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Carvana
Tempe, AZ
10,129 Reviews
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10,129 Reviews of Carvana
August 15, 2019
Buyer beware!!! Nothing good about this purchase except the person we dealt with during the pre-sale process. Brian was great, the rest was awful. First, car was da Nothing good about this purchase except the person we dealt with during the pre-sale process. Brian was great, the rest was awful. First, car was damaged in transit and there were stains on the front seats so the car was delayed 3 weeks to fix this. Then, it arrived dirty and not in the condition indicated on the listing. The power steering fluid cap was completely missing. There was dog hair all over, a red lollipop stuck between the seats, food wrappers under the seats and scratches in the back interior due to a dog. Carvana did offer to pay for detailing. Took the car to be checked by our mechanic right away. It needs a new AC compressor and front struts and mounts. Funny, that was supposed to be in the 150-point inspection. Mechanic said the oil leak from the AC compressor was very obvious. Now, after waiting 3 weeks for my car, I will be without it for another 3 days while these problems all get fixed. I'm afraid to find out what's going to happen next. Carvana obviously didn't check the car at all. Interior detailing is on their 150-point check list also and that certainly didn't get done. More
by BWass
Employees Worked With
Brian
August 14, 2019
Carvana 8/2/19-Frisco TX Hello, my experience was great I’m Frisco TX. However, I purchased my car on August 2, 2019 and the AC has stopped working. I am not too thrilled abou Hello, my experience was great I’m Frisco TX. However, I purchased my car on August 2, 2019 and the AC has stopped working. I am not too thrilled about that and I hope that customer service can help resolve this issue tomorrow, as it’s 106 with the heat index here in Texas and this is my first AC car in five years. I will say every person was super friendly at the Carvana in Frisco and I will recommended them as long as this issue is taken care of, which I have faith it will be. More
by Rach8155
Employees Worked With
Victor?
August 13, 2019
Easiest Selling Experience Ever Honesty, this was the best car selling experience ever. I tried to sell my truck on Craigslist and Cars.com and was inundated with low ball offers and Honesty, this was the best car selling experience ever. I tried to sell my truck on Craigslist and Cars.com and was inundated with low ball offers and scammers. A representative from Carvana (David) reached out to me and and at first I was skeptical, expecting another lowball offer from a dealership. However, they offered me within $700 of my private party asking price, which to me was worth it since I knew Carvana was legit. They gave me the official offer, I uploaded the 3 documents they needed, I scheduled the pickup (they came to my house), and the representative (Ryan) showed up on time, did a quick inspection/test drive, handed me a check, and was gone. The whole appointment took less than 30 minutes. Most importantly, they stuck to the deal and didn’t try to nitpick anything about the car. Ryan was very friendly/professional. This was honestly a breath of fresh air. I will definitely look at selling (and buying) to/from Carvana in the future! More
by Ryan
Employees Worked With
David, Ryan
August 13, 2019
Great experience I am very happy with the experience. Very quick and smooth sale! Sold at a fair price. Very worth my time! I recommend to anyone looking to sell their I am very happy with the experience. Very quick and smooth sale! Sold at a fair price. Very worth my time! I recommend to anyone looking to sell their vehicle. More
by Drubio3
Employees Worked With
Don’t remember names
August 10, 2019
Pretty good for the most part Overall I had a good experience. I got the car I wanted for about $1000 less than I probably would have paid at a conventional dealer. There were so Overall I had a good experience. I got the car I wanted for about $1000 less than I probably would have paid at a conventional dealer. There were some minor issues however. There was a piece of trim that apparently a Carvana mechanic had tried to replace, but they replaced it with the wrong part. This was confirmed when I took it to a Mazda dealer, who was nice enough to give me the correct part at no cost. There were far more body imperfections that were not reported in the Carvana listing, and I was only offered $100 in compensation. Some of these imperfections could have been easily fixed by a knowledgeable detailer and some Meguiar's ScratchX. The detailing job was amateurish, with excess wax left in the seams, spotted windows, and engine cleaner residue all over the battery. The wheels did not look like they had been cleaned at all. There was only a single key fob, and it will cost me about $120 to buy a new one and get it programmed/cut. Carvana could have duplicated the key, raised the price by $50, made a profit, and saved me money. A backup key is a requirement of car ownership. And finally, the whole car was a little dirty from its long journey from Georgia to Kansas. It wouldn't take more than 5 minutes to wipe a car down with Quick Detailer. This would shine the whole car and result in fewer returns, well worth it. I think Carvana is destined for greatness, but they need to mind the details! More
by GSW
Employees Worked With
don't remember, why is this a required field?
