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Carvana
Tempe, AZ
10,161 Reviews
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10,161 Reviews of Carvana
March 22, 2020
What an amazing selling experience.. Jan was my contact person throughout the whole process.. .. I was treated very well..and it could not have been a smoother transition.. Thank You Jan... Thank You CARVA person throughout the whole process.. .. I was treated very well..and it could not have been a smoother transition.. Thank You Jan... Thank You CARVANA... More
by Heather
Employees Worked With
Jan
March 21, 2020
easy - peasy Can't recommend enough Carvana. I was in need of a new, reliable vehicle stat and was able to purchase my dream car at 11 p.m on a Thursday night. The Can't recommend enough Carvana. I was in need of a new, reliable vehicle stat and was able to purchase my dream car at 11 p.m on a Thursday night. The process from beginning to end was nothing short of excellent. Beats going into a dealership and having to spend all day. More
by mhernandez390
Employees Worked With
Anthony
March 21, 2020
Amazing! Seriously I will buy every car from Carvana! Such an easy and quick process. I signed my paperwork and submitted all documents at 5am by 5pm I was good to go to pick up my car the next day. Grea Such an easy and quick process. I signed my paperwork and submitted all documents at 5am by 5pm I was good to go to pick up my car the next day. Great customer service from every employee! More
by nickersona22
Employees Worked With
Ashley
March 21, 2020
Follow up to my previous review. Got all paper work sent and that was great. Good job carvana. BUT now there is a mechanical issue. Carvana said this vehicle had not been in a wreck or had substantial work and that was great. Good job carvana. BUT now there is a mechanical issue. Carvana said this vehicle had not been in a wreck or had substantial work done. Who would think it a 2012 with only 20k miles. RIGHT? It is a great little van, my wife loves it. So at highway speed there was a shimmy, no big deal maybe a tire balance or something along those lines. I call carvana warranty company, they set me up with a shop 40 miles away. Strange, no one else works on their vehicles. So the repair facility drives my van and put it up on a lift, low and behold inside tire wear, and two 8 inch tears along the inside seam. Looking at the tire belt. Horrible safety issue. According to carvana inspection they were fine....NO THEY ARE NOT! So, it needs new tires, struts, and alignment. Warranty company authorized that work, BUT the rear tires are not in too bad shape, but all tires need to match. The warranty company refuses to either match the front tires to the existing rear brands, or replace all 4 tires, and just to top it off, the warranty company says and I quote, "we will only replace the front tires and only with the least expensive as possible." So Carvana lied about the true condition of the car as their safety inspection says the tires passed, and now they will not match or replace all 4 tires. And the warranty company told the repair facility there was, "A lot of frontend work had been done". So very, very unhappy now with Cavana. More
by markshawnee44
Employees Worked With
Warranty guy, carvana cust. Svc
March 21, 2020
Love! Love! Love! This is the 2nd time I’ve bought through Carvana. Still love the 1st car (which is a Lexus) but love driving a Jeep Grand Cherokee again. Great buying experience from beginning to en through Carvana. Still love the 1st car (which is a Lexus) but love driving a Jeep Grand Cherokee again. Great buying experience from beginning to end! More
by Swilson
Employees Worked With
Elizabeth
March 21, 2020
Absolutely the best buying experience I’ve ever had. Everyone was fantastic! Definitely recommend carvana. My car is perfect! Delivery was on time and great! Financing was quick and easy. Was able to fo Everyone was fantastic! Definitely recommend carvana. My car is perfect! Delivery was on time and great! Financing was quick and easy. Was able to follow the whole progress on the app and was sent texts and emails along the way! More
by Sherrilynn1212
Employees Worked With
Not sure
March 21, 2020
Great Experience and Easy Process I was in the market for a BMW and spent a significant amount of time searching online and at different dealerships, unable to find one that fell withi I was in the market for a BMW and spent a significant amount of time searching online and at different dealerships, unable to find one that fell within budget. A friend of mind recommended Carvana and shared her experience with me. She said it was so simple and straightforward. I was a little nervous about doing everything online and questioned if it was really that simple. When I found my 2017 330i BMW with 17K miles I had to give it a try. The process was indeed simple and straightforward. I picked my car, loaded my trade and personal information, contacted my bank for the loan, and set up insurance. After that I confirmed a delivery date and received the car. Carvana communicated with me throughout the whole process and answered all questions and concerns. They dropped my car off at my doorstep and loaded my trade within 30 minutes. I still can’t believe how easy it was. Would definitely used them again and recommend them to anyone who is looking to purchase a vehicle without the stress and hassle of going into a dealership. More
by dj0hns0n@hotmail.com
Employees Worked With
All employees offered excellent customer service. Dealt with several.
March 21, 2020
First, I'd like to say that I'm happy with the car and for the most part I'm happy with Carvana. They made the purchase easy and my phone and delivery agents answered all of my questions. Two things rubbe for the most part I'm happy with Carvana. They made the purchase easy and my phone and delivery agents answered all of my questions. Two things rubbed me the wrong way, the exterior should have been clean before delivery and I didn't receive a day 6 callback to see if I wanted to keep the vehicle as promised. My experience with Carvana was mostly pleasant, but they missed the mark in some of the details. More
by kelvintmilner
Employees Worked With
Shannon
March 21, 2020
This was an amazing experience from beginning to end. I would refer this to everyone. It was very hassle free. This may be how I buy cars from now on. would refer this to everyone. It was very hassle free. This may be how I buy cars from now on. More
by Njordan317
Employees Worked With
Shantel
March 21, 2020
Buying the car was easy, Tristan the rep was great. But the car itself was delivered in poor condition and cost me $400 for a detailer to restore it. In addition, the car was delivered with mismatched tire the car itself was delivered in poor condition and cost me $400 for a detailer to restore it. In addition, the car was delivered with mismatched tires, that do not meet OEM performance specs of the car. More
by Faisal
Employees Worked With
Tristan
