
Carvana
Tempe, AZ
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10,130 Reviews of Carvana
I worked with Andrew while selling my car online. He was professional, communicated promptly and took the time to explain the process with clarity. Selling my car to a traditional dealership was not going w professional, communicated promptly and took the time to explain the process with clarity. Selling my car to a traditional dealership was not going well. Too much deception and games. This process online was revolutionary and the way cars should be purchased and sold. It was contactless, covid-19 times, everything managed through text, phone calls and email and within a week I had my car sold. Even though, he doesn’t work for Carvana, he represented the company very well, from start to finish. More
Smooth, friendly, and fast at the end Carvana reached out to me and made an offer. It was a bit less than what I wanted to take, but ultimately I took it for the simplicity of not having Carvana reached out to me and made an offer. It was a bit less than what I wanted to take, but ultimately I took it for the simplicity of not having to wait, try and sell it, lower the price, negotiate with someone, etc.. Once I decided to sell, it was super easy and smooth and very fast. More
Absolute nightmare to deal with. There is value in dealing with someone face to face, Carvana will teach you that..5 missed delivery dates and zero accountability or even sympathy. Car sold to me 14 dealing with someone face to face, Carvana will teach you that..5 missed delivery dates and zero accountability or even sympathy. Car sold to me 14 days ago, won't pass smog. Made me pay insurance and I always had to call them, without fail to say, hey its 35 minutes past delivery.. After 14 days of making me pay 300 in insurance down-payment? Take it up with your insurance..... however we will give you 200 off the next car. Guess what Carvana? I will spend next 14 days making sure everyone knows about your business. More
Best car shopping experience ever - I loved not having to go to a dealership and play the at unnecessary game. Everyone at carvana was so awesome! go to a dealership and play the at unnecessary game. Everyone at carvana was so awesome! More
It's an alright experience They have a great variety of vehicles and they are reasonably priced and approval was simple and fast even if your credit isn't great. They have a great variety of vehicles and they are reasonably priced and approval was simple and fast even if your credit isn't great. More
I don't write Reviews . . . But This was the fastest most painless purchase of my life. I have purchased over 100 autos in my lifetime, and I am still in shock on clean, fast and pa This was the fastest most painless purchase of my life. I have purchased over 100 autos in my lifetime, and I am still in shock on clean, fast and painless this purchase was. I did not think it was real. Only 8 minutes to find, pick and finance a auto. can't be real, but it was. Every step was clean and easy and professional. I am recommending this to everyone, even my friends in the auto business. More
Only had one set of keys (description stated 2). Then that key didn’t even have a working battery in it. The delivery man was very nice and went and bought one for me on his own. Still irritated I have t that key didn’t even have a working battery in it. The delivery man was very nice and went and bought one for me on his own. Still irritated I have to go get another key made. Also was disappointed with the detail work. Steering wheel, control buttons, window buttons all looked filthy. I had to clean it all myself. More
Besides a slight hiccup due to staffing issues at the local office here in NY I am completely satisfied. I plan on making another purchase some time in the near future. local office here in NY I am completely satisfied. I plan on making another purchase some time in the near future. More
Best car buying experience! Highly recommend and will definitely use again. Carvana arrived on time, kept me updated on their status and it was the most efficient car purchasing experience ever! The car definitely use again. Carvana arrived on time, kept me updated on their status and it was the most efficient car purchasing experience ever! The car was in the exact condition as seen online. More
This was the single greatest car shopping experience of my life ever. Everything you see, Carvana delivers. It took a couple minutes to get financing approved and 10-15 minutes to DocuSign all the document my life ever. Everything you see, Carvana delivers. It took a couple minutes to get financing approved and 10-15 minutes to DocuSign all the documents. No haggling, just a fair price with full disclosure of imperfections. My car came delivered on a Carvana flatbed truck, I took it for a test drive, signed the documents left in the car. Handed them to the delivery driver and the car was mine. The next day, I noticed the headliner was sagging and Carvana covered the repair 100% and allowed me to take the car to a certified interior shop. This has been the most professional, customer-friendly experience ever. I had 7 days to have the car checked out and serviced to make sure everything was great. I can’t wait to get the headliner repaired next week and enjoy my car. I have since recommended Carvana to everyone I see. I was hesitant to buy online, but with a seven day return period, why not? I was looking for a black Audi S5 with brown leather ventilated seats and found one in WI, MI, TX, & MD. I ended up purchasing through Carvana because of their return policy, free door to door delivery, and clean, low mileage vehicle. It was going to cost me $785 to ship one from WI. I am an extremely picky, detailed buyer and Carvana delivered 110%. No exaggeration. I couldn’t be any happier and will seriously plan to buy my next vehcile(s) through Carvana. It’s a better way of buying a vehicle. My friend decided he’s buying a Fiat Spyder through Carvana after talking to me. I can’t wait to hear about his experience. I expect he will be just as pleased as I am. Thanks Carvana for your excellent customer service and professionalism. You won me over as a customer for life. More