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Carvana
Tempe, AZ
10,155 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,155 Reviews of Carvana
December 27, 2019
Every single step of the way was absolutely phenomenal!!!! I really could not think of anything negative at all!!!! Even when there was a little hitch in my order I called and everything was phenomenal!!!! I really could not think of anything negative at all!!!! Even when there was a little hitch in my order I called and everything was fixed right away and I even got $1000 off the price!! More
by autumnfilkins
Employees Worked With
Brian
December 26, 2019
The process was quick and simple. The hassle of dealing with pushy salesmen was totally eliminated, which was the best part. You just choose what you want. Excellent customer service. with pushy salesmen was totally eliminated, which was the best part. You just choose what you want. Excellent customer service. More
by nicole72
Employees Worked With
Chris
December 26, 2019
Great Experience The experience was just as it should be with all car purchases. I admit I was a bit hesitant at first, but it was perfect. I have always dreaded purch The experience was just as it should be with all car purchases. I admit I was a bit hesitant at first, but it was perfect. I have always dreaded purchasing cars and I have purchased over a dozen in my life and this was by far the best car purchase experience in my life. I would totally recommend this experience to someone who does not like haggling and wasting time. I arrived about 10 mins before my appointment, my sales person met with me exactly at my appointment time, it took me about 20 mins to do my test drive (I was not rushed) and about 10 mins when I returned to close the deal. More
by Connie
Employees Worked With
She was such a good sales person but I can't remember her name I have a problem with most names sorry.( maybe Ashley), she was great.
December 26, 2019
Best car buying experience ever hands down. Carvana actually makes buying car fun as it should be. Carvana is my dealership of choice now, Thanks actually makes buying car fun as it should be. Carvana is my dealership of choice now, Thanks More
by vega_400
Employees Worked With
Delivery guy
December 26, 2019
I had a good experience with Carvana. I bought a 2016 Nissan Sentra SR. The customer service was friendly and I received my car as expected on Tuesday, December 17th. The car came on time and in good con Nissan Sentra SR. The customer service was friendly and I received my car as expected on Tuesday, December 17th. The car came on time and in good condition, and the delivery/signing process was smooth and easy. I also enjoyed the gift bag with goodies they gave me! It was came with a Carvana cup, mug, candy, tote bag, and a gift card. Overall, I would recommend Carvana to other customers. More
by sscott2
Employees Worked With
Michael
December 26, 2019
It was really a neat experience buying a vehicle online; instant approval, not a lot of money down, track every step beginning from applying to Carvana to tracking your vehicle being delivered to your front instant approval, not a lot of money down, track every step beginning from applying to Carvana to tracking your vehicle being delivered to your front door, and thousands of vehicles to choose from. Thanks Carvana! More
by Powellvictoria14@yahoo.com
Employees Worked With
Kali
December 26, 2019
I can't imagine a smoother automobile sales transaction than the one I just did with Carvana. I worked with Cooper, who was excellent. And pick up, paperwork was ready to go and the whole thing lasted less than the one I just did with Carvana. I worked with Cooper, who was excellent. And pick up, paperwork was ready to go and the whole thing lasted less than 15 minutes. So much better than dealing with the dealership or a private buyer. More
by rwalton
Employees Worked With
Cooper
December 26, 2019
Really simple, enjoyed the experience The whole process was very simple. Every time I had a question, they were very gracious in answering and helping me understand the process. The only c The whole process was very simple. Every time I had a question, they were very gracious in answering and helping me understand the process. The only complaint that I had is that I had to submit files more than once, and the last time that it happened, I called to verify that they got the document that they needed, and two days later I got an email requesting the same document. So that is a little annoying. Also, they promised a $50 gift card that never made an appearance. But what is $50 in comparison to a new car in great shape? Other than that it was smooth sailing, and I am really pleased with how well it all went. The staff were friendly as well. I would recommend Carvana to everyone. More
by kourtneylynn96
Employees Worked With
N/A
December 26, 2019
Frustrating Experience with Carvana Registration Team I bought my Car from Carvana and waited for more than 45 days for my permanent registration to arrive in mail and it never did. Everytime I reached ou I bought my Car from Carvana and waited for more than 45 days for my permanent registration to arrive in mail and it never did. Everytime I reached out to Carvana customer support, there was no real answer. I was just told to wait few more days. Now my temporary registration has expired and I can't drive my car anymore. This was my first experience buying a car from online vendor and I have to say that next time I'll stick with traditional dealership to avoid the frustration and lack of customer support that I experienced with Carvana registration team. More
by Jas1
Employees Worked With
Na
December 25, 2019
The car from Carvana was delivered dirty. It was nighttime and there was an issue with payment so I didn’t notice until the next day. I quickly realized this was serious and a regular car wash could nighttime and there was an issue with payment so I didn’t notice until the next day. I quickly realized this was serious and a regular car wash could not clean. It needed professional cleaning because a chemical and been baked on the car and was stained on the windows and body. I called Carvana 5 times only to be offered some of the cleaning fee. I then drove to the Austin Carvana to show a human person the damage. She spent a 1/2 cleaning it and then told me to go through the car was again- unfortunately it never improved. i would never have kept this car if I hadn’t sold my other one and was desperate for a car. I will never purchase from Carvana again not I will not recommend them. More
by Meghan P
Employees Worked With
They were mostly over the phone,