August 10, 2019
Amazon for Car Buying The entire process is smooth and easy. My Wife and I have now purchased 2 vehicles through Carvanna in the past two months, and I'm certain we'll do t The entire process is smooth and easy. My Wife and I have now purchased 2 vehicles through Carvanna in the past two months, and I'm certain we'll do the same in the future. What also impressed me, was that their in-house finance option beat my USAA APR by 3-4%; so I financed through Caravana's lender. If you're like me, and don't like dealing with dealerships, car salesmen, etc., then Carvana is the dealer for you! More
by Sarah0608!
Employees Worked With
Cannot recall.
August 08, 2019
If I could give a zero, I would. This has been a bad experience since the beginning - and unfortunately, it's not over. My coworker had a great experience with Carvana, so we decided This has been a bad experience since the beginning - and unfortunately, it's not over. My coworker had a great experience with Carvana, so we decided to give it a try....And even if you have a good experience, be prepared to have to wait hours for a call back on even the smallest issue.....We loved the first car we test drove - a 2014 Expedition - but it had a slow leak in the front tire. We notified Carvana and made arrangements for them to pick up the car. In the meanwhile, we found that my husband's financing terms with Carvana were much better than what I had been quoted. We asked that when they returned to car to us, we switch the financing to him. Then Carvana lost the car. Then Carvana said the car had been promised to someone else. Then Carvana said we could get the car..... The car was returned to us 7 days later. That afternoon when we went to drive it, the low tire pressure light was on. When we called Carvana about the tire, they said that the slow leak had been noted but since we had decided not to purchase the car (not true) they had chosen not to fix it. (Even if we had decided not to purchase the car, it was a known defect that they chose to ignore.) We were told that we'd need to take the car to an ASE certified technician and that Carvana would cover the repair - including the $50 deductible. Of course, to find an ASE certified technician, I had to log into their 3rd party warranty site using our Carvana paperwork. Guess what - Carvana hadn't entered the paperwork, so we had to wait another 24 hours. After taking the car in, the mechanic called and told us that Carvana had refused to pay for the tire and that he'd discovered a "significant" leak in the power steering line. My husband and I tried calling Carvana back beginning at 3pm today. Finally, after 7pm, someone chose to call us back. In a way, the fact that they didn't fix the leak was a blessing since the mechanic found the power steering leak. Carvana's unwillingness to accept responsibility (they continue to call this a miscommunication) is mind boggling. We still haven't gotten confirmation from Carvana that they are paying for the tire, but you better believe that we will never ever darken the door of this slap dash sorry excuse for a dealership again. As my husband said, we're going back to Carmax where they treat us like customers, not suckers. More
by Ticked Consumer
Employees Worked With
sundry voices on the telephone
August 08, 2019
Excellent service I was contacted by Andrew Hill of Carvana about a car I had recently advertised on the web. Andrew explained the process and asked me some questions I was contacted by Andrew Hill of Carvana about a car I had recently advertised on the web. Andrew explained the process and asked me some questions about my car. He came up with what I thought was a fair offer but I explained I wanted to continue with my ad and he was very understanding. He asked me to keep him in mind if I should change my mind. I waited about two weeks and after no reasonable offers I decided to contact Andrew. I went online and completed the easy to use Carvana process for selling my car. I completed the transaction after submitting the required documentation and was given an instant offer which I accepted. Andrew Hill was absolutely correct when he told me the Carvana experience was easy to use with no pressure. A seamless buying experience to be sure and I would definitely use Carvana again if the need were to arise. Thank you More
by M3happy
Employees Worked With
Andrew Hill, Top Notch
August 08, 2019
Bad experience Got 2 different vehicles. Both had problems that SHOULD have been see on the so called 150pt inspection. Second one had more serious issues. Whoev Got 2 different vehicles. Both had problems that SHOULD have been see on the so called 150pt inspection. Second one had more serious issues. Whoever is responsible at the check points is failing miserably. More
by Clk
Employees Worked With
Calvin Carvana
August 07, 2019
Best service! Carvana is lifesaver! Had a great experience dealing with the company. Positive and polite people, easy access through the chat or phone call. Thank y Carvana is lifesaver! Had a great experience dealing with the company. Positive and polite people, easy access through the chat or phone call. Thank you for being there :) More
by AZ
Employees Worked With
Josh
