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Carvana

Tempe, AZ

3.1
10,153 Reviews

HQ

Tempe, AZ

85281

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10,153 Reviews of Carvana

June 05, 2020

This was my best experience in my car buying adventures. I truly loved it. The acrylic cup is pretty awesome. I recommend Carvana 100% too ! More

by jeabraham32
Recommend Dealer
Yes
Employees Worked With
All staff were great not good with names sorry
June 05, 2020

Great experience with selling my car to Carvana. Their appraisal came much higher than carmax and they were very easy to deal with. My salesman was excellent More

by Pkochunov
Recommend Dealer
Yes
Employees Worked With
Matthew
June 04, 2020

Buy what you want, don't be limited to local dealer stock! I have to admit I was skeptical about the whole thing but I did not need to be! Thanks to Carvana I was able to find and purchase the Fiat Cinquecento More

by petestawasz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Several
June 04, 2020

Easy to use app I was on the lookout for my first car. I was hoping it would be a brand new one but ever since the world turned south, I started to look for options. More

by John Moon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael? Im bad at names, and that cool delivery guy i know as dude
June 04, 2020

Great deal and easy process, but defects not noted I love the vehicle and how easy the process is. My main gripe is the defects described in the listing were not properly described or notated. In the l More

by Justin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember names
Jun 09, 2020 -

Carvana responded

Thank you for your valuable feedback in regard to your recent car-buying experience with Carvana. While we are pleased to hear that you enjoyed our process and you are loving your new vehicle, it is disheartening to hear about the cosmetic issues you encountered with your vehicle, and for that, we are sorry. As transparency plays a vital role in our process, we do perform a rigorous 150-point inspection which ensures the safety and structural assurance of our vehicles before delivery. Additionally, we do have a dedicated team within our inspection centers that perform a pre-delivery inspection to ensure we are delivering a vehicle in tip-top shape. While we are able to address the 3-5 most prominent imperfections visible in the 360-degree tour, there will be some wear and tear as these are used vehicles. However, it is concerning to read of your experience that transpired and the cosmetic issues you encountered. We are unable to locate your account based on the information provided, but we encourage you to reach out to our After-Sale Specialists to review your concerns and reach an agreeable resolution at (800) 333-4554.

June 04, 2020

I loved my experience at Carvana! They made buying a car easy, and if I had any questions or concerns they helped and answered them right away. More

by ndiazcobo93
Recommend Dealer
Yes
Employees Worked With
Phil,
June 04, 2020

Really loved the experience of not going through the hassle of someone trying to make me buy something that I didn't want. The person that delivered my car was kind and very nice . Thanks More

by e.wonda
Recommend Dealer
Yes
Employees Worked With
From Augusta market
June 04, 2020

I truly enjoyed my Carvana experience. The online process was very easy and I was able to select, finance and schedule pickup/delivery of my vehicle in under an hour. I will never go to a car lot again if I More

by dawnstephens1205
Recommend Dealer
Yes
Employees Worked With
Sebastian and Steven
June 04, 2020

All my questions were answered it was an easy process. Just know your smart phone. You will have many uses for it. Remember only photos no scans. More

by Too old
Recommend Dealer
Yes
Employees Worked With
Stephen Hernandez wonderful guy
June 04, 2020

Carvana made my first car buying experience and absolute delight. I did everything online the approval was fast and I made my appointment to pick up my car within a day. I am absolutely in love with my car! More

by rianewells88
Recommend Dealer
Yes
Employees Worked With
N/A
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