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Carvana

Tempe, AZ

3.4
10,132 Reviews

HQ

Tempe, AZ

85281

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10,132 Reviews of Carvana

December 15, 2019

Makes car buying easy! I absolutely hate car buying. So Carvana wonderful to have as a service. They help me in finding a car that fits my needs and provides excellent custo More

by phbean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sessily
December 15, 2019

I love love my car! Carvana is absolutely amazing!!! I would recommend to everyone! It’s super easy. So convenient to shop from your phone. More

by alexisanna.thomas
Recommend Dealer
Yes
Employees Worked With
Gfthh
December 15, 2019

It’s the ONLY way to buy a car, streamlined, efficient, every step guided, excellent service and excellent product. Very very happy with the whole experience from my trade in to my purchase. Still can’t More

by buddha2lotus
Recommend Dealer
Yes
Employees Worked With
Can’t remember but he was great
December 15, 2019

Best process ever!!!! I love Carvana, and my car is everything!!! Will tell everyone I know about Carvana! Best way to buy your next car! More

by Kiadriver
Recommend Dealer
Yes
Employees Worked With
Not sure of his name but he was excellent and patient
December 15, 2019

Incredible experience Like a lot of people, I dread the car buying experience. But not with Carvana. The entire process was an incredibly positive experience and so simple More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember their names, but every individual was incredibly professional and courteous
December 15, 2019

Excellent experience. Car detailing could’ve been better. Dog hair remained between seats and glass/mirror not clean. Excellent quick repair of chip in the windshield with safelite. I would repeat experience More

by kevinc5741
Recommend Dealer
Yes
Employees Worked With
Britney
December 14, 2019

Smooth operation I had my truck for sale in all the usual on-line places when Andrew from Carvana saw it and contacted me with an offer to buy it. I had a lot of quest More

by valleyboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew and Peter
December 14, 2019

happy with my purchase I purchased a Chevy Bolt from Carvana this year. I was very happy with how the website shows 360 degree previews of the car, and detailed photos of an More

by ambi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
cant remember
December 14, 2019

Very bad experience. Customer service very polite but absolutely no help at all . They tossed you to different departments back and forth and nobody knows anything everybody avoiding responsibility that More

by pbribiesca
Recommend Dealer
No
Employees Worked With
Can’t remember
Dec 17, 2019 -

Carvana responded

Thank you for taking the time to give your feedback. Carvana strives to provide exceptional customer service for our customers while maintaining transparency throughout the entire process. It is disheartening to hear this was not the case for you. One of the many benefits of Carvana is the 7 Day Money Back Guarantee where we allow customers an adequate amount of time to properly inspect their vehicle and ensure it is up to their liking. Additionally, we apologize if proper expectations or timelines were not met while working with Carvana and Silverrock, as we understand this can cause frustration. After reviewing your account, it looks like you were able to resolve your concerns with a member of our Post Sale department. We appreciate your patience and encourage you to reach out if you have any additional questions of concerns.

December 14, 2019

The buying process was the easiest I’ve ever been through! Everyone was excellent for purchasing to the delivery! Our family will definitely be purchasing our vehicles through Carvana in the future! More

by Keithtracey6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember names! I’m old!
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