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Carvana
Tempe, AZ
10,170 Reviews
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10,170 Reviews of Carvana
October 29, 2022
I can't recommend this company at all, given my experience with them this week. The free shipping, or shipping at all, was a blatant lie in my case. Working 7 days a week, that was the major sel experience with them this week. The free shipping, or shipping at all, was a blatant lie in my case. Working 7 days a week, that was the major selling point. I had two agents tell me free delivery and as soon as I got a loan from my bank I was informed that delivery only applies to people who finance through the website. I wasn't going to be able to have my car delivered at all. Very frustrating, but not a deal breaker. Maybe I missed some fine print and for some reason the agents didn't tell me. I had everything they requested done promptly, put insurance on the car almost a week before it was supposed to be available for pick up, loan approved, conference call with carvana and my bank to verify funds available. Had a pick up date set so I used my only vacation day for that day. Walking out of the bank with cashier's check in hand, I look at my phone and see I now have a deadline for new documents to be submitted that's 10 minutes away. I immediately call them and it took 25 minutes to get through to someone, that put me past the deadline, so I lost my pick up date. Just like that. The only vacation day I had available was just wasted. I spent 4 hours back and forth with them on the phone(while at work, trying to salvage my pick up date/only vacation day), being told a supervisor would call me in 5 minutes and half hour later no call, wait on hold another half hour and get disconnected from the agent, try the chat option and multiple agents read my situation and simply exited the chat room. Finally I talk to a supervisor and all this person has to offer me for my week of wasted time and frustration, is that he's sorry and can under no circumstances have the vehicle delivered to me. Even if I pay for it. (I'm out of vacation days and work 7 days a week, it would be weeks before I'm able to pick it up that far away). I had no choice but to cancel the order. Now I have to cancel the loan from my bank, cancel the insurance policy, and start all over on my vehicle hunt with a company that will actually deliver the vehicle as advertised. Roll the dice with them if you want, but what a horrible experience I had. I recommend literally any other company. Whatever I buy, it most definitely will not be from them. (will be copy/pasting this on other review sites) More
by raylowe2006
Employees Worked With
Aspen, Kevin, at least 5 others over this week
October 28, 2022
Everything Carvana said was given when I purchased my vehicle. I know purchasing a vehicle online is a risk, I love my vehicle even though it has been at shop since 3rd day I had it. vehicle. I know purchasing a vehicle online is a risk, I love my vehicle even though it has been at shop since 3rd day I had it. More
by Mikuleous
Employees Worked With
Do not remember
October 28, 2022
Worst buying experience ever! I will not use them again. The vehicle had 10,000 more miles than advertised. I spoke to one individual and they offered a solution I clled back that I will not use them again. The vehicle had 10,000 more miles than advertised. I spoke to one individual and they offered a solution I clled back that day to accept and they retracted the resolution. More
by todd
Employees Worked With
Don't Know
October 28, 2022
Carvana is the WORST experience that I have EVER had purchasing a vehicle, and I go through vehicles every 3-5 years. My delivery of delayed twice. The second time I had to contact them, 30 minutes be purchasing a vehicle, and I go through vehicles every 3-5 years. My delivery of delayed twice. The second time I had to contact them, 30 minutes before the scheduled delivery time, to find out it was rescheduled. I was absolutely sold a vehicle that was never gone through even though it was a "Market Place" vehicle. I had the car one day and it had starting problems. I had to buy a battery because of a dead cell. I had the car for less than two weeks and found out the rear breaks were metal to metal. I am on the road for my job and could have been hurt, or worse, killed. Luckily that was under warranty. I also have had to have the serpentine belt replaced. Good QC job Carvana. Word of mouth is very effective and the words I have for Carvana are nothing but bad. That is what all of the people I come in contact with hear. More
by Upset
Employees Worked With
I do not know names
October 27, 2022
carvanna took buying a car to a whole new level. I have to admit I was optimistic at first I thought who in their right mind is going to deliver you a car. I begin the process looking at the car I have to admit I was optimistic at first I thought who in their right mind is going to deliver you a car. I begin the process looking at the cars online, which was so convenient found what I was looking for. It was perfect. I was approved for the loan. I still couldn’t believe it. I signed the contracts online. The car was delivered. I’m telling you. This is the way to go. No hassles at the dealership. No hidden fees no long wait time was extremely easy and when the car was delivered, I was a firm believer Carvanna the way to buy a car thank you i’m so happy for my new car More
by april.posada
Employees Worked With
Brendan
October 27, 2022
It's great to have a car delivered! The cost is higher than with other dealerships but not as many dealer fees so it might be comparable. Car good so far not too many issuesthey seem to The cost is higher than with other dealerships but not as many dealer fees so it might be comparable. Car good so far not too many issuesthey seem to do a fairly good job on inspections. Car clean on arrival. Just a few small things... also no warranty service center in close distance. More
by Pinefind
Employees Worked With
Bailey
October 27, 2022
Honestly the easiest, fastest, and most painless way I've ever purchased a vehicle. This is how it should be!! Not spending 6+ hours at a dealership, and being sold add-ons you don't need! Do yourself a favo ever purchased a vehicle. This is how it should be!! Not spending 6+ hours at a dealership, and being sold add-ons you don't need! Do yourself a favor, go with Carvana. More
by Amy T
Employees Worked With
Johnny Salas
October 27, 2022
I was so excited to pick up my car (2nd driver) from Carvana and experience the whole thing. I arrived at the dealership, got the Mini Cooper I had ordered and it was seamless. I drove around for a few Carvana and experience the whole thing. I arrived at the dealership, got the Mini Cooper I had ordered and it was seamless. I drove around for a few hours and stopped for some errands. When I got back in the car I used the alternate key fob given and it rendered my car un-startable. I called and had to get it towed to the dealership to have it looked at….4 hours after picking it up. I then had to called Silver rock (their company that deals with repair claims) and ask them how to obtain a rental car and they verified they reimburse after the fact for $40/day and any other costs like Lyft or Uber costs. My car was at Mini Cooper and they contacted Silver rock to start the process of getting this key fob issue fixed. As the dealership looked and did full diagnostics, not only was the key fob an aftermarket fob that did a full reset of the starting system, but they also found about $5000 worth of mechanical issues wrong with the car and advised me that there was NO WAY the “150 point maintenance check” that Carvana claims to do would not have seen these things. So…… they sold me a car knowing it had mechanical issues, which is so disheartening. I then submitted my reimbursement claim for the car rental and Lyft rides I had to pay for ($175) and checked status today only to find out that “they don’t have any record of a claim” and I don’t get my money back. I returned the car within the 7 day window, got my deposit back, and have walked away disgusted and disheartened by the entire thing. Such a disappointing experience that I thought would be so great. More
by April A
Employees Worked With
All employees on phone and chat
