Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Carvana
Tempe, AZ
10,178 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Filter Reviews by Keyword
By Type
10,178 Reviews of Carvana
October 31, 2019
Very good experience overall The whole process of buying was pretty smooth, I literally bought my Toyota Rav4 on my bed. The problems that I went through was after I schedule my d The whole process of buying was pretty smooth, I literally bought my Toyota Rav4 on my bed. The problems that I went through was after I schedule my delivery time, two before my delivery day, I was told that my car will be delay for a week because one of their transport carriers has broken down. (It was scheduled on 10/21, I called customer service and they informed me the soonest time it can arrive at my place was 10/28) However, I was able to change the schedule date to 10/23 online when I logged into my account. Which made me very confused, then I called the customer service again on the next day and they told me that my car will be delivered on 10/23. So make sure to check your account if you can change the delivery date if yours is delayed for a long period of time. The car was described, I took it to a mechanic and did an inspection, no mechanic issue here. But the maintenance require light popped out 2 days later, which means I need to make an oil change. But the sticker on my windshield said I still have 4000 miles till the next oil change. So I call the customer and they said they can cover it, I just need to send them the receipt and they will send me a check. Overall, a very good experience, except for the delayed delivery. And I'm waiting for the check ATM. More
by swag9y
Employees Worked With
Carvana customer service
October 30, 2019
really a good app experience. I love carvana very much. Good price, convenient pick up, everything is very good. I will still choose carvana next time Good price, convenient pick up, everything is very good. I will still choose carvana next time More
by Zeqian feng
Employees Worked With
Andrew
October 29, 2019
Still waiting! Extremely disappointed with this company. The registration people did not know what is required to register a car in DC, took over two days for them Extremely disappointed with this company. The registration people did not know what is required to register a car in DC, took over two days for them to figure it out, result two day delay in delivery. Their transport truck broke down; at least that’s what they told me, another week delay for delivery. You’d thinks they would do something to get me the car ASAP, NOPE. Still waiting. More
by Frustrated in DC
Employees Worked With
Talked to at least six people.
October 29, 2019
Excellent Service Andrew reached out to me when i was trying to sell my old car on craigslist. Carvana offered me the best deal for my old car. The appraisal, documenta Andrew reached out to me when i was trying to sell my old car on craigslist. Carvana offered me the best deal for my old car. The appraisal, documentation and the coordination with the associate who picks up the car for the door steps, it was a very smooth transaction. Definitely recommended for anyone who wants to sell there old car and get a decent deal on it. More
by Jags
Employees Worked With
Andrew
October 28, 2019
Super Happy! Super happy with my Carvana experience - I would do this again!!! Everyone I spoke to from Carvana was very nice, helpful and they kept me up-to-date Super happy with my Carvana experience - I would do this again!!! Everyone I spoke to from Carvana was very nice, helpful and they kept me up-to-date through the whole process. It was super easy - used a third party delivery to deliver the car to me (I was three states away from where the car was located). I would do this again! More
by Tibbie Mom
Employees Worked With
Rachel
October 28, 2019
Easiest Car Selling Experience Ever The carvana offer was competitive. The associates from the initial contact and appraisal, thru the documentation and coordination process, and the fi The carvana offer was competitive. The associates from the initial contact and appraisal, thru the documentation and coordination process, and the final vehicle pickup were communicative and courteous. They really make this process painless and easy. High marks for the company overall. More
by Satisfied Seller
Employees Worked With
Andrew for initial contact, Stephen for pick up.
October 27, 2019
Fantastic! Awesome Experience. No haggling, straight forward, and excellent communication. Any questions or issues were resolved quickly and efficiently. I was s Awesome Experience. No haggling, straight forward, and excellent communication. Any questions or issues were resolved quickly and efficiently. I was skeptical at first having never purchased a car this way before. It is the only way I will purchase in the future. More
by Toad
Employees Worked With
Keiana Hopkins
October 27, 2019
Awesome Zoom Zoom This was by far the best car buying experience...application process fast, easy and painless. Finance rate very good. Staff friendly and helpful. O This was by far the best car buying experience...application process fast, easy and painless. Finance rate very good. Staff friendly and helpful. Only downside was delayed delivery, but vehicle arrived in condition as pictured and as stated on website. Will definitely recommend to friends and family! More
by Awesome Zoom Zoom
Employees Worked With
All friendly and helpful
