
Carvana
Tempe, AZ
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10,132 Reviews of Carvana
A great car purchasing experience. I had mulled over the decision to purchase a car for a while and finally settled on Carvana over Carmax for example. Honestly, Carvana does a superb j I had mulled over the decision to purchase a car for a while and finally settled on Carvana over Carmax for example. Honestly, Carvana does a superb job of making the online purchasing experience very smooth. I liked the easy access to information about each vehicle. The availability of pictures and descriptions also helped in narrowing down my decision. Once I had picked a vehicle, it was a matter of securing financing and completing paperwork. Carvana offers its own financing options with rates that seem comparable to everyone else, as well as the option to use outside financing. Completing the paperwork too was fairly straightforward with explanations and clarifications offered at each step of the way. And that was it. I chose the option to pick up the vehicle. In hindsight, I should have selected the option for vehicle delivery. In my bid to save a few hundred dollars, I ended up spending a bit more to go and pick up the car, but that is a function of the fact that I live far away from the nearest Carvana vending machine. By the way, while the vending machine does seem a bit gimmicky in my opinion, it does hit all the right buttons. You are made to feel special, everything from dropping the ceremonial coin into the slot, to seeing your car descend from its lofty spot, to be placed literally at your feet is an experience. And that has been it so far. I know the recommended thing is to have your car be checked out by a mechanic before you purchase it, but Caravana appears to have a sheen of trustworthiness. Also, they offer the opportunity to return the vehicle within a week of first taking receipt of it, so you have that opportunity to have it checked out. Overall, it was a great car purchasing experience and I will certainly do it again if given the opportunity. More
This beats the long hours at a dealership for most of the paper work is done online and by the time one arrives at the Carvana vending machine the vehicle is already waiting to be driven off. paper work is done online and by the time one arrives at the Carvana vending machine the vehicle is already waiting to be driven off. More
!!!BUYER BEWARE!!!⭐️ ⭐️ Better Business Bureau !!!BUYER BEWARE!!! ⭐️ ⭐️ Better Business Bureau Rating Current supervisors and sales/call center staff promised not to charge me a fee I am not !!!BUYER BEWARE!!! ⭐️ ⭐️ Better Business Bureau Rating Current supervisors and sales/call center staff promised not to charge me a fee I am not liable for in the state of Ca, as I am a 100% permanently disabled Veteran, but they did anyways. They frauded me out of $430 in registration fees!!! 🖕🏻🖕🏻🖕🏻🖕🏻#Carvana Even have email from supervisor saying I WILL get fees back. Then I wait the suggested 6 weeks and nothing... so I called back and they said “we can’t return fees we charged you that we saiid we wouldn’t.” After hours of fighting, I hang up and call a few days later. “Yes sir I see the notes and you are getting your money!” So i have them email me that and carry on. Then call again concerning a referral code and happened to check refund status, and “I’m sorry sir, we can’t refund you money we were never supposed to charge you!” What a #fraud! Leagal action may be my only option. Reason I haven’t taken it yet is due to having to loSe MORE money taking time off work, just to file, go to court, slap someone. Ugh. Also have a close friend who purchased a car and went over 7 day return policy waiting on registration. Finally, carvana said they couldn’t register in his state but won’t take car back. SERIOUSLY!?!?!? More
Will was great! The whole process was super simple and carvana barely even did an inspection on the vehicle. If they're anywhere close to your asking price it seems like a good deal! carvana barely even did an inspection on the vehicle. If they're anywhere close to your asking price it seems like a good deal! More
Carvana was great. I was looking for a very specific model car with certain options. After a month of searching dealers and personal ads I found it in Carvana. The staff at Carvana we’re very helpful an model car with certain options. After a month of searching dealers and personal ads I found it in Carvana. The staff at Carvana we’re very helpful and the process was very simple. The car came the next day. There was a small scratch in the rear bumper that wasn’t in the photo but Carvana took pictures and I’m in the process of getting it repaired. I also traded in a vehicle. They picked it up when they dropped off my new car. I have no complaints. More
Did not have a great experience at all. Car was delayed several times during delivery, just to have multiple mechanical problems. Not happy at all. several times during delivery, just to have multiple mechanical problems. Not happy at all. More
No hassles,Stress Free.happy with my choice. First time use online to buy a car,save a lot time and no hassles from sales person, stress free, Entire process was easy and on schedule. Since the c First time use online to buy a car,save a lot time and no hassles from sales person, stress free, Entire process was easy and on schedule. Since the car still under warranty, hope everything go well. More
The Absolute BEST... Now where do I start.... CARVANA was the best car buying experience I’ve ever had. The website was easy to use and I found a variety of vehicles to c Now where do I start.... CARVANA was the best car buying experience I’ve ever had. The website was easy to use and I found a variety of vehicles to choose from but what was the best thing of all I found the car that I was looking for right in front of me.......so with me sending a little bit of information to CARVANA to decide if I needed money down then “BAM” within 5 minutes CARVANA gave me everything I needed to get my summer convertible...... Now I can go on and on about the friendly customer service and mind you I was a pain on the phone cause I just couldn’t believe how easy the process was from the time I said yes to purchase online to myself seeing that CARVANA flatbed truck pulling up to my house..... I can talk all day about my personal experience but I’d advise anyone looking for a car to please check out what CARVANA has to offer...... I don’t think you’ll be disappointed More
Best car purchase process ever!! I would highly recommend anyone to use Carvana. It was simple and efficient and the customer service was outstanding!! Thanks so much for making my car purchase a pleasurable anyone to use Carvana. It was simple and efficient and the customer service was outstanding!! Thanks so much for making my car purchase a pleasurable experience!! More
Carvana is the best buying experience ever I was referred to Carvana through USAA with which I have a 52-year relationship providing my property and casualty insurance needs. Carvana has excel I was referred to Carvana through USAA with which I have a 52-year relationship providing my property and casualty insurance needs. Carvana has excellent customer service and provides real professionalism in buying a pre-owned car/SUV. I am particularly pleased with Maria Castro who located the exact car in 45 seconds and completed the sale in about 5 minutes. The rest of the process was seamless from delivery to followup. I was in the equipment rental and sales business as well as manufacturing, buying several hundred vehicles from cars... to SUV's,,, to all sizes of trucks over an almost 50-year business career. This was the best buying experience I have had ever. More