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Carvana

Tempe, AZ

3.3
10,136 Reviews

HQ

Tempe, AZ

85281

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10,136 Reviews of Carvana

January 03, 2020

I'll never be prey to new car dealers again. Almost every time I have gone though a new car transaction I have come out feeling played in some way or another. After buying my truck from from Car More

by G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
several and they were all professional
January 03, 2020

NEW EXPERIENCE Definite new way for me to buy a car. Experience was really good, agents were more than helpful. End product have a new used car. More

by klaka22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
terrible with names
January 03, 2020

numbers just dont add up They low ball offer on my trade, and refuse to negotiate AT ALL. either on the trade value or off the new car. i would recommend going to a local deal More

by Nick J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob
Jan 06, 2020 -

Carvana responded

Thank you for taking the time to provide us with feedback regarding your interest in selling your vehicle with Carvana. Our goal is to provide a hassle and haggle-free experience for our customers while remaining completely transparent throughout the appraisal process. The appraisals are based on the year, model, and mileage of your vehicle. We also provide our customers with a 7-day time frame to ensure our process is a good fit. Your feedback is valuable and we will continue to use it in the future to improve our processes. If you have any additional questions or concerns we encourage you to reach out to us at (800) 333-4554.

More
Jan 06, 2020 -

Nick J responded

hassle and haggle free, yes, financially terrible decision, also yes. you had the same year make and model listed for sale for $9,000 more than your offer for mine.

January 03, 2020

Alison contacted me when she saw my listing for our car for sale. Helped us tremendously. Great transaction. Quick easy way to sell a vehicle. Would definitely recommend Carvana to anyone else I know selli More

by kem72gs455
Recommend Dealer
Yes
Employees Worked With
Alison
January 03, 2020

Rescheduled Delivery I was given a delivery date of Jan 4th. I booked a nursing contract cross country, paid for an airbnb, and promised my old car to a friend who doesn't More

by heathhale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Jan 03, 2020 -

Carvana responded

We sincerely apologize for the delays and frustration we have caused you and that your Carvana experience was less than exceptional. Delivering your vehicle in a timely manner is very important to us and we know how frustrating it must have been to be delayed. Also, we understand that the majority of our customers are purchasing a vehicle because it is a necessity in their lives and we truly apologize for the inconvenience this has caused you. We understand the reasoning behind canceling your order, but we hope that we can regain your trust in us in the future. Please know you can always reach out at (800) 333-4554 if you need anything and that we appreciate your constructive feedback to make our process better.

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January 03, 2020

Buying A Car from Carvana is as easy as pie! What a wonderful experience I had buying a car from Carvana! I bought my beautiful newer car and sold my older car to Carvana while sitting in my livi More

by tracksnrhythm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
So many wonderful people!
January 03, 2020

Carvana has really made me one of the happiest women on the planet hey let them know Jessica Carr sent you so you can receive $500 off of your purchase it’s seriously the gift that keeps on giving I love m More

by @IAmFlawless4Real
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone noted on my file went above and beyond the call
January 03, 2020

I loved this car buying experience. It was like no other! The only downfall was that my car got delivered to the wrong Carvana in Chicago so they had to take it all the way back to Indiana just for it to com More

by Jake H
Recommend Dealer
Yes
Employees Worked With
Don’t remember their name but the guy at the oak brook, IL vending machine was awesome
January 03, 2020

Advertised as having Buick Intellilink. Did not have it. Damage to sunroof, windshield and dent along bottom side not noted. The team has been very helpful but I was very disappointed in the fact that the v More

by Brian
Recommend Dealer
Yes
Employees Worked With
I remember a Nicole and the delivery driver Katherine Sean was extremely helpful.
Jan 06, 2020 -

Carvana responded

We appreciate you taking the time to share your feedback with us. As a fast-growing company, Carvana is diligently looking for the areas we fall short and ways we can improve as a company. This begins by internalizing the feedback we receive and making necessary changes. It is extremely disappointing to hear of the condition that your vehicle was delivered in and for the missing feature. A 150 point inspection is conducted on every vehicle we sell to ensure it meets our high standards. Additionally, during this inspection, we check to make sure it is accurately listed on our website. We want to sincerely apologize for the issues you have experienced and the inconvenience they may have caused. Carvana would love the opportunity to look into the situation further, but we are having a difficult time locating your account in our system. Please contact us at your soonest convenience.

More
January 03, 2020

This was by far the best car buying experience of my life. Did almost everything online. Picked up the car at the vending machine, which was really fun. We spent about 15 minutes there, turning in a tra More

by michael
Recommend Dealer
Yes
Employees Worked With
Don’t recall
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