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Carvana
Tempe, AZ
10,161 Reviews
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10,161 Reviews of Carvana
December 29, 2019
Registration Nightmare I used Carvana at the beginning of November to purchase a car prior to a cross country move I had planned (currently live in NJ moving to UT). I adher I used Carvana at the beginning of November to purchase a car prior to a cross country move I had planned (currently live in NJ moving to UT). I adhered to their 45 day timeline and purchased my vehicle 49 days before my move date. The purchase and pickup was seamless. I was in and out of their vending location within 20 minutes which is incredible. I bragged about the purchase to all my friends and coworkers! Then.... it came to registration. Exactly 7 days after picking up the car, my registration status was flipped to "Submitted to DMV". Perfect! On 12/23, after not hearing from them since November, I called to inquire on my registration status. Well, come to find out it was held up due to a missing document. But no fear, I was told that I could go to the DMV to get them to sign the form, overnight the form to Carvana, and my vehicle would still be registered prior to my move. At this point, however, I would be a few days without my car since my temporary tags expire on 12/29 and they are unable to renew them. Oh well, I can live with that. The next morning, on Christmas Eve, I arrive at the local DMV to get the requested form filled out. After waiting for over 3 hours and talking with 2 associates and a supervisor, they refuse to fill out the form - stating there is nothing on it which requires their signature. At this point, I am confident the DMV is wrong (past experiences I suppose), but I call Carvana and inform them of the situation. After about 20 minutes on hold, I'm told that it was Carvana's mistake and that the DMV was correct. Carvana would fill out the form and submit the registration that day. Great, so I wasted my Christmas Eve morning at the DMV, but maybe this nightmare is finally over. On 12/27 I called Carvana again the inquire about the registration status. Keep in mind, my temp tags expire 12/29 and I am moving on 1/3. At this point, I'm told the registration is processing, but that there is little hope of it being completed before my move. The only "advice" I receive is the bring a copy of my purchase agreement during the trip in hopes it deters any cops from giving me a ticket. No additional assistance is offered. As it stands currently, I will begin a 5 day cross-country move on Friday with an expired temporary plate. Here's hoping I don't get too many tickets on the way. More
by Jon Hickman
Employees Worked With
Various Customer Service Reps
December 29, 2019
I really loved everything about carvana !! Awsome customer service!!!! It was very pleasant dealing with this company. I would recommend it to everyone! I will definitely order my next car here! customer service!!!! It was very pleasant dealing with this company. I would recommend it to everyone! I will definitely order my next car here! More
by Noahjacobparks1986
Employees Worked With
Jessica , malory
December 29, 2019
I am so happy I decided on Carvana to buy my car. It was an easy experience, so easy in fact that it was truly unbelievable. It honestly feels like your making any online purchase. The people I spoke to wer an easy experience, so easy in fact that it was truly unbelievable. It honestly feels like your making any online purchase. The people I spoke to were super nice and friendly. My purchasing experience was super easy, there were no problems at all. I love Carvana and would use it again and recommend it to anyone looking for an easier way to buy a car. More
by nicolecollier56
Employees Worked With
Nick, Phil
December 29, 2019
Purchasing a vehicle through Carvana was the best decision! We didn’t have the time to go car shopping, test drive and make a quick decision. So, shopping through Carvana not only saved us a ton of t decision! We didn’t have the time to go car shopping, test drive and make a quick decision. So, shopping through Carvana not only saved us a ton of time, but it also gave us the opportunity to test drive for a whole week during our day-to-day routine to make sure it was the perfect fit for our family. Carvana also provided us with the BEST customer service we could have ever imagined. Thank you Carvana Team! More
by LoveMyMinivan
Employees Worked With
Eric
December 28, 2019
To keep concise for readers, it was quick, easy and hassle free. Shout out to Cooper[All the questions and concerns I had regarding transactions], Kiki [from online/phone support]and Jim [for vehicle p hassle free. Shout out to Cooper[All the questions and concerns I had regarding transactions], Kiki [from online/phone support]and Jim [for vehicle pickup], this trio helped me with outmost professionalism. More
by erkaran15
Employees Worked With
Cooper, Jim, Kiki
December 28, 2019
The best experience I have ever had buying a vehicle! I would recommend them for a new ride. Not only was the service quick I was happy with my purchase! Keep up the good work Carvana and thank you for my would recommend them for a new ride. Not only was the service quick I was happy with my purchase! Keep up the good work Carvana and thank you for my new cup More
by Chantel
Employees Worked With
Not sue
December 28, 2019
Cooper was awesome! Pickup and paperwork were very easy from pickup driver. Price was a little low but in a busy market it took away dealing with bunk buyers from pickup driver. Price was a little low but in a busy market it took away dealing with bunk buyers More
by Ryanisteal
Employees Worked With
Cooper
December 28, 2019
This was the best and easiest way to sell a car. Ian was great and answered all my questions promptly and was a lot of help. This process made selling my car very easy and worth it. No hassle at all and the great and answered all my questions promptly and was a lot of help. This process made selling my car very easy and worth it. No hassle at all and they offered a great price. Would defiantly recommend More
by Rileyshae
Employees Worked With
Ian
