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Carvana

Tempe, AZ

3.4
10,129 Reviews

HQ

Tempe, AZ

85281

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10,129 Reviews of Carvana

April 26, 2020

The 2017 Ford Focus clearly was not inspected like they claim. The rear camera glitched and the hood was repainted despite claiming no prior accidents. More

by luvmygsd08
Recommend Dealer
Yes
Employees Worked With
Brendon
Apr 28, 2020 -

Carvana responded

We sincerely apologize for the issues you have encountered with your vehicle. Each vehicle goes through a 150-point inspection to ensure it meets our high-quality standards, along with having no fire, frame, or flood damage. Carvana prides itself on transparency and we ensure the Carfax to each vehicle is readily available to every customer on our site. To provide our customers a peace of mind, we offer a 100 Day Limited Warranty free of charge through SilverRock. After further review, we see that you have spoken to one of our team members to rectify your concerns. If you have any additional questions, please give us a call at (800) 333-4554.

April 26, 2020

Difficult to connect after sale complete I have tried to contact you regarding car mats Wrong ones sent I would like emissions fee reimbursed Was not offered Covid deferred payment Please More

by Jolliemini4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amy Rich Sorry others cant remember Some of them very polite
Apr 29, 2020 -

Carvana responded

Thank you for reaching out to us and we sincerely apologize for the lack of communication. We want to help you and find an amicable solution, so a specialist will be in touch with you soon. In the meantime, if you would like to address these concerns with one of our Post-Sale Repair Specialists, please feel free to call us at (800) 333-4554 and we will be happy to assist.

April 26, 2020

Just as advertised easily to get through the process Very nice way to purchase a vehicle I definitely will purchase here again process is very well done More

by Timothy.germaine
Recommend Dealer
Yes
Employees Worked With
Alix
April 26, 2020

This was the best car buying experience ever!! I will recommend Carvana to all of my family and friends!! This changes the game completely!! I love my new purchase ❤️ More

by almp79
Recommend Dealer
Yes
Employees Worked With
John
April 26, 2020

Amazing service. Only think I would change. Make sure people know that loan doubles. My 15k loan will end up being 30 if I take the full 69 months to pay it off. So people be smart with your down payment More

by officialgleerealmuzik
Recommend Dealer
Yes
Employees Worked With
Rachel
April 26, 2020

Easy and fast! After taking my time deciding which car and doing my research on it, the process was handled smoothly and successfully by Carvana! Love my car! More

by Dogei5
Recommend Dealer
Yes
Employees Worked With
Rachel
April 26, 2020

Great experience! It took four times to fine-tune what it was I was looking for in a car and perfected. It was the easiest car buying experience ever and the hundred day warranty allowed my car to go in and More

by Kcolbaugh1010
Recommend Dealer
Yes
Employees Worked With
Aszceeal
April 25, 2020

Very helpful. Easy ! Would definitely recommend. I love my new car. If your looking carvana would definitely be a good choice. I am loving it More

by brianaward2013
Recommend Dealer
Yes
Employees Worked With
Carvana
April 25, 2020

With all that is going on with this social distancing an people acting weird, the Carvanna people not one time made me feel weird or anything! I felt welcomed more than anything. Very nice staff never had a More

by Brittany
Recommend Dealer
Yes
Employees Worked With
Peter the deliver guy
April 25, 2020

I really think carvana is a outstanding online dealership easy process and easy to work with in such a small amount of time thank you. More

by Ringoldgebraskin
Recommend Dealer
Yes
Employees Worked With
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