Carvana

Not at easy as your commercials say it is. It is still easier to go to a dealership, haggle a price and deal with service managers than it is to do everything online. The only redeeming qualit It is still easier to go to a dealership, haggle a price and deal with service managers than it is to do everything online. The only redeeming quality is that instead of a test drive around the block, you can get a couple of days with the car to decide if you'd like to keep it. The Pros: The car showed up. The Cons: The car does not come with state inspection and emissions. If that is anywhere on your website, it is probably buried in some 20 page, 8 font disclaimer that is designed for nobody to read. It bothers me to think that I just purchased a car that will potentially need some sort of repair which completely voids the point of me purchasing a newer car. Sure, I get a warranty with it, but it doesn't cover wear and tear things, items that would be replaced at a dealership. It also takes for absolutely ever if you want to pick the car up. I was going to go that route because i figured it would be faster than having to schedule a delivery. It was nearly a week longer than having it delivered. Also, the level of detailing the vehicle was absolutely impeccable (note heavy sarcasm). I don't know who wiped the windows down, it may have been Helen Keller or quite possibly a disgruntled employee. I don't know how they can sleep at night knowing they could do such a poor job. I'm thinking that the detailers are probably given a hundred cars a day to do and must rush from car to car because the amount of dried wax that was all over the car tells that story. Don't worry though, much like the state inspection and emissions, I'll take care of it. The amount of phone calls I've had to take in order to purchase this car are starting to border on an emotionally unstable ex-girlfriend. I just took a phone call two weeks after receiving the car, something about verifying my payment information. If this was a regular dealership, this would have all been done up front. They would have handed me the keys, thrown on that fake smile and sent me on my way knowing they are just a little bit richer. In the end, would I do this again? Probably not. I paid dealership price for a car that couldn't be sold on a dealership's lot due to the amount of imperfections in the paint (most of which were covered on the website but a bunch that are now becoming visible as the car is accumulating road grime). I just dread the fact that somebody may potentially contact me about this negative review. Unless you're going to give some money back to me, don't even bother. My initial impression of the buying process was positive at first but as the days ticked by, you get to thinking about it and in the end, I'm not as happy as I once thought I was. Oh yeah, I completely forgot about my first experience with the car. My excitement was quickly dashed as my wife and I had gone out for take-out. I had established a no eating rule in the car. "It's too nice" I exclaimed. Armed with fresh food, a new car and my best girl on my arm, I put my foot on the brake, press the engine start button and I'm met with the sound of nothing. 94 minutes later a tow truck arrives, 93 1/2 minutes after the no eating rule had gone out the window taking with it the excitement of having a new car. While I waited, I chatted with a customer service rep that told me that if the car is in the shop being fixed during my 7 day hassle free period, that time still counts and if the repair lasts longer than the 7 days then I'm xxxx out of luck. During one of the many post purchase calls, a customer service rep told me that I could have it fixed with my warranty which is about to be in the works. I've found that this seems to be a common problem with these cars, but it's something that would have likely manifested itself while on your lot because more times than not, I'm met with the sound of silence and not a starter motor. More

Vehicle was misrepresented on the internet There were more than 20 blemishes not disclosed in the description. The headlights and taillights have to be replaced. Within the first few hundred There were more than 20 blemishes not disclosed in the description. The headlights and taillights have to be replaced. Within the first few hundred miles Sensor alerts appeared with basic service requirements not being completed before delivery. The driver took pictures of the tail lights which were dislodged from the vehicle and advised I would hear from Carvana promptly. It is now more than two weeks and no one has called. Delivery was two hours later than scheduled. More

I invested hours of my time, then Carvana cancelled my order For several months I have been searching for a particular car in a particular configuration. I was excited when I finally found that car on carvana. I For several months I have been searching for a particular car in a particular configuration. I was excited when I finally found that car on carvana. I looked over the photos and the details, noticed that their site says they only sell cars that have no accidents on their record and was ready to move forward with the purchase. But then it said that a purchase was pending by another car buyer. Bummer. But I kept an eye on it and eventually it came up for sale again. I was excited and proceeded with the purchase process spending a lot of time filling out forms and reading over disclosures, etc. on carvana's website, opening an account and doing other due diligence. I invested a few hours of my time and energy in this. As part of the due diligence I thought I would check the Carfax even though carvana says they don't have any cars with accident records listed on their site. There was some minor damage to the front listed as an accident on the Carfax. I asked Carvana about this and they said that it must have slipped through their system of checks and that they could no longer sell me the car because they don't sell cars that have any accident on the record. I have been looking for a car like this for several months as mentioned and would still be interested in purchasing it for a reduced price since it has some damage on it's history. However they would not sell it to me and will not even tell me what they were going to do with the car so that I could follow up and try to purchase it in some other way. Thanks for nothing, carvana. More

Disappointed with substantial cosmetic damage I chose a 2017 BMW X3 from Carvana’s inventory based on the relatively low mileage and the absence of cosmetic damage. The listing indicated there wer I chose a 2017 BMW X3 from Carvana’s inventory based on the relatively low mileage and the absence of cosmetic damage. The listing indicated there were “slight scrstches” on the right passenger door. When the car arrived, I discovered numerous visible scratches and paint chips down to the base coat on both the left and right panels. There were also small dents covering the hood, as if it had been regularly driven through gravel. The Carvana associate agreed that there was substantial damage and took several pictures. He said that Carvana would either have the car repainted or give me a partial refund for the body work. After the associate left, I discovered that the license plate was not actually attached: Carvana had driven two screws through the body rather than using the bolts for that purpose, causing additional damage. Finally, the run-flat spare tire was missing, although it was advertised in the specifications. As instructed by the associate, I waited to hear from Carvana, but no response. I finally contacted them and learned that the associate had notated the damage, but never uploaded the photos. I was asked to take my own photos and upload them to the site, which I did.. Carvana said I would be called upon review. They never called. Instead, they sent an email claiming that the damage was acceptable wear and tear; to add insult to injury, they said I had 24 hours to decide whether I wanted a refund, and I did not see the email until that time expired. I am so disappointed with the misrepresentation and the poor customer service. I will never buy from them again. More