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Carvana
Tempe, AZ
10,136 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,136 Reviews of Carvana
April 16, 2020
Carvana is going to Mop the floor with the auto industry. like they said they are not a car company but they sell cars and that's exactly what they are literally I think I'm about to apply for the IT team c like they said they are not a car company but they sell cars and that's exactly what they are literally I think I'm about to apply for the IT team cuz I work in it and I like carvana that much😭. More
by alhimyari11
Employees Worked With
Everyone on that carvana team They all did great !
April 16, 2020
Registration. Still waiting for my registration. Cannot get veh. Inspected. Can you pick up veh. So I can go elsewhere for another vehicle. Not driving, so soon Still waiting for my registration. Cannot get veh. Inspected. Can you pick up veh. So I can go elsewhere for another vehicle. Not driving, so sooner the better. Bob Mac More
by Robertmac
Employees Worked With
Jostling
April 15, 2020
Definitely the best car buying experience I ever had it literally took 30 mins to finish everything I had to do carvana was everything and my vehicle is perfect I love it thank you literally took 30 mins to finish everything I had to do carvana was everything and my vehicle is perfect I love it thank you More
by Theminors2010
Employees Worked With
Gerry
April 15, 2020
Very easy app to use! Everyone was so pleasant and helpful through the process. Only issue was an incorrect description on a vehicle but they assured us the issue would be resolved. helpful through the process. Only issue was an incorrect description on a vehicle but they assured us the issue would be resolved. More
by angimm21
Employees Worked With
No idea
April 15, 2020
Fantastic Expieriance I was involved in a no-fault accident, someone hit me and totaled my car, I was left with very little money and no car at the start of Covid19, My wif I was involved in a no-fault accident, someone hit me and totaled my car, I was left with very little money and no car at the start of Covid19, My wife was scheduled for a major back operation in another city, and no way to get her there. I had ordered a vehicle that I liked from another dealer and the car was being shipped to my dealer in my city when all businesses shut down. I was forced to try Carvana and I am extremely happy that I did. They found the same type, color and year car that I wanted with fewer miles, the telephone associates were so helpful and walked me through every easy step to set up the purchase. They delivered my car on time the day I was expecting it. Gave me an hour to drive it to inspect it and look it over. If I decided not to purchase the driver would have just taken the car back but I loved it. driver finalized the paperwork and the car was mine, at this point I had 7 days to return it for a full refund if I decided not to buy it. I found an issue that I was not sure they would fix and they fixed that without one argument and without any money out of my pocket. I would recommend this experience to anyone they turned a bad situation into a fun amazing experience. I am a happy customer. Thank you, Carvana More
by Ron
Employees Worked With
Every employee That I interacted with on this expireance was friendly, comforting and helpfull.
April 15, 2020
I'll get my next truck through Carvana too I spent a lot of time looking at trucks thru dealerships, used lots, and auctions, before settling on Carvana; couldn't be happier with the service an I spent a lot of time looking at trucks thru dealerships, used lots, and auctions, before settling on Carvana; couldn't be happier with the service and the ease from purchase thru delivery, a seemless process; More
by neil
Employees Worked With
Diane, Eddie
April 15, 2020
Horrible experience at every turn We took delivery of the vehicle Saturday morning. Upon inspection that afternoon, it was clear our "no accident" car had some pretty questionable repa We took delivery of the vehicle Saturday morning. Upon inspection that afternoon, it was clear our "no accident" car had some pretty questionable repair work done. There was horrible overspray and some moulding had been removed and replace, breaking about half the clips in the process. This was a fairly new car and not cheap, so that was a dealbreaker. We called that afternoon, saying we wanted to return the car. First we schedule a pickup for Monday morning, but then once they realized we we also need the trade-in back, so they pushed it to Tuesday. Tuesday morning comes, and they come pick-up the vehicle, but explain that they 'accidently' loaded up our trade last night and shipped it 'somewhere.' As of today, no one I've talked to knows where it is or has an ETA on getting it back. The best part is that this is a cash deal, and they withdrew the full amount from my account Monday, even though we started the return Saturday. As of right now they have my money and my car, and no one seems to know when I'm getting either back. Everyone we've spoken to has been really nice an apologetic, but they seem systemically incompetent. After several calls today, no one can actually figure out how refunds works, either. While they were able to debit my account the same business day, a refund takes 3-5, and no one seems to know when the 3-5 days actually starts from, or if the refund as even been initiated. UPDATED: Carvana has re-listed the vehicle as "accident free" knowing full well that it has had significant repair work - https://www.carvana.com/vehicle/1420492. More
by g270
Employees Worked With
various
April 14, 2020
Best customer service Thanks Clarissa! Even with social distancing You made our purchase a joyful experience. The support staff was also considerate and courteous when exp Thanks Clarissa! Even with social distancing You made our purchase a joyful experience. The support staff was also considerate and courteous when explaining the distancing requirements. More
by Rjmustard70
Employees Worked With
Clarissa, not sure of the names of phone staff and young lady who placed chairs for our use.
April 14, 2020
Photos miss alot. Pictures of small scratches 6inchs from big one but no pictures of the big ones. Carpet clean but the rest of the van was really dirty. Melted plastic in interior with no photos. Also not w big one but no pictures of the big ones. Carpet clean but the rest of the van was really dirty. Melted plastic in interior with no photos. Also not willing to make it right. Will never buy from agian. More
by troyk15b
Employees Worked With
Carvana
April 14, 2020
This is the Amazon of cars ! Great experience overall, This is the Amazon of cars ! Great experience overall, super easy. And I did it all from my couch ! Would recommend to anyone looking to buy a car. This is the Amazon of cars ! Great experience overall, super easy. And I did it all from my couch ! Would recommend to anyone looking to buy a car. Totally using Carvana for all my future vehicle shopping. More
by Steph
Employees Worked With
N/A
