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Carvana

Tempe, AZ

3.4
10,128 Reviews

HQ

Tempe, AZ

85281

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10,128 Reviews of Carvana

January 03, 2020

Advertised as having Buick Intellilink. Did not have it. Damage to sunroof, windshield and dent along bottom side not noted. The team has been very helpful but I was very disappointed in the fact that the v More

by Brian
Recommend Dealer
Yes
Employees Worked With
I remember a Nicole and the delivery driver Katherine Sean was extremely helpful.
Jan 06, 2020 -

Carvana responded

We appreciate you taking the time to share your feedback with us. As a fast-growing company, Carvana is diligently looking for the areas we fall short and ways we can improve as a company. This begins by internalizing the feedback we receive and making necessary changes. It is extremely disappointing to hear of the condition that your vehicle was delivered in and for the missing feature. A 150 point inspection is conducted on every vehicle we sell to ensure it meets our high standards. Additionally, during this inspection, we check to make sure it is accurately listed on our website. We want to sincerely apologize for the issues you have experienced and the inconvenience they may have caused. Carvana would love the opportunity to look into the situation further, but we are having a difficult time locating your account in our system. Please contact us at your soonest convenience.

January 03, 2020

This was by far the best car buying experience of my life. Did almost everything online. Picked up the car at the vending machine, which was really fun. We spent about 15 minutes there, turning in a tra More

by michael
Recommend Dealer
Yes
Employees Worked With
Don’t recall
January 03, 2020

Best car buying experience ever! I loved getting my car from Carvana! It was effortless and amazingly fast. No more spending 5 hours at a dealer with limited inventory to be bullied i More

by Julie Lanham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cant remember name
January 03, 2020

Easiest major transaction I have ever done!!! Although my car was delayed by 4 days (due to "bad weather" from AZ to Oh), it was well worth the wait, and the process was the easiest I have ever do More

by GEBEATTY44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey
January 03, 2020

I love the car I got from here but nothing but issues from delivery, my car not running when I got it and it took a few days before they paid to have it fixed and my temporary tags are expired and still More

by Madj0112
Recommend Dealer
No
Employees Worked With
Cannot remember names
Jan 07, 2020 -

Carvana responded

Carvana strives to create a stress-free online purchase process and apologize for the frustrations endured during your experience. We understand that experiencing mechanical issues immediately after delivery can be extremely frustrating, and for that, we are truly sorry. After reviewing your account, we are happy to see that you have been working with our Customer Advocates to ensure your registration concerns are addressed. Once again, thank you for your feedback and patience throughout this process. Please do not hesitate to reach out if you have any further questions or concerns.

January 03, 2020

Much easier than going to a dealership! The process was very smooth, customer service was very responsive and answered all of my questions, I did most of the work while I was on my lunch bre More

by ericabiagetti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
January 03, 2020

Andrew was awesome - I sold the car sitting at home, got fair value for it - all hassle free. Thank you Andrew for A+ experience - will recommend you to everyone. More

by Rohit.behl
Recommend Dealer
Yes
Employees Worked With
Andrew from Carvana
January 02, 2020

Easiest, fastest way to buy the perfect car! Will definitely recommend Carvana to friends and family! I'm very happy with my purchase! Thank you ☺ More

by Gmarieval64
Recommend Dealer
Yes
Employees Worked With
I don't remember
January 02, 2020

This is the second car we have bought with Carvana and both were excellent experiences. I always hated buying cars and going to dealerships, even the “hassle free” ones take hours. It was super easy and More

by drjboo
Recommend Dealer
Yes
Employees Worked With
Ray
January 02, 2020

Easy way to buy a car I was kind of skeptical but found the process and end result was great. I’m an Amazon type shopper. So buying a car online seemed like a great thing t More

by P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dont recall
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