Carvana

I was left with a few issues to take care of. I love the idea of Caravana- they delivered the vehicle to my house. Would have made the car-purchasing process very simple EXCEPT for a few issues. I love the idea of Caravana- they delivered the vehicle to my house. Would have made the car-purchasing process very simple EXCEPT for a few issues. 1- The windshield was damaged during transit to me. By damaged I mean that there were dozens of tiny chips in the windshield, as well as couple of larger ones. This was brought to my attention when the vehicle arrived in my city and they offered to fix it prior to delivering, or let me take the vehicle and have it fixed on my own time. I chose the latter so that I could avoid further delay. To my surprise, when it came time to have this taken care of, the third-party warranty company "repaired" the damage (didn't replace). I had to call Carvana back and ask that they please replace the damaged windshield. After sending them photos they agreed, which required me to once again call the warranty company and schedule the service. 2- The fact that there ended up being a few(!) things about the 4Runner that were not originally pointed out. The floor matts were missing- as in there were none in the vehicle. I called and they gave me the option of providing generic matts or sending me a check to replace them on my own. I chose the latter. I also noticed one evening at the gas station under fluorescent lighting that there was some bad discoloration on the rear driver window panel. Once again I had to call Caravana and send them photos and then take it to a body shop for the estimate, which was approved, then drop off my vehicle and have it fixed. Lastly, there is a terribly annoying squeaking sound coming out of the driver side dash when the 4Runner is moving. Not bad enough that it can be heard over the radio but nonetheless to my trained ear it is there. I have so far taken it to two separate in-network mechanics under the warranty and neither has been able to pinpoint what is causing the issue. So I will have to continue to have it looked at, or just live with it. To Caravana's credit they have been so far very willing to take care of these issues and it hasn't cost me anything out of pocket, other than my time. I've had the vehicle for just over three weeks now and i've spent a lot of my free time scheduling appointments to get these issues taken care of. I would say that this experience buying from Caravana could have been amazing but it has been sullied with these issues. More

Won't Go Anywhere Else This is my second purchase with Carvana. Two thumbs up! I won't go anywhere else to buy a car! Thank you for making it so easy! This is my second purchase with Carvana. Two thumbs up! I won't go anywhere else to buy a car! Thank you for making it so easy! More

The new way to purchase a vehicle. Everything was wonderful. Best part didn't have to spend 3 hours at a dealership. Will never go anywhere else to purchase a vehicle. Customer servi Everything was wonderful. Best part didn't have to spend 3 hours at a dealership. Will never go anywhere else to purchase a vehicle. Customer service was outstanding. More

Great customer service, convenience and price were the catch alls that got me to follow thru with purchasing my vehicle with Carvana. This is definitely the new and easy way to buy a vehicle. I highly rec catch alls that got me to follow thru with purchasing my vehicle with Carvana. This is definitely the new and easy way to buy a vehicle. I highly recommend going with Carvana. More

Our car died two Sundays ago, we went on Carvana's website the following Tuesday, were quickly approved for credit, found a SUV we liked, set up delivery, and received our new Nissan Rouge the foll website the following Tuesday, were quickly approved for credit, found a SUV we liked, set up delivery, and received our new Nissan Rouge the following Monday. The Carvana webaite was very convenient and user friendly, and their people were delightful to work with. An excellent experience. More

Great local driver, beware buying online We needed a new vehicle after my wife's car was hit from behind and totaled. We found several options on Carvana's website available for delivery, an We needed a new vehicle after my wife's car was hit from behind and totaled. We found several options on Carvana's website available for delivery, and compared among them before choosing. The car was delivered on time and the driver was exceptionally helpful and prepared. The vehicle condition was good, except for some scratches/scuffs/etchingon the hood and front bumper. The images did not accurately convey the level of damage. The driver took additional pictures and notes, no questions asked, and Carvana is paying for a body shop to make repairs. I would have preferred to have higher quality and more images of the damage, but I am pleased that Carvana is taking care of it. More

It's always difficult trying something new Buying a car online ludicrous. After doing a lot of web research on Carvana that's what we did. What a great experience. Forget about the brick and m Buying a car online ludicrous. After doing a lot of web research on Carvana that's what we did. What a great experience. Forget about the brick and mortar car dealerships; this is the way to go. No pressure, No games, No back and forth into the sales manager's office by a salesman, No haggling over trade values and NO endless hours waiting for the F & I Manager to complete contracts and then delivery of your car. Carvana was seamless and transparent. Don't worry, they are for real. Go ahead use your mouse and click your way to a new, better way, to buy an automobile. I will be a repeat customer! More

it was a good experience had good communication and help from the representatives.Had some issues and they quickly handle the problem.the whole process was quick and easy and had good communication and help from the representatives.Had some issues and they quickly handle the problem.the whole process was quick and easy and convenient. More

I posted my vehicle on Craigslist recently in an attempt to sell it locally. I got a call from Trish who told me she worked for Carvana, who was interested in buying my car. I gave Trish my vehicle informat to sell it locally. I got a call from Trish who told me she worked for Carvana, who was interested in buying my car. I gave Trish my vehicle information, and shortly thereafter she got back to me and told me that Carvana would buy my car for almost $1,000 over my asking price. Having been the target of online scams before, I was wary of the offer, but Trish was completely transparent explaining the process and earned my trust. Two days later, a Carvana representative came to my residence, took the vehicle for a brief test drive, cut me a check for the price Trish quoted me, and I signed over the title and said goodbye. I deposited the check with no issues and couldn’t be happier with the entire process. More

Better than expected Never had bought a car on-line but Carvana made the process very easy, everything was well documented from the car service records to the details on t Never had bought a car on-line but Carvana made the process very easy, everything was well documented from the car service records to the details on the financing. Customer service is great, delivery person was very helpful and their phone support answer all of my questions. The price was fair and the best part is no more going to dealerships and play their games. More