Carvana

Another Great Carvana Experience! My wife and I bought a car in late 2018 from Carvana and had a great experience which led to us buying another vehicle from them in December of 2019. My wife and I bought a car in late 2018 from Carvana and had a great experience which led to us buying another vehicle from them in December of 2019. The process online and at the "vending machine" in Katy, TX was seamless, smooth, and everyone we dealt with has been professional and friendly. The car we recently purchased was making a noise when it went over 60MPH on the way home, and we did find that the splash guard on the undercarriage had come detached and was resulting in the noise. We took the car to our local Hyundai service drive and they worked with Carvana to have the car fixed at no cost to us. No other issues with either vehicle. If things don't change, we are likely Carvana customers for life! While some of the cars are more expensive than I'd be willing to pay for their age/mileage, you can find good deals and I'm willing to pay a little bit more than the average dealer for a great and painless experience. More

Best Car Buying Experience EVER! I cannot say enough about how easy and painless it was to buy a car through Carvana. I was able to pick out exactly what I wanted, use my bank and dr I cannot say enough about how easy and painless it was to buy a car through Carvana. I was able to pick out exactly what I wanted, use my bank and drive away in a car that is perfect for me! More

Best Car-Buying Process EVER! The only thing that could top this would be winning a supercar or having enough money to outright buy an expensive classic, something along those line The only thing that could top this would be winning a supercar or having enough money to outright buy an expensive classic, something along those lines. I was going to go to a local dealer to look at a couple of vehicles that interested me. In the meantime, I decided to check out the Carvana site to see what they were selling. After entering the necessary personal details, I was very impressed to see the initial calculation of pricing, interest rate, down payment and estimated monthly payment before I even looked at any of the cars. Then the site showed all of the cars that I could potentially buy given those parameters. Like many people, my credit is far from excellent, so I didn't expect to be able to buy a car. I found a vehicle on the Carvana site that was the same make and model as the one that I was going to check out at the local dealer. I just picked that one and went through the process needed to see if I would be approved. The only issue that I encountered was having to upload pics of my driver's license until I simply uploaded the raw pics from my phone (instead of cropping and compressing them to make the photos look nicer). Other than that, the whole process of entering one's information, selecting a warranty plan, etc. was simple, direct and painless. And we all know that dealership paperwork and processes are typically horrible. I had several phone conversations with various people throughout the entire process, from the initial customer service people to the delivery driver. One time I had an urgent question after hours (I believe that it was around 9pm Central). Each conversation was professional, personal and they all handled everything perfectly, even the time I called after hours. And the delivery driver was awesome! My car came with a full tank of gas (yay!!) and was very clean inside and out, even after being on the open carrier. And the paperwork packet did have the $50 gift card in it, plus Carvana also emailed me a $20 credit to use at their gear shop (I ordered the coffee tumbler set which is supposed to arrive today). In short, the entire experience with Carvana was simply wonderful. More

Car purchase was very easy. From the very beginning carvana has been there every step of the way. I never thought I could get s car because of credit but carvana got me approved carvana has been there every step of the way. I never thought I could get s car because of credit but carvana got me approved More

Best experience ever! From start to finish it was seamless. I got approved for a resonance rate with an affordable monthly payment. Customer service was amazing and when we got there to pick up our n seamless. I got approved for a resonance rate with an affordable monthly payment. Customer service was amazing and when we got there to pick up our new car it was even better, and more fun, than we expected! The car is very nice and it came with a full set of service records. I don’t think we will ever buy a car another way again. Extremely satisfied is an understatement! Thank you Carvana! More

Will never go to car dealership again! This was so easy and quick! No hassell! No long days at dealership getting bounced between people. A great process! Friendly staff! and quick! No hassell! No long days at dealership getting bounced between people. A great process! Friendly staff! More

I will NEVER visit a dealership again. Buying through Carvana on line truly is hassle free. You can view those cars within your budget, knowing what your monthly payment and down payment will be. I can't Carvana on line truly is hassle free. You can view those cars within your budget, knowing what your monthly payment and down payment will be. I can't express enough how stress free the entire experience is. More

Buying a car the Carvana Way was literally The Best experience ever! Can’t wait to buy the next one. The Sri ice was beyond exceptional! experience ever! Can’t wait to buy the next one. The Sri ice was beyond exceptional! More

This is my first car purchase on line and I'm very satisfied on the way it was handled by all Carvana's personnel. The financing process in less than a week, the delivery process in less than two week satisfied on the way it was handled by all Carvana's personnel. The financing process in less than a week, the delivery process in less than two weeks because I used my bank for financing. I picked up the car and I test drove it, took it home and I decided to keep it after the 7 days. The car plates arrived about for weeks after that. I' very please with everybody i talked to. I would use it again. More

Vehicle was in immaculate condition when it was delivered. Everybody that I talked to was very polite and professional. The entire process was a breeze! The only reason I didn't give 5 stars is bec delivered. Everybody that I talked to was very polite and professional. The entire process was a breeze! The only reason I didn't give 5 stars is because they temporarily lost my vehicle so my delivery was delayed by four days. They were very quick to call and let me know and setup a new appointment though. More