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Carvana
Tempe, AZ
10,165 Reviews
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10,165 Reviews of Carvana
December 30, 2019
I loved working with Carvana! My family has purchased three cars from Carvana in the last year and a half and we’ve had great experiences each time! It was super easy, everyone I spoke to was really help three cars from Carvana in the last year and a half and we’ve had great experiences each time! It was super easy, everyone I spoke to was really helpful and patient, and I completed my purchase in an hour. Also my good good sis Sara Upton in underwriting was the best, so #GIVESARAARAISEIN2020 More
by Mariahalyse
Employees Worked With
Sara Upton
December 30, 2019
Well, I didn't have the ideal car experience. My vehicle delivery got changed multiple times due to a broke trim piece. When I finally did get my vehicle. I discovered that it wasn't properly repaired. I ha delivery got changed multiple times due to a broke trim piece. When I finally did get my vehicle. I discovered that it wasn't properly repaired. I had to call and have them repair it the correct way. My temp tag wasn't even for my vehicle and had to have a replacement sent. I can say that the customer service is great. The people are super nice and did there best to get me my vehicle. I would recommend Carvana to friends and family. I just feel that I happen to be the one case that didn't go as planned. More
by mwmccoy86
Employees Worked With
Pretty much everyone in Customer Service.
December 30, 2019
I ordered my car at 8:30 pm and was approved for financing the next morning at 8am Carvana promises a 24 hour delivery on their website which was fitting for me as I totaled my car and had no time t financing the next morning at 8am Carvana promises a 24 hour delivery on their website which was fitting for me as I totaled my car and had no time to go to the dealership to get a new one and needed a car ASAP to my frustration 11 days later and still no car. I have had the delivery rescheduled 4 times now. They had to repair the car and it was delayed twice because of that. I understood that reason however now I am getting a run around with no delivery date or time given to me. I had to take off work due to no means of transportation and prior to that I had a rental car which I had to pay for that I turned in because the car was supposed to be delivered on Sunday. Not happy at all, so far this process was supposed to be easy and seamless, it seems the delivery department is unorganized and does not care that they dropped the ball on picking the car up Saturday from the dealership service department when everyone knows that dealership service departments are closed on Sundays. More
by Tkbhwalker
Employees Worked With
Tony, Shawn, Charles
December 30, 2019
Asked a question from the finance company and was treated with disrespect and hung up on, I had never heard about them and didn’t know who they were but received emails from them called to confirm if they with disrespect and hung up on, I had never heard about them and didn’t know who they were but received emails from them called to confirm if they were they were associated with your company. The Carvana staff and delivery has been excellent More
by Hamiltonirons
Employees Worked With
I don’t know
December 30, 2019
Mark and Aiden were very friendly and personable. I’d def use Carvana’s services again because of how easy this online process was from start to finish. This is such a genius and less intimidating way to pur use Carvana’s services again because of how easy this online process was from start to finish. This is such a genius and less intimidating way to purchase a car versus the traditional long process via a dealership. More
by Shenae1215
Employees Worked With
Aiden, Mark
December 30, 2019
I will not buy a car any other way in the future. This was a great experience! All the little additional details were so appreciated. Thank You for such a positive exoerience. was a great experience! All the little additional details were so appreciated. Thank You for such a positive exoerience. More
by barbieburns
Employees Worked With
unsure
December 30, 2019
This whole car buying experience has been simply amazing! John delivered our new vehicle and gave us the red carpet. What an amazing asset they have in John! John delivered our new vehicle and gave us the red carpet. What an amazing asset they have in John! More
by clvertin1
Employees Worked With
John
December 29, 2019
Carvana made the car buying experience so easy without all the hassle. My delivery driver, Addam was top notch! Will not hesitate to use Carvana for my next purchase. all the hassle. My delivery driver, Addam was top notch! Will not hesitate to use Carvana for my next purchase. More
by kingram36303
Employees Worked With
Addam
December 29, 2019
Horrible experience. First the truck broke. Then they messed up my car. Took a month to get it. And the car has problems since received. I will never do this again. Still waiting on the rebate promised o messed up my car. Took a month to get it. And the car has problems since received. I will never do this again. Still waiting on the rebate promised of 250. The trunk leaks and the alternator has an issue. I am afraid I just bought a lemon. I will not recommend to anyone. More
by Jrconnors83
Employees Worked With
I don't remember all of them.
December 29, 2019
A great way to buy a new or used car! Even though the 2016 Subaru Outback that I brought using Carvana died the second day after it was delivered, I would still used Carvana again. I also Even though the 2016 Subaru Outback that I brought using Carvana died the second day after it was delivered, I would still used Carvana again. I also have and will continue to recommend Carvana to people I know who are looking for a new/used car. I suggest that an audit be conducted on whoever supposedly did the 150 point inspection. On the second day the battery died and the "needs oil light" came on. I had the car towed to a Subaru dealership, where the battery was replaced and oil change done. Sincerely, John Wilson More
by jw_12
Employees Worked With
Veronica or Briana - I think it's the same person exhibited outstanding customer service!
