Carvana

Loved that I could do the whole process from the comfort of my home. Support was great, and I got the sense that Carvana is a company that genuinely cares and isn't satisfied just with selling you something of my home. Support was great, and I got the sense that Carvana is a company that genuinely cares and isn't satisfied just with selling you something. More

Super easy, online vehicle shopping and purchasing. They had newer used cars for great prices and deliver the vehicle! They had newer used cars for great prices and deliver the vehicle! More

The jury is still out, but overall I think I'll be happy. I really like the car and the buying process. My only reason not to give 5 stars is that I intended to buy a different car, and I paid to have it s I really like the car and the buying process. My only reason not to give 5 stars is that I intended to buy a different car, and I paid to have it shipped. Before the car got to me, a Carvana associate called me to inform me the car had a lot of cosmetic issues that didn't show up in the pictures- in her words, "it's not a very pretty car." I appreciated the heads up, and I already had an alternate picked out. It didn't require a shipping payment, and the shipping fee I paid was supposed to be applied to the down payment on the second car. However, that didn't happen. It's supposed to be getting fixed, but it hasn't been so far. I'll update this review if it does. More

I was thrilled with the experience, and how hassle free it was until I was very curtly dismissed with an impersonal email. I had submitted an inquiry about two very noticeable defects on the exterior of th it was until I was very curtly dismissed with an impersonal email. I had submitted an inquiry about two very noticeable defects on the exterior of the car that were not disclosed. There were defects disclosed that are much smaller and hardly noticeable at all, However, two larger and much more noticeable scrapes did not make it onto the website. The email announced the exterior defects are within Carvana’s standards and nothing will be done. Buying a used car, I do not expect perfection. However, it is disappointing to learn that legitimate concerns are dismissed so thoughtlessly. As a consumer, it is confusing that so many almost imperceptible flaws were mentioned, but the two largest were not. I would’ve addressed those prior to the pick up of my vehicle if I had known. This is the second car I have purchased from Carvana. With the first one I was so impressed when the car was delivered and I was told about a defect that wasn’t disclosed at the time of sale. Carvana offered to have it fixed free of charge. I did not feel that was necessary because it was so minor. I am not interested in taking advantage of anyone, but I do think the scrapes that I am concerned with on the new car are legitimately too large to be within your standards. It just feels as if you want to wash your hands of the issue and walk away without doing what’s right. This is not what I expected having had such a good experience the first time. I’ve also referred three other people who have all purchased their car from Carvana as well. I would think twice before I do so again. More

Took a month to get my car to me. Other than that, it was a great deal. Other than that, it was a great deal. More

This was a great experience in getting a vehicle. I hate dealerships. The overall process was fast and easy. My car was delivered in the time scheduled. I hate dealerships. The overall process was fast and easy. My car was delivered in the time scheduled. More

Overall the process was great! The issue was with the vehicle itself. I only had the vehicle a few days and had to purchase a battery. Then while taking it for inspection day 4 -I The issue was with the vehicle itself. I only had the vehicle a few days and had to purchase a battery. Then while taking it for inspection day 4 -I was told it needed new tires. The total cost for both was $1500.00. It’s a shame that wasn’t seen in Carvana inspection process. More

Friendly staff Very helpful knowledgeable Answer any questions are concerns I had. Welcome us like we had been there before. questions are concerns I had. Welcome us like we had been there before. More