Back

Carvana

Tempe, AZ

3.0
10,165 Reviews

HQ

Tempe, AZ

85281

Directions

By Type

10,165 Reviews of Carvana

January 03, 2020

I love the car I got from here but nothing but issues from delivery, my car not running when I got it and it took a few days before they paid to have it fixed and my temporary tags are expired and still More

by Madj0112
Recommend Dealer
No
Employees Worked With
Cannot remember names
Jan 07, 2020 -

Carvana responded

Carvana strives to create a stress-free online purchase process and apologize for the frustrations endured during your experience. We understand that experiencing mechanical issues immediately after delivery can be extremely frustrating, and for that, we are truly sorry. After reviewing your account, we are happy to see that you have been working with our Customer Advocates to ensure your registration concerns are addressed. Once again, thank you for your feedback and patience throughout this process. Please do not hesitate to reach out if you have any further questions or concerns.

January 03, 2020

Easiest major transaction I have ever done!!! Although my car was delayed by 4 days (due to "bad weather" from AZ to Oh), it was well worth the wait, and the process was the easiest I have ever do More

by GEBEATTY44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey
January 03, 2020

Best car buying experience ever! I loved getting my car from Carvana! It was effortless and amazingly fast. No more spending 5 hours at a dealer with limited inventory to be bullied i More

by Julie Lanham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cant remember name
January 03, 2020

Advertised as having Buick Intellilink. Did not have it. Damage to sunroof, windshield and dent along bottom side not noted. The team has been very helpful but I was very disappointed in the fact that the v More

by Brian
Recommend Dealer
Yes
Employees Worked With
I remember a Nicole and the delivery driver Katherine Sean was extremely helpful.
Jan 06, 2020 -

Carvana responded

We appreciate you taking the time to share your feedback with us. As a fast-growing company, Carvana is diligently looking for the areas we fall short and ways we can improve as a company. This begins by internalizing the feedback we receive and making necessary changes. It is extremely disappointing to hear of the condition that your vehicle was delivered in and for the missing feature. A 150 point inspection is conducted on every vehicle we sell to ensure it meets our high standards. Additionally, during this inspection, we check to make sure it is accurately listed on our website. We want to sincerely apologize for the issues you have experienced and the inconvenience they may have caused. Carvana would love the opportunity to look into the situation further, but we are having a difficult time locating your account in our system. Please contact us at your soonest convenience.

January 03, 2020

This was by far the best car buying experience of my life. Did almost everything online. Picked up the car at the vending machine, which was really fun. We spent about 15 minutes there, turning in a tra More

by michael
Recommend Dealer
Yes
Employees Worked With
Don’t recall
January 03, 2020

I loved this car buying experience. It was like no other! The only downfall was that my car got delivered to the wrong Carvana in Chicago so they had to take it all the way back to Indiana just for it to com More

by Jake H
Recommend Dealer
Yes
Employees Worked With
Don’t remember their name but the guy at the oak brook, IL vending machine was awesome
January 03, 2020

numbers just dont add up They low ball offer on my trade, and refuse to negotiate AT ALL. either on the trade value or off the new car. i would recommend going to a local deal More

by Nick J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob
Jan 06, 2020 -

Carvana responded

Thank you for taking the time to provide us with feedback regarding your interest in selling your vehicle with Carvana. Our goal is to provide a hassle and haggle-free experience for our customers while remaining completely transparent throughout the appraisal process. The appraisals are based on the year, model, and mileage of your vehicle. We also provide our customers with a 7-day time frame to ensure our process is a good fit. Your feedback is valuable and we will continue to use it in the future to improve our processes. If you have any additional questions or concerns we encourage you to reach out to us at (800) 333-4554.

Jan 06, 2020 -

Nick J responded

hassle and haggle free, yes, financially terrible decision, also yes. you had the same year make and model listed for sale for $9,000 more than your offer for mine.

January 03, 2020

Carvana has really made me one of the happiest women on the planet hey let them know Jessica Carr sent you so you can receive $500 off of your purchase it’s seriously the gift that keeps on giving I love m More

by @IAmFlawless4Real
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone noted on my file went above and beyond the call
January 03, 2020

The first car I order I was very upset and the reason being they lost the car. I had to order another car which was postponed two times. I don’t have the car mats was told they will be sending a check to More

by arrington257
Recommend Dealer
Yes
Employees Worked With
I don’t know the name
January 03, 2020

Buying A Car from Carvana is as easy as pie! What a wonderful experience I had buying a car from Carvana! I bought my beautiful newer car and sold my older car to Carvana while sitting in my livi More

by tracksnrhythm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
So many wonderful people!
...
916
...