Carvana

Great service but issues with the cars and detailing Great customer service, not as impressed by vehicle inspections, lack of attention to detail in the vehicles’ detailing, and post-purchase app functio Great customer service, not as impressed by vehicle inspections, lack of attention to detail in the vehicles’ detailing, and post-purchase app functionality. 1) great - everyone I’ve spoken with or met face to face has been fantastic, super helpful and patient despite some weird messes on our end due to bank stupidity. Exchanging the first car was super easy, carvana stayed on top of me to ensure the transaction went through, the the pickup/drop off service was amazing. 2) not great - the first car I got had some places in the detailing that were just... not thorough. Worse was finding a pool of water in the spare tire compartment, and that the cover (and floor of trunk) was badly broken, which you didn’t see until you looked at the spare tire. Lastly, it was never reported that the windshield was replaced to my knowledge at least - and the replacement had a visual distortion that caused me headache and eye strain after a 45-minute drive on the highway. So I returned that car. Oh - and in the center console were the broken remains of parts from the steering column. Why were those there? Why was something broken on the steering column? It was a mystery I had no desire to solve as the car by this point was a clear “HECK NO”. The second car I got is... much better. It has some issues too, but I’m in love with it regardless. GREAT! The detailing job was WORSE, and I’ve got to get it fully redone now. But thanks to Carvana for giving me a $50 coupon, although that may not cover it all. The other oddness is that despite a clean vehicle history, clearly the rear fender is bent out of shape, and doesn’t sit flush with the trunk panel, sticking out considerably on the rear passenger side. Carvana is opening a repair ticket, and I hope they take proper care of me; but there were no photos or description on the site indicating the (obvious in person) issue. So... I have hope we will resolve this, but it is a bit frustrating. 3) software issues. Once I have purchased a car, and the listing is taken down, it would be GREAT if I could still see the listing, all the photos, features, warranty details quickly and easily. This seems like an obvious oversight, to me at least. The fact that it is NOT available feels almost... a little sneaky? I hate to say that, but when I wanted to look at details and compare photos to the car, etc., I could not. For example, I was positive this car had a backup camera. It does not. It isn’t a deal breaker, but I would have loved to reassure myself via the original listing. Same with the fender issue; I would have liked to compare the photos to make sure I didn’t overlook anything. Don’t get me wrong - I’m really happy with the current car, despite the fender issue, I just feel like woth a service like this, those final details and polish (especially on the literal car), make the difference between an “OK” experience that leaves you wanting just a little more, and a great one that is seamless and leaves you with nothing but happy thoughts and enthusiastically recommending to friends. So happy I have a car, but when people asked how I like Carvana, I hesitate a little before explaining the pros and cons of my experience. But seriously - your people are great! Give them all raises. Except for the folks doing the detailing. 2 cars in a row it SUCKED. More

Great experience Only thing bad was it said it would Great experience Only thing bad was it said it would have Nissan Connect but my model does not have that. But otherwise great experience Good job Great experience Only thing bad was it said it would have Nissan Connect but my model does not have that. But otherwise great experience Good job More

Caravana was extremely easy to work with. Melissa was extremely helpful in explaining how the process worked and was very kind throughout communicating about the car. I would recommend using caravana to extremely helpful in explaining how the process worked and was very kind throughout communicating about the car. I would recommend using caravana to anyone trying to sell a car. It was completely hassle free! More

Excellent customer service This process was amazingly easy. The customer service I received was flawless. I’ll never visit another dealership. Carvana is the way to go! Tyler wa This process was amazingly easy. The customer service I received was flawless. I’ll never visit another dealership. Carvana is the way to go! Tyler was helpful, answered all my questions, and explained the process thoroughly. More

Love my new SUV. This is a wonder Christmas gift to myself. Caravan is the best company for a used car. The process was quick and everyone was extremely nice and helpful. myself. Caravan is the best company for a used car. The process was quick and everyone was extremely nice and helpful. More

The entire process was very smooth! From finding the car that I liked to getting it delivered the whole process was great! The Carvana staff answered all questions that I had and made the car buying process that I liked to getting it delivered the whole process was great! The Carvana staff answered all questions that I had and made the car buying process great! More

The best !!!! I loved everything about buying the vending way eliminates going and talking to car dealers which is stress to me. I’m so glad I found this car. Every I loved everything about buying the vending way eliminates going and talking to car dealers which is stress to me. I’m so glad I found this car. Everything was convenient and I told friends abut the concept and I think the next time there car shopping I’m sure they will look you up. Thanks for everything. More

Just a unique way to buy a car. Not just a new way to buy a used car, but an “AWESOME NEW WAY TO BUY A USED CAR” I would never buy from another used car dealer after buy from Carvan Not just a new way to buy a used car, but an “AWESOME NEW WAY TO BUY A USED CAR” I would never buy from another used car dealer after buy from Carvana. Everyone that helped us was very friendly and helpful. We enjoyed talking to the young man that delivered the car (Christian). This is the first time I have felt good about buying a used car. More

I had an amazing experience with Carvana. I was very hesitant at first and indecisive but the extreme patience that the employees had with me was shocking and very comforting. I am very happy with my pu hesitant at first and indecisive but the extreme patience that the employees had with me was shocking and very comforting. I am very happy with my purchase. Thank you Carvana! More

Great customer service rep! He was very nice and took the time to explain everything to me. Car looks good-very clean. Only two things would have made my experience better. My car arrived without any floor m time to explain everything to me. Car looks good-very clean. Only two things would have made my experience better. My car arrived without any floor mats, which I was promised. It's been 2 weeks and they still haven't been sent. Also my car was driven from wherever it was stored which added more mileage. More