Carvana

Easiest car buying experience ever!! From start to finish it was a breeze. Good prices, good selection, good customer service, easy peasy!!! I recommend Carvana! it was a breeze. Good prices, good selection, good customer service, easy peasy!!! I recommend Carvana! More

Everyone I dealt with was very helpful and made the process easy to complete. Melissa was very responsive and made the transaction smooth on my end. process easy to complete. Melissa was very responsive and made the transaction smooth on my end. More

Was contacted about my car for sale, made me a very fair offer, kept great communication throughout and the process was nice and easy overall. offer, kept great communication throughout and the process was nice and easy overall. More

I had a great experience with Carvana. I sold my car quickly and did not deal with any issues. I sold my car easily and got a good deal. quickly and did not deal with any issues. I sold my car easily and got a good deal. More

Wow, very straightforwad, no gotcha's, no surprises. Wow, very straightforward, no gotcha's, no surprises. Sold them my car, Their online appraisal was higher than the others. When I got to the office Wow, very straightforward, no gotcha's, no surprises. Sold them my car, Their online appraisal was higher than the others. When I got to the office to drop off my cat they did a quick look at my car to see that it was as I described it on their online form, then handed me a check for the exact amount they quoted, called ma an Uber (No, they didn't say "you're an Uber") on their account. Melissa's follow up along the way was great. More

Carvana gave me the best price for my car compared to anybody else. They worked extremely quickly and easily to get my paperwork all taken care of as well. Made selling my car very painless and simple. anybody else. They worked extremely quickly and easily to get my paperwork all taken care of as well. Made selling my car very painless and simple. More

I am passed my 7 day return period, my registration plates are on the way. I lined up my financing through Capital One. There is a team at Carvana that helps make sure the car that you want is a plates are on the way. I lined up my financing through Capital One. There is a team at Carvana that helps make sure the car that you want is available through their system. It’s not as straight forward as it should but uts hard to tell if that is Carvana or Capital One’s fault. I also complicated things by selecting a car and proceeding to purchase before realising it was 2WD when I wanted an AWD. This caused an issue down the line as that on old was used on the purchase and loan docs (I noticed and it was changed). There was also an issue with being able to approve loan payment because you have 24hrs to do that and I was traveling. We got passed that. One real issue was that the photos of the car showed a scratch on the front bumper but in fact someone had glued a crack that ran through the whole bumper from top to bottom. I saw it and highlighted it at delivery. I have to believe it was the previous seller and that the car sitting in a pound in central California melted and exposed a poor cover up job. I followed up with Carvana and they told me to go to a body shop and get a quote with pictures etc. I did that and through their warranty company (Silversomething) the repair was approved. The shop fitted a whole new front bumper and uncovered an issue with the headlamp housing which was approved for repair on the fly. The body shop said the process was the smoothest and easiest that they had experienced. It cost $3000. Sure it was an extra hassle and it must have wiped out their profit on my sale. I could have spent less time in hold but all in all they dealt with it and stood by the sale and that I think is the important thing. I will now use then again and so it might be expensive customer acquisition but they will get their money back overtime. I will lost this in 2 other sires because Carvana deserve recognition. More

Very good experience overall The whole process of buying was pretty smooth, I literally bought my Toyota Rav4 on my bed. The problems that I went through was after I schedule my d The whole process of buying was pretty smooth, I literally bought my Toyota Rav4 on my bed. The problems that I went through was after I schedule my delivery time, two before my delivery day, I was told that my car will be delay for a week because one of their transport carriers has broken down. (It was scheduled on 10/21, I called customer service and they informed me the soonest time it can arrive at my place was 10/28) However, I was able to change the schedule date to 10/23 online when I logged into my account. Which made me very confused, then I called the customer service again on the next day and they told me that my car will be delivered on 10/23. So make sure to check your account if you can change the delivery date if yours is delayed for a long period of time. The car was described, I took it to a mechanic and did an inspection, no mechanic issue here. But the maintenance require light popped out 2 days later, which means I need to make an oil change. But the sticker on my windshield said I still have 4000 miles till the next oil change. So I call the customer and they said they can cover it, I just need to send them the receipt and they will send me a check. Overall, a very good experience, except for the delayed delivery. And I'm waiting for the check ATM. More