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Carvana
Tempe, AZ
10,162 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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10,162 Reviews of Carvana
October 21, 2019
Easy and convenient Melissa was super helpful and made the process of selling my car easy. She was available for any questions I had and checked up if I needed anything. Melissa was super helpful and made the process of selling my car easy. She was available for any questions I had and checked up if I needed anything. I received my full asking price and would definitely recommend Carvana. More
by E
Employees Worked With
Melissa
October 21, 2019
Best Car Selling Experience... Ever I’ve sold cars privately a few times in my life, and my experience with Carvana was the easiest by far. I texted and emailed the details of my ve I’ve sold cars privately a few times in my life, and my experience with Carvana was the easiest by far. I texted and emailed the details of my vehicle, and then received an excellent offer. Then I scheduled a time for them to pick it up, and the lady showed up in an Uber and took my car for a spin. She had the right paperwork and a check in hand, and that was it. I signed, and she gave me a big fat check... Then she drove away! So. xxxx. Easy! More
by DosTacos
Employees Worked With
Alison
October 20, 2019
So easy I thought I was doing something wrong A Carvana representative reached out to me based on my ad and offered me a very fair price for a dealer. I sent images of the necessary documents via A Carvana representative reached out to me based on my ad and offered me a very fair price for a dealer. I sent images of the necessary documents via their online portal, which was easy to use, and scheduled a pickup. The pickup was extremely efficient and the associate was friendly and professional. The whole thing was so much easier and so much more worry-free than going to the private market. It was my dream car sale experience. More
by happyseller5679
Employees Worked With
Kenny
October 20, 2019
Great selling experience! Was not getting much response selling out right myself on Craigslist. After second month and lowering price, got what I was asking for from carvana. E Was not getting much response selling out right myself on Craigslist. After second month and lowering price, got what I was asking for from carvana. E mailed documents and two days later single car hauler gave me a check and took my car away. Melissa texted me every day before, and even afterward to ensure my transaction was smooth and to my satisfaction. More
by Gumby
Employees Worked With
Melissa (car hauler guy was good as well, don't remember his name)
October 20, 2019
A wrong made right My new acquired vehicle had a few blemishes that was not reported on the vehicle detail (spots of damaged paint). At first Carvana said they would no My new acquired vehicle had a few blemishes that was not reported on the vehicle detail (spots of damaged paint). At first Carvana said they would not repair because it was normal ware/tear, but after my initial review they came back, reviewed my case and paid for the paint repair. I am glad another rep took the time to review my case and made it right. This is our third car with Carvana and looking forward to doing more business with them. I already have a colleague at work looking at Carvana for their next vehicle. Everything else with Carvana went as smoothly as possible. Remember when your vehicle is delivered to you, please check it thoroughly, clean off anything looks like ball of dirt or poop, it may be a corroded paint under. Thanks again. More
by Patrick
Employees Worked With
Amy
October 19, 2019
Awesome Experience! Posted our vehicle for sale on a local site and shortly thereafter received a call from Carvana. They gave us a fair offer and from there the process Posted our vehicle for sale on a local site and shortly thereafter received a call from Carvana. They gave us a fair offer and from there the process was seem less. Everyone we worked with was very polite, friendly and super helpful. Awesome Experience! More
by Satisfied Customer
Employees Worked With
Melissa,
October 19, 2019
Too easy!!! It's almost too easy, shop online from your couch and find a vehicle that you can buy. Large selection of vehicles to choose from as well. It's almost too easy, shop online from your couch and find a vehicle that you can buy. Large selection of vehicles to choose from as well. More
by Micky
Employees Worked With
I can't remember
October 19, 2019
Quick and easy Very fast and easy. Best way to sell your car. Couldn’t believe how quick and easy the process was. Would recommend this method to anyone Very fast and easy. Best way to sell your car. Couldn’t believe how quick and easy the process was. Would recommend this method to anyone More
by Shane8mcmahon
Employees Worked With
Melissa
October 18, 2019
Very positive experience. Melissa was very helpful in keeping us well informed throughout the process of our vehicle sale to Carvana. Very straightforward and simple from begin Melissa was very helpful in keeping us well informed throughout the process of our vehicle sale to Carvana. Very straightforward and simple from beginning to end. We will gladly let others know that Carvana buys well cared for used cars. Our thanks to all at Carvana that we dealt with - keep up the great work! Our best wishes for Carvana’s future success! Thank you, Paul McGill More
