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Carvana
Tempe, AZ
10,132 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,132 Reviews of Carvana
December 31, 2019
Carvana made it easy to purchase my car. I can imagine this can be said about many car buying facilities. But everything was done completely online. Fortunately and unfortunately this is the world we live this can be said about many car buying facilities. But everything was done completely online. Fortunately and unfortunately this is the world we live in. More
by smoothran2
Employees Worked With
Lara
December 31, 2019
TERRIBLE SERVICE-FROM START TO FINISH I had a few minutes to see the ABUNDANCE of positive reviews on the site, and honestly am finding all these 5 star ratings "Too good" to be true. Its I had a few minutes to see the ABUNDANCE of positive reviews on the site, and honestly am finding all these 5 star ratings "Too good" to be true. Its almost apparent they are fake, and paid for. My car arrives after 14 days of "Shipping". (In October) With two flat tires. Just dropped off, no delivery whatsoever. Since it too such a long time to ship, my 7 day test drive had expired. After informing the staff several times about this issue, no one corrected the 7 day timeframe to my knowledge, nor offered to correct the two flat tires I sent pictures of. Then, withheld my temporary plates for 14 days, (which would not allow any testdrive of the car whatsoever) because they "Lost my paperwork". After re-submitting the paperwork at least 3 times, they finally released my temporary plates so I could test drive, only to then refuse any repairs to the car. I was able to drive the car for two weeks, until those temporary plates ran out---Only to be told I would need to just wait on the actual plates to arrive. WELL----It has been 4 months! 4 months of constant phone calls, chats, and constant request to expedite this. Carvana graciously offered to reserve me a rental car at a location over 4 hours away! (After requesting them to relocate reservation, I was denied) After arriving to the rental car location, they didnt have my reservation information from carvana properly, and would not supply a car. So I drove home---another 4 hours with no car. They then offered $250---as I have been out a car I paid for for over 4 months. Thanks carvana. More
by RS
Employees Worked With
Trina, Amanda
December 31, 2019
Very pleased with the carvana buying experience. No shady back room manager to deal with, excellent description of vehicles with great prices! Will definitely buy here again! back room manager to deal with, excellent description of vehicles with great prices! Will definitely buy here again! More
by ssgturpin
Employees Worked With
Anthony
December 31, 2019
Your online approach to buying and selling cars was very unique to me! Selling my used car to you was the first time I use this kind of service, at first it was a little confusing but finally got the idea! unique to me! Selling my used car to you was the first time I use this kind of service, at first it was a little confusing but finally got the idea! More
by Dave
Employees Worked With
Andrew and the young lady that complete the paperwork, congratulations on having a good team!!
December 31, 2019
The best car shopping buying only problem I had was to speak with a supervisor regarding my vehicle that date pickup changed and was told I would receive a check in the amount of $25 a day from scheduled speak with a supervisor regarding my vehicle that date pickup changed and was told I would receive a check in the amount of $25 a day from scheduled pickup 12/11/19 to 12-21/19 which I never received, otherwise great service More
by nhager
Employees Worked With
Chad
December 30, 2019
This whole car buying experience has been simply amazing! John delivered our new vehicle and gave us the red carpet. What an amazing asset they have in John! John delivered our new vehicle and gave us the red carpet. What an amazing asset they have in John! More
by clvertin1
Employees Worked With
John
December 30, 2019
Mark and Aiden were very friendly and personable. I’d def use Carvana’s services again because of how easy this online process was from start to finish. This is such a genius and less intimidating way to pur use Carvana’s services again because of how easy this online process was from start to finish. This is such a genius and less intimidating way to purchase a car versus the traditional long process via a dealership. More
by Shenae1215
Employees Worked With
Aiden, Mark
December 30, 2019
I will not buy a car any other way in the future. This was a great experience! All the little additional details were so appreciated. Thank You for such a positive exoerience. was a great experience! All the little additional details were so appreciated. Thank You for such a positive exoerience. More
by barbieburns
Employees Worked With
unsure
December 30, 2019
Asked a question from the finance company and was treated with disrespect and hung up on, I had never heard about them and didn’t know who they were but received emails from them called to confirm if they with disrespect and hung up on, I had never heard about them and didn’t know who they were but received emails from them called to confirm if they were they were associated with your company. The Carvana staff and delivery has been excellent More
by Hamiltonirons
Employees Worked With
I don’t know
December 30, 2019
I ordered my car at 8:30 pm and was approved for financing the next morning at 8am Carvana promises a 24 hour delivery on their website which was fitting for me as I totaled my car and had no time t financing the next morning at 8am Carvana promises a 24 hour delivery on their website which was fitting for me as I totaled my car and had no time to go to the dealership to get a new one and needed a car ASAP to my frustration 11 days later and still no car. I have had the delivery rescheduled 4 times now. They had to repair the car and it was delayed twice because of that. I understood that reason however now I am getting a run around with no delivery date or time given to me. I had to take off work due to no means of transportation and prior to that I had a rental car which I had to pay for that I turned in because the car was supposed to be delivered on Sunday. Not happy at all, so far this process was supposed to be easy and seamless, it seems the delivery department is unorganized and does not care that they dropped the ball on picking the car up Saturday from the dealership service department when everyone knows that dealership service departments are closed on Sundays. More
by Tkbhwalker
Employees Worked With
Tony, Shawn, Charles
