
Carvana
Tempe, AZ
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10,132 Reviews of Carvana
Makes car buying easy! I absolutely hate car buying. So Carvana wonderful to have as a service. They help me in finding a car that fits my needs and provides excellent custo I absolutely hate car buying. So Carvana wonderful to have as a service. They help me in finding a car that fits my needs and provides excellent customer service in the process. More
It’s the ONLY way to buy a car, streamlined, efficient, every step guided, excellent service and excellent product. Very very happy with the whole experience from my trade in to my purchase. Still can’t every step guided, excellent service and excellent product. Very very happy with the whole experience from my trade in to my purchase. Still can’t believe I didn’t have to sit through hours of needless waiting and upwelling. Thank you!! More
Best process ever!!!! I love Carvana, and my car is everything!!! Will tell everyone I know about Carvana! Best way to buy your next car! everything!!! Will tell everyone I know about Carvana! Best way to buy your next car! More
Incredible experience Like a lot of people, I dread the car buying experience. But not with Carvana. The entire process was an incredibly positive experience and so simple Like a lot of people, I dread the car buying experience. But not with Carvana. The entire process was an incredibly positive experience and so simple. The SUV we purchased is in great condition. My only minor complaint is that I did not realize the vehicle didn’t have two keys or the key fobs. I didn’t catch this when reviewing the car online. It cost us an additional $400 to buy a key fob from the dealer and to have it programmed. But other than this, this was by far the best car buying experience I have ever had. More
Excellent experience. Car detailing could’ve been better. Dog hair remained between seats and glass/mirror not clean. Excellent quick repair of chip in the windshield with safelite. I would repeat experience Dog hair remained between seats and glass/mirror not clean. Excellent quick repair of chip in the windshield with safelite. I would repeat experience and recommend to others. More
Smooth operation I had my truck for sale in all the usual on-line places when Andrew from Carvana saw it and contacted me with an offer to buy it. I had a lot of quest I had my truck for sale in all the usual on-line places when Andrew from Carvana saw it and contacted me with an offer to buy it. I had a lot of questions for him as I was pretty skeptical of the operation until I went on line and verified the phone number that he had given me and talked to the people there. After I understood their operation I took their offer and the whole operation was as smooth as silk. From start to finish my truck was gone in 3 days. Everybody involved were very friendly and helpful, especially Andrew. He deserves a medal for his patience and professionalism, I had a hundred questions and answered them all. I highly recommend Carvana. More
happy with my purchase I purchased a Chevy Bolt from Carvana this year. I was very happy with how the website shows 360 degree previews of the car, and detailed photos of an I purchased a Chevy Bolt from Carvana this year. I was very happy with how the website shows 360 degree previews of the car, and detailed photos of any imperfections on the vehicle. I decided to purchase the car knowing I had a week to spend time with it and return it if it didn't work out. In the end I loved driving the car and decided not to return it. My registration and plates arrived after about three weeks driving the vehicle with temporary plates. Overall, the experience was extremely smooth. However, I never tried to return anything including a refundable deposit or a 7-week trial car, so I don't know what that experience is like. One point of turbulence for me was that I wanted to pay the full amount for the car up front (cheapest option in long haul), and this was a lot of money, and it takes time to get that amount all together in one chequeing account. As an example it can take a few days to sell equity from my brokerage and several more days to transfer that money into a bank account. However, Carvana expected the full cost of the vehicle to be in my chequeing account upfront (and they would check it) weeks before they produced the car. They gave me an extension after several phone calls which I was very glad they did, but I wish they would give more time to get the funds together generally. More
Very bad experience. Customer service very polite but absolutely no help at all . They tossed you to different departments back and forth and nobody knows anything everybody avoiding responsibility that absolutely no help at all . They tossed you to different departments back and forth and nobody knows anything everybody avoiding responsibility that That’s not their department. Direct you the wrong way . Different directions between departments. Between Carvana and silver rock. Extremely disappointed and frustrated the way we were pushed with all the delays in the response from carvana and silver rock . Feels like is intended to be that way so we don’t have any options but to accept the car within the time limit. More
The buying process was the easiest I’ve ever been through! Everyone was excellent for purchasing to the delivery! Our family will definitely be purchasing our vehicles through Carvana in the future! through! Everyone was excellent for purchasing to the delivery! Our family will definitely be purchasing our vehicles through Carvana in the future! More