Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,132 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,132 Reviews of Carvana
December 23, 2019
I absolutely loved buying from Carvana, it’s easy and I so simple! Everyone I worked with was super friendly also. I highly recommend buying form carvana. What’s not to love? You don’t have to deal with go so simple! Everyone I worked with was super friendly also. I highly recommend buying form carvana. What’s not to love? You don’t have to deal with going to the dealer and sitting there for hours on end and I loved that part! More
by Vzilm97
Employees Worked With
Rachael
December 23, 2019
The process to buy the car was simple and the employees are really accessible and really easy to deal with. A delivery date was set, but then pushed back which was fine. As long as everything arrives perfe are really accessible and really easy to deal with. A delivery date was set, but then pushed back which was fine. As long as everything arrives perfect, I thought. Well, that wasn’t the case. The car arrived damaged. There was a considerable amount of damage not noted on the front bumper and on the front right rim. I did notice this on delivery in which pictures were taken and reported. Carvana has been excellent in response time and covering the claim. The issue at hand is the time and effort I have to put in to get this fixed. I had to take the car to an auto body shop quickly with a 30 day window to het this fixed. Therefore I had to take time off work to get the estimate. I now have to go back to the body shop to leave my car for a week to get this repair done. Nothing has been offered by Carvana for the inconvieniences that have come my way dealing with the issues that have happened while the car was in Carvana’s possession. It has been my expense for transport to and from the body shop and Uber rides all over town. It is an expense I did not anticipate on top of purchasing the vehicle. More
by Curtkaniff
Employees Worked With
Phone Reps
December 22, 2019
Bit of a headache around the holidays I purchased my 2017 VW Tiguan on 12/10/19 from Carvana. Having purchased my previous car from them in the past, I thought why not do it again. While I I purchased my 2017 VW Tiguan on 12/10/19 from Carvana. Having purchased my previous car from them in the past, I thought why not do it again. While I love my new vehicle, the first 11 days have been a headache. The car was delivered with an unfortunate gash/cut into the rear passenger tire fender flare, that was caused by I guess either the car being moved onto the delivery truck or something? I don't even know fully, because they didn't really tell me exactly what happened. In addition to that, my car was missing its front license plate bracket. Due to me living in Virginia, the commonwealth requires one... Carvana knew where the car was going and in which state it was being sold, this is something they could have easily installed prior to delivery. But now, not only did I have to spend time that I cannot get back, to get estimates for these things to get fixed. I'm also wasting gas and running around trying to get it done during the holidays which is already a stressful time in and of itself. I've sent the estimates for each issue to get fixed to Carvana support/repair via email more than 2 days ago now.. and I haven't heard anything back from them yet. It's frustrating to make your customer have to basically do all the work for something they didn't even cause. And even after reaching out to the support/repairs team... I keep getting the same generic email back and no one actually letting me know things are approved or what's going on. Again, I think they just keep expecting me, the customer to try and handle all of this stuff that I didn't cause, which I find ridiculous! I'm starting to regret the purchase entirely. Also the cherry on top of all of this is there were no floor mats in the vehicle as advertised upon delivery and so they said they would order them for me, which they did. However, just got them in today... they don't even securely clip into the floor pins where the mats are supposed to click into.. the holes aren't big enough. And given all the frustration and headache dealing with the gash and front license plate bracket, I thought they'd at least order me the nice rugged "monster mats" through Volkswagen that have Tiguan on the sides for the front driver and passenger side mats. But no, these are cheap aftermarket carpet ones... it's ridiculous. Also some minor miscellaneous things I've noticed of course after my 7th day for return are; the rear passenger side overhead interior light is broken/doesn't work, the day time running (DLR) indicator light on the dash doesn't illuminate when they are on. The car makes a weird loud humming noise when you hover around 75mph, to name a few... So to say the least, I don't feel very valued as a customer right now. Its been a very big headache so far... More
by Justin Skinner
Employees Worked With
Luke (delivery driver) & Dylan (email support correspondent)
December 22, 2019
Easy process to buy a car Very easy process to purchase a vehicle. Overall a great experience with very friendly and helpful staff. The only thing that I seen room for improvem Very easy process to purchase a vehicle. Overall a great experience with very friendly and helpful staff. The only thing that I seen room for improvement is the vehicle could have been cleaned and detailed better. More
by Brett
Employees Worked With
Do not recall their name
December 22, 2019
The whole progress was super easy! The gentleman who delivered my car was extremely helpful and patient. He actually helped me set up the Bluetooth with my phone. He made sure I took it for a test drive delivered my car was extremely helpful and patient. He actually helped me set up the Bluetooth with my phone. He made sure I took it for a test drive before starting my paperwork. I’m definitely recommending Carvana to my friends! More
by Dianne319
Employees Worked With
I think it was Paul
December 22, 2019
Everything was great and simple. Buying a car over the phone couldn’t be easier. The down fall is that the delivery they will reschedule it at least once so don’t get your hopes to high. phone couldn’t be easier. The down fall is that the delivery they will reschedule it at least once so don’t get your hopes to high. More
by gabray13
Employees Worked With
Daniel
December 22, 2019
Words can’t express how thankful I am for them. My delivery guy Joseph was great and I really appreciate you all. Thanks for being better than the standard dealerships that just give you your car and delivery guy Joseph was great and I really appreciate you all. Thanks for being better than the standard dealerships that just give you your car and hand you off the docs. I appreciate my gift that was waiting for me and the patience shown to me. Definitely will be referring you guys because who needs a standard dealership when you have car buying like this. I absolutely love my Malibu and I couldn’t have asked for low miles and a great ride like this. God you are awesome thank you for showing me Carvanna More
by queencheerleader2006
Employees Worked With
Joseph
December 22, 2019
Wonderful experience! Simple easy process that you can do from the comfort of your own home. We opted to make the drive to Nashville to drop the coin and experience the vending machine drop of the vehicle. V from the comfort of your own home. We opted to make the drive to Nashville to drop the coin and experience the vending machine drop of the vehicle. Very pleasant experience on sight as well, sorry can’t remember young ladies name that helped us. Our next vehicle purchase will be through Carvana. We love our 2018 Ford Edge Titanium!! More
by Slparis69
Employees Worked With
Not sure...
December 22, 2019
My Carvana experience has been disappointing my vehicle had a Manifold Exhaust leak plus rust imperfections on the hood that wasn’t annotated..Not happy had a Manifold Exhaust leak plus rust imperfections on the hood that wasn’t annotated..Not happy More
by kimgranger1
Employees Worked With
Indianapolis
December 21, 2019
Fantastic! The process was very easy and comfortable. Im not big on tv, social media and buying from the internet but I can say its legit and I am very happy. The delivery driver katie was amazing. She call not big on tv, social media and buying from the internet but I can say its legit and I am very happy. The delivery driver katie was amazing. She called to give me updates because niagara falls,ny experienced bad weather the day of my delivery. When she arrived she said hello with a smile and started the process with excitment. Thats above and beyond when it comes to customer service. Im glad my Father encouraged me to purchase from carvana and i am sure to spread the word to my Yogis! Thank you! More
by Chagreg
Employees Worked With
Katie delivery driver
