Carvana

Unable to deliver what’s promised I will start of by saying yes the car search and initial purchase experience was easy and almost relaxing compared to the stress of having to go to a I will start of by saying yes the car search and initial purchase experience was easy and almost relaxing compared to the stress of having to go to a dealership and fight tooth and nail for a good deal. But that is where the good experience stops. Completing all the paperwork becomes quite time consuming. And the whole time you are filling out the forms you watch the timer tick down saying complete now for guaranteed delivery. After rushing thru I was guaranteed a delivery on a Tuesday (7 days away). The first bummer. Monday, day before pickup I received a phone call from a rep that the delivery truck never showed to pick up the car. Quite a head scratcher. So the next delivery date will be the following Tuesday. The rep 100% guaranteed me this date the car will be there. 6 days later again another phone call. Right away I could tell by the reps tone of voice it was more bad news. Again I’m told the delivery truck just never showed up and my car was sitting in Cleveland. Well that’s a shocker because originally I was told the vehicle was coming from Indiana. I tell the rep I can’t wait 7 more days. I need this car and I will be away the next week. All he says is I don’t know what to tell you. You can cancel the order. I almost feel like the vehicle I ordered didn’t exist. There is no way carvania wouldn’t be able to get the car to me especially if Coming from Cleveland which is only 7 hours from my house in over 14 days. It’s truely a shame because buying online seemed like a great change from traditional options but don’t fall for it. I also think Carvania needs to look up the definition of guaranteed. More

Smooth transaction Had a great experience selling my car to Carvana. Kenny did an excellent job explaining the process, providing a great offer and following up througho Had a great experience selling my car to Carvana. Kenny did an excellent job explaining the process, providing a great offer and following up throughout the process. The pickup was just as satisfying as I was handed a check for the promised amount and was finished within 15 minutes. Highly recommend if you don't want to deal with tire kickers. More

Buying from Carvana was one of the worst decisions I’ve made This should serve as a warning to other military families who are moving around to NOT buy from Carvana. My wife and I were moving back from being sta This should serve as a warning to other military families who are moving around to NOT buy from Carvana. My wife and I were moving back from being stationed overseas and looking to get a car. We knew it would be an odd situation getting the car registered because we had no permanent address in the U.S so we called Carvana to see if it would be possible to buy a truck so that we would have a vehicle as soon as we arrive back in the states. They told us that we could just use a family member’s address and that registration would be easy, that they would do all the work and that we could call to change the State registration once we got an address in our new State. I called them back about 2 weeks after we got the car and they said I couldn’t change the address and now I would have to get it registered in a state im not living in. The complications from this have led to almost THREE MONTHS without getting any license plates or registration. My temp tag has expired twice. The first time, Carvana would not help me get a temp tag so I couldn’t drive my truck for a week until I finally found a DMV that would give me another temp tag. That temp tag has expired and now I have to drive a rental. After spending all that money I cannot legally drive my truck because of Carvana’s inept abilities to understand different state’s laws on car registration. Additionally, when we got the truck it was not detailed, it was dirty, and there were no floor mats. The representative at the pickup location said that they would ship me floor mats for free but they still have not come. Carvana has lied to me, given me completely wrong information on what forms to fill out and how to fill them out and as a result have had to spend hours on the phone with Carvana trying to get this fixed. Furthermore, I have had to drive to multiple police departments and courthouses to do the paperwork. Its all been for nothing and there is no end in sight. It seems the easy fix would be just to re-do the paperwork to get the registration done in the state I’m living in but they refuse to do that despite the earlier promise that they could. I would not have bought the truck had that bit of information been accurate. I have never been treated so badly by a company in my life and it is a horrible feeling to have spent my hard earned money on a truck that I now cannot drive. On top of that it has added unnecessary stress to an already stressful move after serving overseas for 3 years. At this point I wish more than anything I could just give the truck back, get a refund, and forget about Carvana. This has been a nightmare and I’d highly recommend that other potential buyers (especially military) just go to a dealership and not buy from Carvana. -Logan More

