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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

March 09, 2020

I’m really enjoying my car. I’ve been asking by many people did I really get this vehicle from Carvana. I my have started something for Carvana in the Waldo-Magnolia,Arkansas area. Thanks to all the Adv More

by Edna Collins
Recommend Dealer
Yes
Employees Worked With
Anderson and many more
March 09, 2020

Hassle Free it was not. First you had advertised a car I was interested in with a moon roof and tow pkg. It had neither one. I then picked a different car same model. Thought we were all set again. This More

by Not so much 🙄
Recommend Dealer
No
Employees Worked With
Tons
Mar 12, 2020 -

Carvana responded

Thank you for taking the time to provide your feedback. At Carvana, we strive to provide an interactive and seamless car-buying experience and we sincerely apologize that was not the case for you. Every vehicle on our website comes with a 360-degree tour allowing our customers to see key-features on the vehicle. So it is disheartening to hear that your purchase was not up to our expectations. We understand that delivery delays can be frustrating and our logistics team works tirelessly to deliver your vehicle in a timely manner. We would love to address your concerns to reach an amicable solution, however, we were unable to locate your account. Please give our friendly Customer Advocates a call at (800) 333-4554 to hopefully regain your trust.

Mar 12, 2020 -

Not so much 🙄 responded

Don’t worry about it. I’m sure you weren’t able to locate my account.

March 09, 2020

Alison went above and beyond to help us sell our car. She was very attentive and answered all the questions we had! She gave us the confidence we needed to try something new! More

by Ashlie.k.wolf
Recommend Dealer
Yes
Employees Worked With
Alison
March 08, 2020

Very easy process and friendly people. Both the buyer and pickup person were easy to deal with bd made the process easy and simple to work through. More

by Bill
Recommend Dealer
Yes
Employees Worked With
Cain
March 08, 2020

Great Experience Loved how it was done 100% online. It was much better then the dealerships I went to and should have went here first! The people I worked with were ve More

by afournier1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure names
March 08, 2020

This was the smoothest car buying experience I have ever had. The staff was amazing and the car is awesome so far!!! Carvana addressed all of my concerns and the entire transaction took less than an hour. More

by wckrieger
Recommend Dealer
Yes
Employees Worked With
Chris
March 08, 2020

Beautiful Car My Mercedes was a great value and in great shape. Did not have a backup camera ....disappointing. Having to install one....Premium pkg was Q01 ....not More

by Jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cortnei was outstanding, bubbly and positive....a joy to work with....do not lose her
March 08, 2020

The best thing ever. Shop from the comforts of your home . With friendly and professional people, I highly recommend Carvana for a vehicle . I love my car . More

by Sheilar
Recommend Dealer
Yes
Employees Worked With
Vanessa
March 08, 2020

Carvana made a very fair offer for my car and the transaction was very smooth. They even came to my house to pick up my car. Highly recommend. More

by Happy car owner
Recommend Dealer
Yes
Employees Worked With
Trish
March 08, 2020

Incredible Experience. Melissa: set up car being bought. Jason: picked up car and provided check. Both awesome. Will never do private sale or trade again. More

by CJRosenbaum
Recommend Dealer
Yes
Employees Worked With
Melissa and Jason.
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