Carvana

Disappointed The vehicle I purchased hasn’t even been delivered and I’m already very disappointed. My previous vehicle was totaled in an accident and the cash v The vehicle I purchased hasn’t even been delivered and I’m already very disappointed. My previous vehicle was totaled in an accident and the cash value was just enough to payoff the loan. My insurance has provided me with a rental which is not large enough to accommodate the size of my family. Trying to find a new vehicle that fits my budget and no trade-in to assist with funds for down payment has been a challenge. After weeks of searching online and going to every dealership in the city, I found a vehicle with Carvana. My vehicle reservation, purchase and scheduling the delivery has been a very positive experience. On the day the vehicle was scheduled for delivery is when it went south. Two hours prior to the scheduled delivery time I received a call from Carvana informing me ac is not working on the vehicle I purchased. After being placed on hold for 30 minutes, they stated they have their local mechanic look at the vehicle same day, or I could select another vehicle. This would push out the delivery another full week. This is a $20,000 purchase. I invest time when I make a purchase with that kind of price tag. It’s not a purchase that I can simply select from their website. I’m currently in a situation where I now have no vehicle (because I returned the rental), and I’m insuring a vehicle I don’t even have in my possession. More

Fraud BMW 650i.... piece of crap. Listed as good condition on website. The guy who came to deliver it said he wouldn't accept the car himself. Interior was BMW 650i.... piece of crap. Listed as good condition on website. The guy who came to deliver it said he wouldn't accept the car himself. Interior was trashed and the car smelled like a dead animal. The delivery guy said the detail shop couldn't get the smell out. Based on Carvana's website a car in this condition shouldn't even be for sale ob their site. The car wasn't even the color that was listed. The website said blue and the car was black. Supper pissed off. Will never use Carvana again and will make it a point to tell anyone who will listen what an awful expierence I had with them. I let them pull my credit, I gave them personal banking information for a xxxxxxxx fraud. I am going to show the add to an atorney and explain in detail what happened and I hope to god there is something he thinks we can sue for. More

Failed delivery!!! TWICE Carvana is terrible when it comes to delivery. We were scheduled more than twice and each time we got bumped. These were times that they made avai Carvana is terrible when it comes to delivery. We were scheduled more than twice and each time we got bumped. These were times that they made available for us and then when it came time to deliver they could never meet times. Forcing us to drive to them, or having them drop off at another date. I still don't have the car after two failed delivery dates and now I'm debating if I should go in a different direction. They also lack customer service at the local shops. I wouldn't recommend them Emily & Johnny Antram More

Not quite different as a regular dealership Went through all of the steps to purchase a vehicle through Carvana, set my delivery date for 4 days out. 24 hours before scheduled delivery time I ge Went through all of the steps to purchase a vehicle through Carvana, set my delivery date for 4 days out. 24 hours before scheduled delivery time I get a call... their transport truck has broken down, and next available delivery date is 12 days later. After talking and working with one representative and two supervisors, they were unwilling to budge on any sort of compensation for the predicament their faulty equipment put me in. To sum up, their “no haggling” policy works both ways, if they drop the ball YOU are the one that suffers for it. More