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Carvana
Tempe, AZ
10,165 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,165 Reviews of Carvana
December 21, 2019
Andrew Hill was very professional and cordially worked out all details to get a great offer for me. Thanks to Andrew and Tony from Carvana, everything was managed very well and worked out smoothly. out all details to get a great offer for me. Thanks to Andrew and Tony from Carvana, everything was managed very well and worked out smoothly. More
by Manish
Employees Worked With
Andrew Hill
December 20, 2019
Overall good experience Overall the process was very smooth. Selecting a vehicle was very easy. Great search criteria and filtering. Amazing selection of used vehicles. The l Overall the process was very smooth. Selecting a vehicle was very easy. Great search criteria and filtering. Amazing selection of used vehicles. The loan application was very easy. My only issues were with communication after the sale. There were delays with the vehicle delivery, and Carvana was not forthcoming with information. The vehicle was delivered two days after the expected delivery window. More
by Timothyetech
Employees Worked With
Samantha
December 20, 2019
The best experience ever in buying a car! You guys are awesome! I can not say enough good things about my experience. This is the way buying a car should be like. The 7-day money back guaran You guys are awesome! I can not say enough good things about my experience. This is the way buying a car should be like. The 7-day money back guarantee was the part that put me over the top. More
by pcbcadman
Employees Worked With
Ash in Raleigh is th only one I remember and he was awesome.
December 20, 2019
Disrupting the used-car Market This is the 3rd car I purchase from Carvana. I believe they are disrupting the used car market in an amazing way for consumers. The trade in value t This is the 3rd car I purchase from Carvana. I believe they are disrupting the used car market in an amazing way for consumers. The trade in value they offer is far beyond what I received from anywhere else (about $2K more). The prices for cars are extremely competitive and usually a couple of thousand dollars less then anywhere else. If you are looking for a used car I would start here. Yes, you may want to go test drive cars else where, which is a drawback if you're not sure the type of car you want, but once you know what you want. Just get online and set up some filters and notifications and when the car you want appears, lock it in. I don't finance cars, not that I'm rich but I have saved up and buy cash, so I don't have experience with Carvana's finance department. The process is super simple, mostly done over the internet. Then you schedule your pickup, which is a process of about 10 minutes, depending on how long you check your car before driving it home. Then they give you 7 days no questions asked return policy. Which is awesome. I used this return policy 2 times (you get a max 3 times for each purchase). They didn't give me any grief about returning a car. I just selected another car that I wanted and they scheduled a swap of the 2 vehicles. Carvana staff I have interacted with have been great. It seems they enjoy working there, probably because they're not trying to sell you anything, but get the joy of seeing people like me pick up a new "used" car. (Not to mention the vending machine... it is pretty cool) I have shared Carvana with family, friends, and coworkers. I think it's great, I won't ever go back to a dealership... well maybe to test drive a car. I thought CarMax was great for used cars and in a sense they were, but if you look at prices, CarMax is significantly more expensive...in the thousands for cars with much more mileage. Keep it up Carvana! More
by Fsutantri
Employees Worked With
All were great! Too many to mention.
December 20, 2019
LIes, deception, and inconsistencies Where do I begin...first off the vehicle was not available when said due to presumably a repair needed due to an in house problem. After multiple inqu Where do I begin...first off the vehicle was not available when said due to presumably a repair needed due to an in house problem. After multiple inquiries, it was said the bed of the truck needed to be replaced and it would be available at X date. Once vehicle received and I asked about the bed replacement, I was told they have no record of such a repair...I negotiated that the shipping would be 150 dollars off but that it would be credited after the 7 day acceptance period once receiving the vehicle. I asked for email confirmation of this and received it but when I went back to search for the mail it was nowhere to be found??? Needless to say, it has been 6 months with no check yet in the mail. Then...I was told the vehicle was serviced... with putting less than 1K miles on it, I changed the oil and it was very apparent from the looks of the oil that it had not been changed in the allotted service time much less within the last thousand miles. So thanks Carvana, I learned a very good lessen- stay away from your business!!!!! I like the vehicle but never again will I buy from Carvana More
by bill
Employees Worked With
Sarah, Robyn, and several others on the phone
December 20, 2019
Average / Disappointing I was not at all impressed with the issue we had with the Key Fob, one did not work because of the battery was dead. We were told its simple and to ta I was not at all impressed with the issue we had with the Key Fob, one did not work because of the battery was dead. We were told its simple and to take it to the nearest dealership and they would make the repair. Well guess what it became a nightmare and Baker Nissan, they gave us a hard time wanting us to pay for it because they did not want to deal with filing a claim with Carvana. We went back and fourth, so I called the Carvana Customer service number and the rep told me well go to another dealership, (as if I have time to drive all over Houston to fix something they should have had done before delivering the car) I was mad and very disappointed in the whole issue but they were quick to call on the 6 day, excited about asking if we are keeping the car or upgrading it. I explained to her my concern and all she was concerned with was if we were keeping the car. ***** on the plus side this was the best way of purchasing a car, we didn't have to deal with salesmen pushing you to buy a car that you don't like. My son loves his car over all but they need to handle the issues a lot better than they did. More
by nunowesjeff
Employees Worked With
UNknown
December 20, 2019
Carvana is worth it!!! i Just loved everything about buying a car for carvana. everyone was amazing i did not need to stress about anything. so that great with me. i will bu i Just loved everything about buying a car for carvana. everyone was amazing i did not need to stress about anything. so that great with me. i will buy another from the at some point. thank you guys so much More
by reesye
Employees Worked With
no sure
December 20, 2019
All parts of the car buying Process were extremely easy, I will buy from again. All as Shown on Website. Anthony was excellent a d a great employee of Carvana in Houston. I will buy from again. I will buy from again. All as Shown on Website. Anthony was excellent a d a great employee of Carvana in Houston. I will buy from again. More
by Jaybird10
Employees Worked With
Anthony
December 20, 2019
I thank God!!!!😊FOR you and services you provide,it I thank God!!!!😊 FOR you and services you provide,it help me not be pressured it allowed me to take my time browse your site and see the car that wi I thank God!!!!😊 FOR you and services you provide,it help me not be pressured it allowed me to take my time browse your site and see the car that will fit my budget staff were courtesy helpful service came with no worries thank you sooo much, 5⭐⭐⭐⭐⭐ More
by Greatful
Employees Worked With
Not just one but all the ones I spoke two were great.
