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Carvana

Tempe, AZ

3.4
10,130 Reviews

HQ

Tempe, AZ

85281

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10,130 Reviews of Carvana

May 17, 2020

I worked with Andrew while selling my car online. He was professional, communicated promptly and took the time to explain the process with clarity. Selling my car to a traditional dealership was not going w More

by Berodriguez
Recommend Dealer
Yes
Employees Worked With
Andrew
May 17, 2020

Smooth, friendly, and fast at the end Carvana reached out to me and made an offer. It was a bit less than what I wanted to take, but ultimately I took it for the simplicity of not having More

by Jon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tricia, Nick
May 17, 2020

Absolute nightmare to deal with. There is value in dealing with someone face to face, Carvana will teach you that..5 missed delivery dates and zero accountability or even sympathy. Car sold to me 14 More

by SammyA
Recommend Dealer
No
Employees Worked With
Customer service staff with no authority
May 18, 2020 -

Carvana responded

Thank you for taking the time to provide honest feedback about your recent experience. Our intention is to make the car-buying experience hassle-free and seamless, so it is disheartening to hear that your experience did not meet our expectations. We understand that experiencing multiple delays in delivery while worrying about insurance can be frustrating and we sincerely apologize for the inconvenience caused. Our goal is to deliver a vehicle that has passed our 150-point inspection with flying colors to ensure customer satisfaction. However, we were unable to locate your account to further review your experience. We highly encourage you to contact us at (800) 333-4554 or chat us online for one of our Advocates to review your account.

May 16, 2020

Best car shopping experience ever - I loved not having to go to a dealership and play the at unnecessary game. Everyone at carvana was so awesome! More

by John.lyden86
Recommend Dealer
Yes
Employees Worked With
Victoria
May 16, 2020

It's an alright experience They have a great variety of vehicles and they are reasonably priced and approval was simple and fast even if your credit isn't great. More

by reamey1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
had 2 different reps, names forgotten
May 16, 2020

I don't write Reviews . . . But This was the fastest most painless purchase of my life. I have purchased over 100 autos in my lifetime, and I am still in shock on clean, fast and pa More

by brentlovett267
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NONE.... that was why it was painless
May 16, 2020

Only had one set of keys (description stated 2). Then that key didn’t even have a working battery in it. The delivery man was very nice and went and bought one for me on his own. Still irritated I have t More

by kelly.garcia182
Recommend Dealer
No
Employees Worked With
Seth
May 18, 2020 -

Carvana responded

Thank you for leaving your important feedback on your Carvana experience. We apologize for the additional stress and frustration that we have added to your car-buying journey and for the annotation error pertaining to the set of keys that came with the vehicle. Here at Carvana, we take pride in the vehicles that we sell and it is disheartening to hear of the condition your vehicle was delivered in. Our vehicles go through a 150-point inspection which ensures the safety and cleanliness of our vehicles before delivery. After reviewing your account, we are happy to see you have spoken to a Repair Specialist to address your concerns and obtain the proper workflow for getting your concerns resolved. If you are in need of further assistance, please don’t hesitate to reach out at (800) 333-4554.

May 16, 2020

Besides a slight hiccup due to staffing issues at the local office here in NY I am completely satisfied. I plan on making another purchase some time in the near future. More

by eugene.fontanez
Recommend Dealer
Yes
Employees Worked With
Jason
May 16, 2020

Best car buying experience! Highly recommend and will definitely use again. Carvana arrived on time, kept me updated on their status and it was the most efficient car purchasing experience ever! The car More

by christiana.lu
Recommend Dealer
Yes
Employees Worked With
Maurice
May 16, 2020

This was the single greatest car shopping experience of my life ever. Everything you see, Carvana delivers. It took a couple minutes to get financing approved and 10-15 minutes to DocuSign all the document More

by billmcintosh
Recommend Dealer
Yes
Employees Worked With
Nick Romano
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