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Carvana
Tempe, AZ
10,128 Reviews
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10,128 Reviews of Carvana
February 18, 2020
KBB value I just checked last week and this shows about $2000 less than what the details show on the KBB website itself. Very low offer compared to what the vehicle value states. $2000 less than what the details show on the KBB website itself. Very low offer compared to what the vehicle value states. More
by admin
Employees Worked With
Carvana Charlotte
February 17, 2020
COMPLETE SATISFACTION! Your concept, to a 77 year old, was a hesitation, but you made it so easy, and I love the car, and “hats off” to the deliverers. They were very very Your concept, to a 77 year old, was a hesitation, but you made it so easy, and I love the car, and “hats off” to the deliverers. They were very very nice. You need to be commended on the whole process. We will certainly recommend you and use you again. More
by Judy
Employees Worked With
Justin
February 17, 2020
Absolutely great experience from beginning to end, and I love my vehicle. I’m encouraging everyone I know to shop Carvana. Best trade value, great prices. super service love my vehicle. I’m encouraging everyone I know to shop Carvana. Best trade value, great prices. super service More
by JonH
Employees Worked With
Ivan
February 17, 2020
Never received registration. Poor customer service. Selected and received first car without issue than the problems began. During 7 day return period we decided to swap the vehicle for another with navi Selected and received first car without issue than the problems began. During 7 day return period we decided to swap the vehicle for another with navigation. The return process took less than 30 minutes and they arrived with the second vehicle within the delivery guidelines. However, the second vehicle had a number of issues that were not stated on their website (Grinding brakes, scratches, broken tailgate latches) so we refused the vehicle. 2nd replacement vehicle arrived late again with more damage (Scratches) than was stated but finally on the third try we received a vehicle we felt comfortable with. Now after 30+ days still no registration and nothing but lame excuses from Carvana. Avoid!!!! More
by theCMJ
Employees Worked With
Online
February 17, 2020
Not seamless, but still much better than other dealers Overall good, but there were a few issues. Would use again, hopefully they continue to improve. The reservation process and "coming soon" process Overall good, but there were a few issues. Would use again, hopefully they continue to improve. The reservation process and "coming soon" process has some glitches. The estimates for when pictures will be available aren't updated and aren't accurate. If you had reserved a car and then later try to reserve another, it doesn't work. During purchase, their online 'funds verification' just kept trying and trying and never worked. Eventually had to get a cashier's check. The delivery process thankfully was smooth and they arrived on time and the car itself turned out to be even a little better than described online. More
by kdm
Employees Worked With
don't know
February 17, 2020
I listed my car for sale on Craigslist and Cain from Carvana contacted me. He offered a fair price so I decided to sell it to them. The process was extremely easy, and the agent who came to pick up the Carvana contacted me. He offered a fair price so I decided to sell it to them. The process was extremely easy, and the agent who came to pick up the vehicle was professional and on time. No guess work or worry like the usual Craigslist transaction More
by Blacktank81
Employees Worked With
Cain
February 17, 2020
I loved the process of buying through Carvana. However there were multiple delays with delivery. It was mostly due to weather but it was something I was counting on so I didn’t have a car for me and my ki there were multiple delays with delivery. It was mostly due to weather but it was something I was counting on so I didn’t have a car for me and my kids for 4 days and all I was offered in exchange was $50. Also when it arrived it was not very well cleaned. I will have to take it for a detail. Other than that I feel my purchase with Carvana was a great experience. It’s so convenient that they take care or registration and title and taxes so you don’t have to worry about anything! All the workers were kind. I would buy from them again despite these disappointments. Just wish these hadn’t happened. More
by Cwatson
Employees Worked With
I don’t remember any of the names
February 16, 2020
Getting approved through Carvana is good if you have challenging credit. Delivery was pushed back 2 days... Which was nerve racking but bearable. However, I did get a maintenance check 3 days after purc challenging credit. Delivery was pushed back 2 days... Which was nerve racking but bearable. However, I did get a maintenance check 3 days after purchase... At a dealership and uncovered 2 issues with the car... Because it was uncovered during the 7 days.... Carvana took care of it. I paid nothing out of pocket. I'd recommend carvana but I'd also recommend a independent diagnostics at a reputable dealership within the 7 day warranty. More
by Hilleryc
Employees Worked With
Shanti