Delays, Delays and Broken Promises Great way to purchase a car, unfortunately everything after clicking the buy button was a nightmare. I found a car that I liked and the purchase proce Great way to purchase a car, unfortunately everything after clicking the buy button was a nightmare. I found a car that I liked and the purchase process was straightforward and easy. I was then able to schedule a time for delivery. My first delivery date was canceled and postponed over a week. A couple of hours before the second delivery time Carvana called and said that it would be delayed again until the next day. I had plans to go out of town the following morning. Finally the delivery driver (the only competent Carvana employee I've dealt with) said that he would be able to deliver the car several hours later that the original time. It ended up being almost midnight before he showed up. The car had numerous chips in the paint that were not documented in the sale listing. In fact the sale listing said that there were no cosmetic issues with the car. The delivery driver apologized for the issue and said they Carvana would have this fixed. The repair team contacted me and said the paint would not be fixed. Upon the second delivery delay the local manager said that I would be compensated $25 per day from the original delivery date. He said that a check would be mailed after the 7 day trial period was over. I'm writing this review almost 2 months later and that check has yet to come. I contacted Carvana again and was told that they have no record of this promise. Stick with CarMax if you want a better experience. I've bought several cars from them and never had any issues. To be sure, this should be a 1 star review. Carvana as a whole deserves 1 star. The delivery driver, Will T, is the sole reason for bumping it to 2 stars. More

Great Service! Carvana treated us like gold! Completely happy with their sales person their offer and pick up. Would definitely sell to Caravana again. Alison is a g Carvana treated us like gold! Completely happy with their sales person their offer and pick up. Would definitely sell to Caravana again. Alison is a great sales person who communicates very well. Thanks again Alison. More

First sale This was my first experience with her Vanna. Andrew contacted me through craigslist. It was open and honest and communicated well with me. I would do This was my first experience with her Vanna. Andrew contacted me through craigslist. It was open and honest and communicated well with me. I would do this again. More

Delivered car with problems Frisco tx got the car from AZ at midnight, according to DYLAN at Frisco, who delivered the car with 11 mile s on it, tire pressure warning light in, I Frisco tx got the car from AZ at midnight, according to DYLAN at Frisco, who delivered the car with 11 mile s on it, tire pressure warning light in, INSPECTION NOW flashing, he said don't worry about it, shouldn't have let him leave it, but I had an appointment with dealership the next day. I looked at the manual and it said do NoT drive it with those 2 warning lights on, take it to dealership immediately!! I called DYLAN, no answer, left message for him to come tow the car to dealership, never called back. Called carvana, held for 49 minutes 3 times, called silver lake since I had bought the extended warranty, they did nothing, said call carvana. Finally cancelled the down payment check, at 3AM. Had them pick up the car Monday evening. Terrible customer service, AFTER they get your money, they ignore you. Service contract is a joke!! Do not use!!!! More

They sell crap Bought a car leaked coolant day one. They don’t care it’s my fault. STAY AWAY go to a local dealer for piece of mind. Bought a car leaked coolant day one. They don’t care it’s my fault. STAY AWAY go to a local dealer for piece of mind. More

Great experience with one small glitch From A-Y and a half I was happy with the experience of my purchase. The only comment I have is a missing cigarette lighter cover when the vehicle was From A-Y and a half I was happy with the experience of my purchase. The only comment I have is a missing cigarette lighter cover when the vehicle was delivered. I queried the delivery man on this part and he said he would mail it to me. I asked him if I need to follow-up with a reminder and he said no. It has been several weeks now since I took delivery and the part has not arrived. It was a very small part that would not have sank the deal but I still felt lied to. Notwithstanding, I still give the operation 5 stars but advise buyers to be wary of promises made by delivery personnel. More

Carvana experience turned great then sour I like purchasing the car online. The car was great price and was qualified in minutes. They also gave me a fair trade in deal. Things I didn’t like I like purchasing the car online. The car was great price and was qualified in minutes. They also gave me a fair trade in deal. Things I didn’t like Delays for both cars I decided to switch to another car They still have not paid my trade in balance and I’m still getting a bill and late fees from former car. I had to bring my car to emissions. It didn’t pass. And then I was getting emails asking me for emissions. Customer service phone is always busy. And they can’t find out answers directly. Still waiting to hear why my trade in that was taken a month ago hasn’t been paid off. So I’m definitely not happy with experience. More