nothing to lose - you can send the car back after 7 days i experience, PLEASE, PLEASE, PLEASE skip the hot dealerships come here, LOVE THEM! You have nothing to lose - you can send the car back after 7 days if you aren't satisfied, look at other cars - there is NO downside!! Find the car of your dreams!! More
by beckatech
Employees Worked With
Sydney
June 04, 2020
Buying a car with Carvana has been easy and hassle free. I love my 2017 Volkswagen Tiguan, it’s fast and fun to drive. I would recommend using Carvana. I love my 2017 Volkswagen Tiguan, it’s fast and fun to drive. I would recommend using Carvana. More
by colesam27
Employees Worked With
Aaron
June 04, 2020
Great Carvana experience, as always! Had a 1-day delay on delivery due to issues with state inspection but I was kept informed every step of the way and the vehicle was delivered promptly at the rescheduled delivery due to issues with state inspection but I was kept informed every step of the way and the vehicle was delivered promptly at the rescheduled appointment time. Everything was exactly as advertised with no surprises and took me just a matter of days from start to finish. This is my second vehicle from Carvana and I would recommend it to everyone looking for a new used vehicle. The contactless delivery was incredibly streamlined and I hope it sticks around as an option for introverts like me. More
by bluefunoodle311
Employees Worked With
Jess
June 03, 2020
This was one of the most awesome experiences I've ever had buying a car. Everything went so smoothly and I will recommend this to everyone I know. From the online experience all the way to the truck drive had buying a car. Everything went so smoothly and I will recommend this to everyone I know. From the online experience all the way to the truck driver that delivered my car you were all just awesome! I will never buy another car any other way. Thank you Carvana!!! Sincerely a Carvana customer for life! Mario Flores More
by Marioflores9667
Employees Worked With
Sebastian
June 03, 2020
I originally picked out a Honda CRV but had to return it due to some transmission issues. I choose another vehicle, Jeep Compass. My driver, Herbie, was excellent, both times. Kept me up to date to estimate due to some transmission issues. I choose another vehicle, Jeep Compass. My driver, Herbie, was excellent, both times. Kept me up to date to estimated time of arrival. He went through the process of paperwork in an easy to understand manner. He answered all of my questions to my satisfaction. I love my "new-to-me" car. I haven't received registration information yet, but I just bought the Jeep and the process is during the COVID-19 pandemic. More
by bethbranan
Employees Worked With
Herbie (driver both times)
June 03, 2020
Awesome Experience This is my 1st time going threw the process of buying a car from start to finish on my own. I was nervous about making the right decision and didn't This is my 1st time going threw the process of buying a car from start to finish on my own. I was nervous about making the right decision and didn't know what to expect. I know I must have called the customer service number several times to ask questions and each time I was greeted with a kind and friendly person who answered my questions and put my mind at ease. I was really satisfied with the process of picking out the car, applying for financing and then picking up the car. I chose to pick up the car at the vending machine and that in itself was an experience :) I was very pleased with the fact that I was not pressured into buying something that I didn't want or couldn't afford. The upfront pricing and not having to haggle with a car salesperson was excellent. More
by mrs_anett
Employees Worked With
All of the Carvana Employees
June 03, 2020
First my car was delayed by an entire week- I had already paid for the insurance and schedule a road trip to see my I’ll mother which had to be canceled. Than it was delayed again for another day at the last paid for the insurance and schedule a road trip to see my I’ll mother which had to be canceled. Than it was delayed again for another day at the last minute due to a “cracked windshield.” Once we finally received the car, after not even having it an hour one of the tires completely busted while I was driving 45 miles per hour on a busy chicago highway- so much for that 150 point inspection. Than I had an issue with roadside assistance. And sat in the car for an hour trying to convince them that I had bought the car. After taking it to have the tire replaced, the tire place said another tire was on the verge of doing the same thing. It’s been over a week and a half waiting for someone from Carvana to even call and apologize. Still nothing. Risked my life and not even a call. Be smart use another service. More
by Dleader84
Employees Worked With
Unsure
June 03, 2020
I found a great car with all the amenities that I wanted. This is the easiest way to buy a car. I am so happy with the care and service from Carvana! This is the easiest way to buy a car. I am so happy with the care and service from Carvana! More
by debbie1618
Employees Worked With
Andrew
June 03, 2020
Great customer support, subpar user experience Carvana has work to do. The experience of searching for a vehicle, finding the right one and making the purchase was relatively straightforward and ea Carvana has work to do. The experience of searching for a vehicle, finding the right one and making the purchase was relatively straightforward and easy. Everything after that, wasn't. Our first vehicle arrived right on time, the human support was top notch. The vehicle itself however required work. On the initial test drive, there was heavy vibration at highway speeds, something I was not comfortable with for a vehicle I was hoping to keep longterm. I was required by Carvana and Silver Rock to take the vehicle to a shop, coordinate the appointment, etc, all within the 7 day window. The service shop said that the vehicle's rotors hadn't been touched. It appeared Carvana put new brakes on the car, and never touched the rotors. Even after this repair, there was still the same vibration in the steering wheel. We decided we were going to exchange the vehicle. By the time day 7 came around, I had never received proactive contact from a Carvana rep regarding my satisfaction and whether I was going to keep the car or not. When logging into our Carvana portal, it said our 7 day period has expired, when in reality we still had 18+ hours remaining. When we got on the phone with a Carvana customer service rep, they were amazing. Genuinely, every customer service rep I spoke with through this ordeal was understanding, human, and pleasurable to speak with. The rep was fantastic in helping us set up our vehicle "swap". When it came time to deliver our 2nd vehicle, I received a phone call 1 hour before scheduled delivery saying there were issues with this vehicle as well. At least this time they caught it before it arrived at our house. The delivery was going to be delayed at least a week. The good and the bad this time. Good: Carvana understands this is an inconvenience and will compensate you for the time ($25/day). Bad: I had to ask they come pick up the other vehicle (Insurance expired that day). As such, their systems didn't make the process easy for me or for their employees. As a result, they tried to take out our down payment twice, I received a bombardment of messages congratulating me for my new purchase, amongst other things. The 2nd vehicle ended up being delivered on the postponed delivery date and arrived in great condition. It is a vehicle we will be keeping. Overall, the user experience was subpar, but the people working at Carvana are fantastic. Would I buy another car with Carvana? Maybe in a few years once they've worked on their software platforms to provide a better customer experience. Would I recommend others buy a car with Carvana? Probably not right now. More
by JZ26
Employees Worked With
Branden
