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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
March 17, 2020
I truly loved my experience with Carvana. I did have a slight snag in my process where my delivery was delayed, and caused some frustration as I wasn’t getting clear communication from Carvana on what was slight snag in my process where my delivery was delayed, and caused some frustration as I wasn’t getting clear communication from Carvana on what was going on. I did call their customer service line and my issue was resolved within minutes. The customer service representative was amazing, and so patient with me. I was a little angry and she was so calm and helpful. I began getting my notifications and my car was delivered on time. The delivery was another smooth process, the Carvana rep and driver were courteous and professional. The car was exactly what I’ve expected and I am so happy with it. I LOVE it. With all that being said, despite my small hiccup, I highly recommend Carvana, and will be using them again when I’m ready for another one! More
by Steph
Employees Worked With
Unknown
March 17, 2020
With my most recent purchase I had an issue with my car selection. The car that my husband and I picked was listed in the online description and on the signed contract as a RED car with BLACK inter and alt selection. The car that my husband and I picked was listed in the online description and on the signed contract as a RED car with BLACK inter and although the photos online reflected a white unit, we were under the impression that the photo was there as an example of what the car would be look like, and not vehcile the itself given that the description stated something differently (as well as the official contract). Upon delivery I was disappointed to see a white car with beige interior as that had a heavy influence on why we selected that particular vehicle. We sent the car back and of course we could not find another car online with the same mileage and color scheme that we were expecting. Also, we were told the price would be more than what we were quoted because essentially it's "not the same vehicle" although it was verified that both the online description and contract was incorrect and contained errors. I have dealt with Caravana in the past and usually they have excellent customer service, but I am disappointed at how things went this time around. I ended up keeping the White Buick. It is a great car, but not what I was expecting to purchase. I don't feel the issue was adequately resolved in the best interests of a paying customer. It felt more like a "take it or leave it" situation at no fault of my own. More
by davidsjc_06
Employees Worked With
Peter
March 17, 2020
Simple, Professional, Easy, And A Great Experience!!!! Wouldn’t have thought it would be so easy to buy a car!!! Will do business again in the future. Wouldn’t have thought it would be so easy to buy a car!!! Will do business again in the future. More
by Charlesgspak
Employees Worked With
The Carvana Team
March 17, 2020
I’ve purchased several cars over the years, this by far was the best experience I have ever had. Amazing customer service, upfront financing, and I absolutely love my new car!! was the best experience I have ever had. Amazing customer service, upfront financing, and I absolutely love my new car!! More
by patsfan1282
Employees Worked With
Unknown
March 17, 2020
Andrew was wonderful. He reached out, walked me through the process in a super transparent and thoughtful manner, made a a fair offer (no low-ball, no games), and then followed up to make sure everything w the process in a super transparent and thoughtful manner, made a a fair offer (no low-ball, no games), and then followed up to make sure everything went smoothly. Best car purchase/sale experience I've ever had. Highly recommended More
by Felipe
Employees Worked With
Andrew
March 17, 2020
Best car buying experience!! Smooth, fast and super easy. From shopping online until I find the price point on a car that I was interested to securing the loan at a favorable interest rate to picking up the From shopping online until I find the price point on a car that I was interested to securing the loan at a favorable interest rate to picking up the car, PAINLESS!! No haggling, no salesman trying to nickel and dime you and no one pushing their own agenda for commission. I will never step on a car lot again. More
by csldvr65
Employees Worked With
Can’t remember.
March 17, 2020
Buying my car through Carvana was a pleasant experience. We are happy with our purchase and the process was easy. Great customer service and friendly employees! We are happy with our purchase and the process was easy. Great customer service and friendly employees! More
by marty25
Employees Worked With
Unknown
March 17, 2020
Carvana offered me a fair market price for my 2017 Camaro. I was pleasantly surprised with the easy no hassle process when they came to pick up the car. Camaro. I was pleasantly surprised with the easy no hassle process when they came to pick up the car. More
by Tano
Employees Worked With
Andrew
March 17, 2020
They have a tremendous selection of cars and the pricing is fair. Getting approved was fairly simple and straightforward. The reason I am giving 3 stars is due to a delay in delivery. Delivery was schedu is fair. Getting approved was fairly simple and straightforward. The reason I am giving 3 stars is due to a delay in delivery. Delivery was scheduled for Wednesday afternoon. I received a call the day before and was told that it was being delayed until the following Monday. I understand a day or maybe two, but five days to me is unacceptable. I was told that the car didn't make it on the truck which to me is also unacceptable. The car was 4-5 hours away, so I'm not sure how that caused a five day delay. The guy who delivered the car was thorough and pleasant. (I think his name was Derek.) More
by Todd
Employees Worked With
Derek
March 17, 2020
I worked with Myzsa to sell our Beetle and it was an amazingly smooth and easy process. I willl use Carvana again when we sell our next vehicle for sure. amazingly smooth and easy process. I willl use Carvana again when we sell our next vehicle for sure. More
by BeepBoop
Employees Worked With
Myzsa