by Eileen Mc
Employees Worked With
Melissa
October 18, 2019
WORST COMPANY EVER!!!! Absolutely the worst car buying experience EVER! You people should be ashamed. EVERY TIME I speak to you about the same ongoing issue, I get completel Absolutely the worst car buying experience EVER! You people should be ashamed. EVERY TIME I speak to you about the same ongoing issue, I get completely different answers each time. I purchased my car a couple mos ago. I received a call at the last minute letting me know their hauler wasn't working and 2 of their reps had to personally drive my car to me, from GA to NH. I was in desperate need of a car, so I accepted their offer. The car was a filthy mess inside and out upon receiving it. After the initial 7-day test drive, learning more about the car, which was skipped entirely when going over the car in person, I learned that my car was almost bone dry in oil and needed to go for an oil change right away, which is not 100% typical when buying a car through a so/called reputable company. After another couple wks, I realized that my temp tags were about to expire. I called Carvana to find out the status of my registration & was told, I never sent in a Ltd. POA which you all need to act on my behalf. I signed not only the POA, but a stack of other forms, in the 2 Carvana employees' presence, as well as in front of my husband. The 2nd Carvana rep who was there that day even signed as a witness & the 1st employee notarized it. The woman on the phone, when I later called to find out the status had the audacity to ask me "well maybe you accidentally kept it, so you can go get it notarized?" Ummm....?!?!??! If she had ANY CLUE, she would know I couldn't bring an already signed form to get notarized by another party who didn't witness the signing of the form.. AND, coincidentally, you have every other form that was signed by me on the date of delivery of my car.. just not the POA?! So, not only do you all not know where that form is, but there is a signed POA, just floating around somewhere. So, you all got me a new POA which I signed, notarized & overnighted back to you ASAP. All during which, Carvana told me to go to the DMV, with only a P&S in hand to beg for another temporary plate. Which I did. And received. And fast forward again to 2 days ago when I realized my temp tags were about to expire again. So I called Carvana and asked what this 2nd hold up is about. It's been well over 2 months and any communication about any of this seems to only be coming FROM ME, TO YOU...with STILL no resolution IN SIGHT. I told you all (2 days ago) that my local DMV wouldn't issue me another temp tag; the 1st time was a courtesy, since I didn't have the registration in hand yet.. still!!! So you tell me you are going to put me in a rental, on your dime (but just wait..again, there's yet ANOTHER catch to this nightmare!!!!!!!) Apparently it is Carvana's policy to only rent out standard vehicles, (Corolla or smaller). There's nothing wrong with that car, but if that small of a car fit my needs, I would've bought a small car instead of a full size SUV. Also, we were getting ready to drive 7 hours for a pre-planned trip (this is yesterday now) & there was NO way literally to fit all of our stuff! The 1st Carvana rep said she spoke to the local Enterprise Rent-a-Car & they advised her they were all out of SUV's. When we called back, a 2nd rep said that was incorrect; she didn't know if the local Enterprise had SUV's, or not, but that they didn't have the authority to upgrade us from a standard vehicle & that every member of the mgmt team was in an all day meeting.. and no one had the ability to override anything. The rep I spoke to actually encouraged me to drive my UN-registered vehicle the 20-30 minutes to the closest Enterprise location & risk getting pulled over and having my car towed, if not worse! So instead we wound up paying even more by taking a cab for the 30 min drive to Enterprise. My husband & I decided to just go to Enterprise & work it out ourselves, since all we've received from Day 1 has been lies and dealing with completely rude and incompetent staff. At one point, yesterday during all of this back & forth drama & lengthy conversations with DISGUSTINGLY RUDE & INCOMPETENT STAFF, the Carvana rep on the phone was yelling at me, LITERALLY (whomever is reading this.. I encourage you to pull the phone call between us and your company to learn of this yourself), screaming over my voice so I couldn't get a word in.. Once we got to Enterprise, the manager said no one from Carvana had called them at any point that day thus far and he didn't appreciate Carvana putting words into his mouth, that were not only unauthorized, but were lies. It turned out they had plenty of SUV's. After receiving a call from a Carvana Manager, it took about 30 seconds to upgrade us to the larger vehicle to suit our needs, but that we still needed to pay the deposit. Carvana has now taken over a $6.000 down payment and 2 months of car payments from me.. and all I have to show for it is an SUV sitting in my garage that would be illegal for me to drive. And they STILL don't have an ETA for me for my registration! More
by B. Kushner
Employees Worked With
Holly (the only name I remember; there were several others with whom I’ve interacted though)
