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Carvana
Tempe, AZ
10,161 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,161 Reviews of Carvana
April 08, 2020
It was a very easy way to purchase a vehicle and I am very very happy😀 i’m glad I listened to a coworker about buying through a Carvana. very very happy😀 i’m glad I listened to a coworker about buying through a Carvana. More
by bacmaidn
Employees Worked With
All the employees I had contact with were fabulous I wish I would’ve written down their names
April 08, 2020
Easy to work with, but car had some issues I'm writing this with the knowledge that Covid-19 has likely put a strain on Carvana's resources, as it has for just about every business in America. I'm writing this with the knowledge that Covid-19 has likely put a strain on Carvana's resources, as it has for just about every business in America. Carvana's customer service and communication were great, and my 2018 Buick Encore arrived as advertised on the outside. It was also delivered to my house right on time. But there have been a few issues with the vehicle itself. There are some non-safety repairs that I've already had to visit a local Buick dealership to fix. The interior of the vehicle wasn't as clean as I expect a car I buy from a dealership to be. There were several stickers on the front windshield that weren't removed, which obviously indicated that this vehicle was previously used as a rental car. And the battery inside the keyless remote is already about to die. Overall, this seemed a bit like a rush job by what I'm guessing was a skeleton crew. I absolutely love the car itself, and I got it for a price that I wouldn't be able to get anywhere else. But I'm a little disappointed in the follow-through. I went through Carvana because so many friends had positive experiences. I wish mine was as positive. I probably will not use Carvana for my next vehicle purchase. More
by arizonabay20
Employees Worked With
Joslyn (over the phone), Don't remember the gentleman's name who delivered the vehicle. Joslyn was terrific.
April 08, 2020
It really is as easy as you would expect My experience in buying cars at a dealership was that you had to go through a good two hours of paperwork, much of which seemed unnecessary, in additi My experience in buying cars at a dealership was that you had to go through a good two hours of paperwork, much of which seemed unnecessary, in addition to the first-person pitch for extra services and add-ons. I had hopes that Carvana would be different, and it was! Of course paperwork has to be involved, but it was efficient. The car delivery was on schedule, and Fernanda did an efficient job and was friendly throughout. I think I got a great car and never felt pressured, or that someone was wasting my time. More
by Glenn
Employees Worked With
Fernanda Alcantara
April 08, 2020
The Carvana experience was much smoother than I had imagined. I know what car I wanted, which is key when car shopping online :-) , and was able to find the model, color, and trim level I wanted at a g imagined. I know what car I wanted, which is key when car shopping online :-) , and was able to find the model, color, and trim level I wanted at a great price. Once I found the car, 10 minutes later it was scheduled for delivery! Advocates that follow with you are great and very helpful. Car arrived right on schedule and was exactly as described on the site. More
by ericb
Employees Worked With
N/A
April 07, 2020
Exactly as advertised! Customer Advocate was professional, knowledgeable, friendly and a testimony to your organization. Car was detailed perfectly. Service was quick and painless. Thanks for ev professional, knowledgeable, friendly and a testimony to your organization. Car was detailed perfectly. Service was quick and painless. Thanks for everything. More
by She and me
Employees Worked With
Can’t remember her name
April 07, 2020
From the paperwork to the delivery this was the easiest way I have ever bought a car. I might even say it was the best! I got the car that I wanted at a fair price. I had no issues setting up the purchase way I have ever bought a car. I might even say it was the best! I got the car that I wanted at a fair price. I had no issues setting up the purchase online. Everyone at Carvana was helpful and friendly. Delivery was smooth and the car was detailed nicely and in better shape than I had anticipated. Because of the huge inventory, I was able to find a car with the options I wanted combined with really low mileage. And the price was more than reasonable. I am a happy customer and I have already recommended the Carvana buying experience to others. More
by Mark M.
Employees Worked With
Cory (delivery driver from St. Louis.)
April 07, 2020
Carvana is the ultimate game changer. It was so easy every step of the way! They make the process of buying a car stress free! You will not be disappointed! every step of the way! They make the process of buying a car stress free! You will not be disappointed! More
by Vdanielle
Employees Worked With
Kendra
April 07, 2020
Good experience My 2019 Fiat 124 Abarth arrived at the stated time. It was in perfect condition. The delivery driver was friendly and courteous. This was a no touch d My 2019 Fiat 124 Abarth arrived at the stated time. It was in perfect condition. The delivery driver was friendly and courteous. This was a no touch delivery and was handled well. I am very happy with the car and the process. More
by olesar
Employees Worked With
N/A
April 07, 2020
Honestly the best car buying experience I’ve had. The first vehicle I got just didn’t work out but Carvana was great about getting me swapped into a car I like even more. I even got to take advantage of first vehicle I got just didn’t work out but Carvana was great about getting me swapped into a car I like even more. I even got to take advantage of the 100 day warranty on day 7 and get nearly $500 in expense covered 100%. A+ will shop here again More
by Josh
Employees Worked With
N/A
April 07, 2020
This has been thr best car buying experience ever! Carvana is absolutely amazing and they live up to the expectations they set. The delivery of my car was flawless thanks to driver Ryan who stayed in Carvana is absolutely amazing and they live up to the expectations they set. The delivery of my car was flawless thanks to driver Ryan who stayed in communication the whole day and was right on time! I love my new car! I will definitely do all my future car shopping at Carvana and reccomend to my family and friends. Thank you Carvana! More
by mistiesilveira4798
Employees Worked With
Ryan my cars driver
