Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,128 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,128 Reviews of Carvana
May 15, 2020
All in all a good experience representatives were all friendly, helpful , and knowledgeable answered any and all questions that I had. I picked out a car and upon their inspection of the vehicle they sug friendly, helpful , and knowledgeable answered any and all questions that I had. I picked out a car and upon their inspection of the vehicle they suggested that I pick out another vehicle so I did and it had a couple of issues they took care of it and quickly got the vehicle to me making sure all was good. They even gave me a nice gift for my inconvenience for having to wait. I would purchase another vehicle from them and recommend Carvana for anyone looking to purchase a vehicle. The vehicle was clean and they made it safe during this pandemic for delivery of my vehicle Excellent service great vehicle More
by kdyke1955
Employees Worked With
There were many employees that helped me
May 15, 2020
Car arrived clean and on time. Sergio took the initiative to find wheel lock and was very positive about the fun of the purchase. We found a key fob issue after he was gone and Andrew worked thro initiative to find wheel lock and was very positive about the fun of the purchase. We found a key fob issue after he was gone and Andrew worked through the issue to resolution. Our first Carvana experience and very good one indeed! More
by tutone
Employees Worked With
Sergio, Andrew Wilson
May 15, 2020
The best part was how fast and quickly the process was. As soon as I had selected the car I wanted it took literally less than 20 min to complete the process (I’ve spent up to 4 hours at a dealer before) A As soon as I had selected the car I wanted it took literally less than 20 min to complete the process (I’ve spent up to 4 hours at a dealer before) Absolutely loved my experience and after a thorough inspection the Sonata I purchased had all the features described when I decided to go with this particular car. I love their website also advises if the car still has any manufacture warranty left. More
by New mom
Employees Worked With
Jane
May 15, 2020
Seamless way to buy a vehicle! Carvana made purchasing a vehicle online effortless & stress free! The first vehicle I selected, although very nice did not have all the bells & whist Carvana made purchasing a vehicle online effortless & stress free! The first vehicle I selected, although very nice did not have all the bells & whistles that I was hoping for. No problem! Called Carvana selected another vehicle and 5 days later my newly selected vehicle was delivered on time & was a perfect match for me! Will definitely use again & highly recommend! More
by baycckelly
Employees Worked With
Rachel
May 15, 2020
Best Car Buying Experience I was so scared to purchase a car online. I was surprised that the pictures of the car were so detailed, and pointed out every flaw the car had. Once I was so scared to purchase a car online. I was surprised that the pictures of the car were so detailed, and pointed out every flaw the car had. Once I had a confirmed delivery date I loved the count down text messages that were sent to me. Felt more like a bestfriend that was as excited as I was for my new car to arrive. On the day of deliver Frank was Awesome. The imperfection Carvana point out online were barely visible. My car (Sophia) had a full tank and she was as clean as a whistle inside and out. As an added bonus the Cavana souvenir cup has become my favorite cup. For me it was the little things that the great staff did to make this process as smooth and as stress free as possible. Thank You Carvana! I am a forever customer! More
by Fabii.N
Employees Worked With
Frank
May 15, 2020
Easy & simple graduation gift This was my first time purchasing a car online from Carvana. What a GREAT way to purchase a vehicle. I think this is the way. The delivery was easy This was my first time purchasing a car online from Carvana. What a GREAT way to purchase a vehicle. I think this is the way. The delivery was easy, on time and the man was very gracious. It was truly a pleasant experience. I can't remember the names of the people I dealt with, but everyone was very nice. More
by crishernand16
Employees Worked With
Hubie
May 15, 2020
WOW, great experience I have never bought a used car but plenty of new with all the hassles and extra costs thrown in every step of the way. Carvana made it easy, I choose I have never bought a used car but plenty of new with all the hassles and extra costs thrown in every step of the way. Carvana made it easy, I choose what I want don't have to haggle with the price or the extended coverage etc. I paid 2500 less for the vehicle compared to two dealerships near me with almost the same offerings on the same vehicle.Great job Carvana, I would only ask to have a way to get back with sales advocate or whomever sends emails for any questions one would have. More
by revans1497
Employees Worked With
Kevin, Scott
May 15, 2020
So easy and fast. Especially during this time. Delivery was easy, buying was quick and no haggling at a dealership which I was so grateful for. I had to turn in my car during the lockdown so I literally d was easy, buying was quick and no haggling at a dealership which I was so grateful for. I had to turn in my car during the lockdown so I literally didn’t have many options. It was fantastic! More
by Stacynellor
Employees Worked With
Caleb (delivery) & I’m not sure about sales??
May 15, 2020
Deceived The web site has a lot if incorrect and misleading information posted. I used the comparison tool to help me choose between 3 cars. The option that we The web site has a lot if incorrect and misleading information posted. I used the comparison tool to help me choose between 3 cars. The option that were reportedly on this car swayed my decision. Turns out none of the options that led me to my decision were on the car. In fact all three of the cars I compared had the same options, and all three indicated differently. It was not until I started looking at the original window stickers did I discover this. Also, It became oblivious that the Volt does not even offer the options indicated in the LS package. I was on the fence about just returning the car and never looking back. The only reason I decided to keep it was I wanted a Volt and this one was already in the drive way, and it was not possible to get one with the options indicated anyways. I feel if you are going to sell cars on line you should make 100% sure that all the info you are providing is correct. I do understand you have the 7 day return policy, but in reality that is not an excuse for providing misleading information. You can bet that in the unlikely event that I ever buy a car from Carvana again, it will be loaded right back on the truck if it does not match exactly what is written on the web site. More
by pmemond
Employees Worked With
Keara Sweitzer
May 14, 2020
The easiest process ever. I almost can’t believe this is actually the prices. I would have gotten a new car a long time ago. I love the platform and my car is everything!! actually the prices. I would have gotten a new car a long time ago. I love the platform and my car is everything!! More
by Steven
Employees Worked With
Can’t remember
