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Carvana
Tempe, AZ
10,132 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,132 Reviews of Carvana
December 27, 2019
The transaction was super simple! The staff was very nice! I could not believe it! Every one I have spoken with is very friendly and very helpful. Couldn’t get any easier.! nice! I could not believe it! Every one I have spoken with is very friendly and very helpful. Couldn’t get any easier.! More
by ffbarba
Employees Worked With
Sorry! I don’t remember the names!
December 27, 2019
This was a great experience and I will do it again! I did not like my first vehicle after I drove it for a few days. They switched it for the vehicle I really wanted! Thank you for the easy and awesome I did not like my first vehicle after I drove it for a few days. They switched it for the vehicle I really wanted! Thank you for the easy and awesome experience. I will recommend this process for anyone who is wanting to buy a car and wants to make absolutely sure that it is the right fit for you. More
by benkjar
Employees Worked With
Clay, Brian
December 27, 2019
Do not buy from carvana DO NOT BUY CAR THROUGH CARVANA!!! I thought buying a car through carvana would be easy and harmless just as advertised but I have never been so deceiv DO NOT BUY CAR THROUGH CARVANA!!! I thought buying a car through carvana would be easy and harmless just as advertised but I have never been so deceived by a company in my life. Carvana promises a 150 point inspection on all there vehicles and a 7 day money back guarantee. This is how I got screwed over. I purchased a 2017 Ford Explorer and had it delivered on the big white truck and so far so good. Four days later I noticed some things going wrong and took it to the shop that carvana recommended right away. Well the shop took a couple days to get to my car that extended over my 7 day guarantee. The Mechanic called me to inform me that the car had a lot of problems prior to receiving the car. He told me that carvana should have never passed the state inspection on this car and that the car had be in a accident ! This was never disclosed to me from carvana. You would think carvana at this point would do something to help me like give me a car rental while they solve the problem or just a easy switch out for another car. But this is not the carvana way. Carvana has done nothing to help me! They told me to take it to another shop to get a diagnostic. So I took it to a ford dealership. By the way, it’s been almost two weeks by this point and no car to drive around and no solution. This ford dealership calls me and tell me the exact same thing the the mechanic told me from the first diagnostic.The car had been in a accident and they found a lot more problems. Ford dealership said this car should of never passed the inspection from carvana. There is overspray all over the car showing that the car has been repainted, there are new components underneath the car that don’t match the original components, and the back tailgate is way out out of alignment. Oh and all the major electrical issues this car has. these are obvious things that can be seen. CARVANA DOES NOT INSPECT THE VEHICLES BEORE THEY SELL THEM. Carvana has sold me a salvaged car. By this point I call carvana and say I want out of they deal completely and they said “I understand and I completely agree with you”. But never get a answer on what they are going to do. The evidence is right in front of carvana and they still don’t want to help me get a car rental or switch it out for a new one. All of Carvana’s support team is trained to say “I understand and I completely agree with you”. They have told me this everyday since the problems had occurred and have done nothing to fix the problem. No consideration from them whatsoever. I am still without a car because they can’t figure out what to do. In the mean time it’s the holidays and I can’t get around anywhere, get to my extended family and I can’t get to work. Merry Christmas carvana thanks a lot! They are in the business screwing people over. Oh and I still have not been helped. More
by WM
Employees Worked With
Tyle
December 27, 2019
There for you every step of the way This was my first time purchasing a car. I had all my questions answered when I called or over email. The car was delivered on the scheduled date. So This was my first time purchasing a car. I had all my questions answered when I called or over email. The car was delivered on the scheduled date. So far the car is running great! More
by JohanF
Employees Worked With
Sarah
December 27, 2019
Super easy process and fair offer. Melissa was very helpful as well as the employees who were there during the drop off process. Would definitely recommend. helpful as well as the employees who were there during the drop off process. Would definitely recommend. More
by Megancarr94
Employees Worked With
Melissa
December 27, 2019
Every single step of the way was absolutely phenomenal!!!! I really could not think of anything negative at all!!!! Even when there was a little hitch in my order I called and everything was phenomenal!!!! I really could not think of anything negative at all!!!! Even when there was a little hitch in my order I called and everything was fixed right away and I even got $1000 off the price!! More
by autumnfilkins
Employees Worked With
Brian
December 27, 2019
Customer Service I had to call for help with the process and each time the team/person was very friendly, professional and knowledgeable. Never rushed never put on hol I had to call for help with the process and each time the team/person was very friendly, professional and knowledgeable. Never rushed never put on hold. More
by njkid365
Employees Worked With
Brett, Stefanie, two others but these two were the best !!!
December 26, 2019
The process was quick and simple. The hassle of dealing with pushy salesmen was totally eliminated, which was the best part. You just choose what you want. Excellent customer service. with pushy salesmen was totally eliminated, which was the best part. You just choose what you want. Excellent customer service. More
by nicole72
Employees Worked With
Chris
December 26, 2019
Great Experience The experience was just as it should be with all car purchases. I admit I was a bit hesitant at first, but it was perfect. I have always dreaded purch The experience was just as it should be with all car purchases. I admit I was a bit hesitant at first, but it was perfect. I have always dreaded purchasing cars and I have purchased over a dozen in my life and this was by far the best car purchase experience in my life. I would totally recommend this experience to someone who does not like haggling and wasting time. I arrived about 10 mins before my appointment, my sales person met with me exactly at my appointment time, it took me about 20 mins to do my test drive (I was not rushed) and about 10 mins when I returned to close the deal. More
by Connie
Employees Worked With
She was such a good sales person but I can't remember her name I have a problem with most names sorry.( maybe Ashley), she was great.
