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Carvana
Tempe, AZ
10,132 Reviews
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10,132 Reviews of Carvana
October 15, 2023
Easy and fast to choose a car and get approved. Although after I was already scheduled to have my car delivered and paid the down payment, there were issues with the way I uploaded my Drivers Licen Although after I was already scheduled to have my car delivered and paid the down payment, there were issues with the way I uploaded my Drivers License so I had to upload it a few more times in different forms and was finally accepted. Delivery of my car was on time. I noticed after delivery that there were so many more imperfections on the vehicle than what was decribed on their website. Also the next day I noticed my brakes were making a very loud noise every time I pressed the brake pedal. Very inconvenient to have issues already. Especially because I drive a lot and rely on my vehicle to be well maintained. My CarPlay also isn't working which is a feature I love on all my vehicles and was hoping to be a smooth transition after a total loss on my previous car. Overall Im hoping Carvana keeps their word on their 100 day guarantee repair on any issues especially because I took my car to the shop only 5 days after received. I was very hesitant on keeping the vehicle passed the 7 days. Another inconvenient thing was having to go to DMV to have them do a VIN verification of the vehicle. It was my first time being told I had to do this and was very frustrating to have to sit at DMV as we all are aware of how busy this place is. More
by Katerin L
Employees Worked With
Unknown
October 14, 2023
This was the easiest way I have ever bought a car! I got pre-qualified for financing. I then selected a car that I liked and that had payment terms that I could deal with. I picked delivery and the ca I got pre-qualified for financing. I then selected a car that I liked and that had payment terms that I could deal with. I picked delivery and the car was brought right to my door! Carvana even gave me a 7-day, no questions asked return period. I am happy with my purchase and will recommend Carvana to everyone! More
by scollins406
Employees Worked With
N/a
October 14, 2023
Three weeks with car and I’ve already encountered mechanical issues. Battery had to be replaced, starter had to be replaced, and B1 maintenance is due. All of this will cost me about $2000. The warra mechanical issues. Battery had to be replaced, starter had to be replaced, and B1 maintenance is due. All of this will cost me about $2000. The warranty will cover mechanical/issues but not maintenance that is due. Be aware of purchasing with Carvana for “convenience”. The quality of their vehicles that they promote is false and misleading. More
by Egonza10
Employees Worked With
carvana
October 12, 2023
The experience from looking for a car, to making an appointment, to loading documents and going to the dealership was a breeze. BUTTTTT I haven’t had the car for a week which was picked up on Monday, a appointment, to loading documents and going to the dealership was a breeze. BUTTTTT I haven’t had the car for a week which was picked up on Monday, and received a letter Saturday that my registration will be suspended due to not having insurance on 08/15/2023, I purchased the car on 10/02/2023. I called support that Saturday when I received the letter and the representative was simpatitic and inform me to call back Monday and I did and there was nothing they can help with apparently which was really annoying. I called the dmv and no answer. So I’m pinned in a corner with a car I just purchased less than a week ago and already getting it suspended. I’m very disappointed on how I had high expections and was happy until I was stuck with the mess afterwards. The registration team should’ve helped me since there experts on what’s going on and I’m pretty sure they messed up on there end. So 5 stars for how easy it was but 0 stars to the stressing I was left with afterwards. More
by Marii267267
Employees Worked With
Not sure
October 11, 2023
Amazing experience! My vehicle was literally delivered by an “Angel.” The service was very convenient and my needs were met in a timely manner. I would recommend Carvana My vehicle was literally delivered by an “Angel.” The service was very convenient and my needs were met in a timely manner. I would recommend Carvana to family and friends. More
by happily4evabrown
Employees Worked With
Angel (delivered)
October 11, 2023
They were over a week late with delivery. The vehicle showed up with an exhaust leak and a LOT of rust on the frame and everything underneath. I rejected the vehicle because of the major issu The vehicle showed up with an exhaust leak and a LOT of rust on the frame and everything underneath. I rejected the vehicle because of the major issues. they still processed my $20k payment and are now holding onto my money for what they said could be 14 days. They also said the shipping fee is non refundable even though the vehicle had damage they didn’t disclose. So between the late delivery and holding onto my money for 2 weeks, I’m going to be without a vehicle or any money to buy one for 3 weeks. Absolutely the worst More
by Kfelix
Employees Worked With
Numerous
October 10, 2023
Bought and sold a car! Carvana’s process was Easy! Breezy! Great price for both cars, trade and new car! Even with the shipping cost from Arizona I stayed within my budget Carvana’s process was Easy! Breezy! Great price for both cars, trade and new car! Even with the shipping cost from Arizona I stayed within my budget! More
by Toukiemom
Employees Worked With
Carvana
