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Carvana

Tempe, AZ

3.4
10,129 Reviews

HQ

Tempe, AZ

85281

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10,129 Reviews of Carvana

May 28, 2020

The car had a few more dents in it than noted on the website. One of the tires are torn too, and also not noted. More

by jordonhall1995
Recommend Dealer
Yes
Employees Worked With
Jasmine
Jun 01, 2020 -

Carvana responded

We are grateful that you took the time to provide us with your feedback. Carvana values your feedback as this is an integral component of our improvement process. While we are able to address the 3-5 most prominent imperfections through the 360-tour, there will be some wear and tear as these are used vehicles. Furthermore, during our 150-point inspection, we do our best to ensure that your vehicle is in tip-top shape and we certainly want to know when we have missed something or if your car was damaged during the transport process. In reviewing your account, we see you have worked with our Post-Sale Specialists to come to a resolution for your concerns. If you have any additional questions or concerns, we encourage you to utilize our online chat feature available 24 hours a day or give us a call at (800) 333-4554.

May 28, 2020

Great person to work. Everything was timely and transparent. Better price that what was listed on the carvana website. Cannot complain about anything else on this sale More

by Abhishekkoneru6790
Recommend Dealer
Yes
Employees Worked With
Will Skvarca
May 28, 2020

so EASY. Friendly customer service. The delivery driver did a great job. Contactless delivery review of paperwork over the phone. I would definitely recommend it to anybody looking for a vehicle. More

by new.teach2013
Recommend Dealer
Yes
Employees Worked With
Jake.
May 28, 2020

It was great, on time. I got a text message an hour before delivery asking me to send pictures of me holding my drivers license and copy of insurance papers. It was completely touchless and sanitized. More

by Tina
Recommend Dealer
Yes
Employees Worked With
Emily
May 28, 2020

Amazing Experience This was the most amazing, easy and comfortable experience from start to finish. Upon receiving my new car, the Carvana team that assisted in no touc More

by Bkerbrat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sabastin
May 27, 2020

This was great the easiest car purchase I’ve ever had I recommend Carvana to everyone hands down the best and politest thanks Carvana thanks More

by con100000
Recommend Dealer
Yes
Employees Worked With
Everyone
May 27, 2020

From start to finish Carvana associates were excellent helpful via text, email and phone and very nice. Got the car I wanted in about 2 weeks. More

by Wonderwoman
Recommend Dealer
Yes
Employees Worked With
Rachel (mostly) & Sebastian
May 27, 2020

I took an entire week looking at vehicles with specific features and finally had to make a quick decision because several cars I really wanted would get locked so I chose the Jeep Patriot and waited excite More

by Robertmtrevino
Recommend Dealer
No
Employees Worked With
I only found help online chat reps
May 27, 2020 -

Carvana responded

Thank you for taking the time to give us insight into your recent experience with Carvana. It is imperative that we provide transparency throughout your experience and we apologize for any information that was unclear or incorrectly annotated on our site. With every vehicle purchase, we do offer a 7-Day Money-Back Guarantee, as we would never want a customer to stay in a vehicle they do not love. We sincerely apologize that these errors took the excitement away from your car-buying experience. After reviewing your account, we are pleased to see that you were able to swap into a different vehicle that fits your needs. Please do not hesitate to give us a call at (800) 333-4554 for any further questions or concerns.

May 27, 2020

I love carvana they were so easy going an helpful i ordered a car on my birthday an recieved in the next day. They went above an beyond to provide great service not only that because it was my birthday More

by teairra587
Recommend Dealer
Yes
Employees Worked With
Talse
May 27, 2020

When Cooper called me about my car I was hesitant. After googling Carvana and seeing great responses I moved forward with selling my car. It was a great transfer,very professional and easy to work with! More

by Shutterspeed150
Recommend Dealer
Yes
Employees Worked With
Cooper
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