Carvana

My car delivery was delayed with no explanation, but the second appointment was completed without any issues (except the inconvenience of rescheduling from a weekend to a weekday). second appointment was completed without any issues (except the inconvenience of rescheduling from a weekend to a weekday). More

The process to buy the car was good. However, I had two issues: 1. the car had deep scratches that weren't mentioned in the pictures; 2. They ignored my request to use my own plates in t However, I had two issues: 1. the car had deep scratches that weren't mentioned in the pictures; 2. They ignored my request to use my own plates in the registration (even after they have confirmed it). So, I need to repair the car and deal with new plates that I have not requested. More

Easy and straight forward. What you see it what you get! I had no problems with the website or individuals I worked with. What you see it what you get! I had no problems with the website or individuals I worked with. More

If you purchase a car from Carvana and have it inspected, you will likely find mechanical and cosmetic issues that were not mentioned in the online description. Some of these issues may be significant. This you will likely find mechanical and cosmetic issues that were not mentioned in the online description. Some of these issues may be significant. This is not by itself an issue, but with Carvana's poor customer service and scam-like warranty, it's a deal breaker. We are currently awaiting pickup of the car we purchased. I can only hope there is no hassle with the refund. We purchased a white 2012 Honda Civic coupe with under 12,000 miles. This low mileage car should have been free of significant issues. However, a splash guard was missing under the engine. The two front tires were dry-rotted from age. One of the tires was from 2011 and the other was from 2014. The cabin air filter was dirty. There were at least three deep scratches in the paint. Carvana's warranty department agreed to work on one scratch and replace the air filter, but nothing else. Hours of discussion with personnel at Carvana and their warranty department led to nothing but refusal. This was all within the seven day return period, so hopefully the refund will be prompt. What I don't understand is why, with the slick advertising and website, Carvana is not interested in keeping a customer. They've got to know that we will tell all our friends and relatives not to do business with them. How can Carvana expect to sell a car with two unsafe tires and a missing part and not immediately rectify the defects? About the cosmetic issues, the warranty person read the Carvana standards to me over the phone, saying that a scratch should not be so deep that your fingernail will catch on it. Well, that's what we got with multiple scratches even though the online description said that a fingernail will not catch on the scratches. One deep scratch wasn't mentioned in the description at all. More

Very easy process with no hassle. The car arrived when they said it would. Beautiful. The car arrived when they said it would. Beautiful. More

Well I did not get the Carvana experience so it’s just like any other place you buy car. Should of told me your tower doesn’t work… SMH like any other place you buy car. Should of told me your tower doesn’t work… SMH More

A product of our time: easier than dealership, but more hoops if car has issue. hoops if car has issue. More

Extremely easy process. Truck was delivered to my door exactly as described and paperwork was done in just a few minutes. Truck was delivered to my door exactly as described and paperwork was done in just a few minutes. More

I’m so glad I chose to buy a car through carvana! I appreciate being able to do it on my own with no hassle at all. It’s been a great experience and I would recommend it to anyone who needs a car. 10 I appreciate being able to do it on my own with no hassle at all. It’s been a great experience and I would recommend it to anyone who needs a car. 10/10 More

The staff is always helpful and friendly! I love how easy it is to buy a car from Carvana, much easier than the dealership! I love how easy it is to buy a car from Carvana, much easier than the dealership! More