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Carvana
Tempe, AZ
10,131 Reviews
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10,131 Reviews of Carvana
April 15, 2020
I'll get my next truck through Carvana too I spent a lot of time looking at trucks thru dealerships, used lots, and auctions, before settling on Carvana; couldn't be happier with the service an I spent a lot of time looking at trucks thru dealerships, used lots, and auctions, before settling on Carvana; couldn't be happier with the service and the ease from purchase thru delivery, a seemless process; More
by neil
Employees Worked With
Diane, Eddie
April 15, 2020
Horrible experience at every turn We took delivery of the vehicle Saturday morning. Upon inspection that afternoon, it was clear our "no accident" car had some pretty questionable repa We took delivery of the vehicle Saturday morning. Upon inspection that afternoon, it was clear our "no accident" car had some pretty questionable repair work done. There was horrible overspray and some moulding had been removed and replace, breaking about half the clips in the process. This was a fairly new car and not cheap, so that was a dealbreaker. We called that afternoon, saying we wanted to return the car. First we schedule a pickup for Monday morning, but then once they realized we we also need the trade-in back, so they pushed it to Tuesday. Tuesday morning comes, and they come pick-up the vehicle, but explain that they 'accidently' loaded up our trade last night and shipped it 'somewhere.' As of today, no one I've talked to knows where it is or has an ETA on getting it back. The best part is that this is a cash deal, and they withdrew the full amount from my account Monday, even though we started the return Saturday. As of right now they have my money and my car, and no one seems to know when I'm getting either back. Everyone we've spoken to has been really nice an apologetic, but they seem systemically incompetent. After several calls today, no one can actually figure out how refunds works, either. While they were able to debit my account the same business day, a refund takes 3-5, and no one seems to know when the 3-5 days actually starts from, or if the refund as even been initiated. UPDATED: Carvana has re-listed the vehicle as "accident free" knowing full well that it has had significant repair work - https://www.carvana.com/vehicle/1420492. More
by g270
Employees Worked With
various
April 14, 2020
Photos miss alot. Pictures of small scratches 6inchs from big one but no pictures of the big ones. Carpet clean but the rest of the van was really dirty. Melted plastic in interior with no photos. Also not w big one but no pictures of the big ones. Carpet clean but the rest of the van was really dirty. Melted plastic in interior with no photos. Also not willing to make it right. Will never buy from agian. More
by troyk15b
Employees Worked With
Carvana
April 14, 2020
Best customer service Thanks Clarissa! Even with social distancing You made our purchase a joyful experience. The support staff was also considerate and courteous when exp Thanks Clarissa! Even with social distancing You made our purchase a joyful experience. The support staff was also considerate and courteous when explaining the distancing requirements. More
by Rjmustard70
Employees Worked With
Clarissa, not sure of the names of phone staff and young lady who placed chairs for our use.
April 14, 2020
This is the Amazon of cars ! Great experience overall, This is the Amazon of cars ! Great experience overall, super easy. And I did it all from my couch ! Would recommend to anyone looking to buy a car. This is the Amazon of cars ! Great experience overall, super easy. And I did it all from my couch ! Would recommend to anyone looking to buy a car. Totally using Carvana for all my future vehicle shopping. More
by Steph
Employees Worked With
N/A
April 13, 2020
Easy-Peasy...Carvana! From start to finish, the purchase of my new (used) VW eGolf was super easy and stress-free. The selection of used VW eGolfs was excellent. I waited From start to finish, the purchase of my new (used) VW eGolf was super easy and stress-free. The selection of used VW eGolfs was excellent. I waited until they listed the color and low mileage I wanted and then it was mine with a click of a button....well, there were a few more steps, but it was a painless process all around. The one disappointment was that we had wanted to pick up the car from the vending machine nearest us but due to COVID-19, the vending machine was closed. But home delivery was also so pleasant. Brianna, the driver arrived exactly on time and abided by all the COVID-19 contact-less protocols. Then the car was mine! And the 7-day return policy put my mind at ease knowing if I didn't like it, I could return it. But we love our new electric "toy." What a game-changer! Thanks Carvana! More
by elinorspokes
Employees Worked With
Brianna Dykens
April 12, 2020
Seriously the BEST car buying experience I have ever had. No high pressure salesmen, no back and forth negotiating. Very customer oriented and so easy!! No high pressure salesmen, no back and forth negotiating. Very customer oriented and so easy!! More
by bvega
Employees Worked With
I wish I could remember! They were all great
April 12, 2020
I had a great buying experience, 100 % recommended. The delivery was on time and very easy. Thank you Carvana. If you ever on the market for a used car. Think about Carvana delivery was on time and very easy. Thank you Carvana. If you ever on the market for a used car. Think about Carvana More
by Used sale
Employees Worked With
Cecilia, josh
April 12, 2020
Excellent Service In a Horrible Time Carvana has been very helpful and professional since day one when I contacted them. Even through this horrible time we are all going through Carvana h Carvana has been very helpful and professional since day one when I contacted them. Even through this horrible time we are all going through Carvana has remained positive and very easy to work with. They made the process of a car loan and delivery of my car flawless. Everyone I spoke with was professional and understanding as well as patient and knowledgeable. I highly recommend them and will only purchase from carvana in the future. 100 thumbs up, Great job! More
by emilinc
Employees Worked With
many people at carvana helped me out
April 12, 2020
Great process, painless and smooth. Picked a great car in perfect condition with very low miles. Certainly less painful than hanging out in car dealership showrooms. perfect condition with very low miles. Certainly less painful than hanging out in car dealership showrooms. More
by Stvvh
Employees Worked With
Corbin
