Carver Toyota of Columbus

Bryce was very helpful. Set My phone for the Toyota app. Was a patient person. Set My phone for the Toyota app. Was a patient person. More

Quick accurate service in my time of need. I had ran over something on the road that tore up a piece under my car. It was hanging down. I was two miles from Carvers. They got me in immediately I had ran over something on the road that tore up a piece under my car. It was hanging down. I was two miles from Carvers. They got me in immediately and fixed my Prius. No charge fir adding clips to hold the piece back together. My hero . More

Appointment made 3 weeks out for general maintenance (oil change, tire rotation, etc). As well as warranty side trim piece (sticker) replacement for tundra. 1) didn’t reset maintenance schedule on dash change, tire rotation, etc). As well as warranty side trim piece (sticker) replacement for tundra. 1) didn’t reset maintenance schedule on dash 2) arrived 10min early - 12:50pm. 3) arrived and maintenance tech didn’t know the work they were doing. Tried sending me to parts… when it was already ordered and there. 4) 12:50pm - sat in lobby until 5:45pm. The only updates I was given were when I went to ask. Every Time I was told “about an hour” until finally they gave up trying to estimate and said “they are still working on it” Maintenance department manager prior to visit was good and promised good service; ordered part. Did a great job of calling and following up. Everything after that was absolutely horrible. Poor communication Poor execution Poor internal coordination I feel every time I visit this dealer - somehow the service continues to get worse. Toyota makes amazing cars and trucks - what I don’t understand is, when I had a Lexus, the dealer experience couldn’t be more opposite. Lexus was AMAZING. It’s the same company. I’m not saying Toyota dealers need to be as plush as the Lexus dealers; but the level of service, professionalism and ability to execute so be held to the same standard Toyota builds their cars with. Almost 6 hours for something so basic is embarrassing and disrespectful. Brand new truck… no loaner offered; their reason? “We offer a shuttle.” The shuttle is USELESS to folks who live 45-50 min away and have kids they have to pick up. Suggestions: 1) improve planning 2) improve communication 3) all new cars in for warranty work should get loaner- if not available, car off lot should be given. 4) improve execution. Not even resetting maintenance light… come on… do better. More

Service department did a quick check of a possible problem and found no evidence of an issue. Haven't had any recurrence of the issue since. problem and found no evidence of an issue. Haven't had any recurrence of the issue since. More

Everyone at Carver was beyond phenomenal. Management, Sales, and Service provide great assistance and fantastic customer service. I would recommend to anyone looking to purchase or service th Management, Sales, and Service provide great assistance and fantastic customer service. I would recommend to anyone looking to purchase or service their vehicle. More

Carver Toyota of Columbus is by far the best place to purchase from. (In my opinion) From the moment we arrived to the moment we drove off the lot we were treated with the best customer service. From our purchase from. (In my opinion) From the moment we arrived to the moment we drove off the lot we were treated with the best customer service. From our sale representative Shea, who greeted us outside the doors. Going into the dealership we had done our research and knew what we were looking for, what we didn’t want, how much we were willing to pay, and had a ballpark for financing, all of which made our experience 10x better. Shea was able to pull two car from the lot both of which happened to be our idea cars (same style just different models and safety features). We went on a Saturday so things were busy, which was fine with us we were in no hurry. We were able to the first test drive on our own. By the time we came back he had already pulled the second car up and was ready for us. Although we did not test drive the second car we did look it over and compare features which Shea was very knowledgeable on. Shea was the absolute best salesman I’ve encountered, he was friendly, informative, funny and kept us in the loop through the waiting process for the finance department to prepare our options. There is no other way that a car buying experience could be improved beyond what we experienced. Our finance representatives (who I can’t recall his name) was also very informative and friendly. He was newer to the job but even still he was ver informative and made sure we were without questions. He kept things light and made the paper work far more enjoyable! Chris in maintenance was also very friendly. While our time with him was short he made the process of setting up the first survive a breeze! We left the lot in a 2016 Toyota Highlander Limited and couldn’t be happier with our decision. More

Patient and understanding. Not pushy. Easy to talk to and work with. Professional and down to detail. Not pushy. Easy to talk to and work with. Professional and down to detail. More

I ended up paying for glass etching which I didn’t order. On me for not complaining but I didn’t appreciate it. It should not have been added on without my ok up front. I also did not appreciate Adam tryin On me for not complaining but I didn’t appreciate it. It should not have been added on without my ok up front. I also did not appreciate Adam trying to gauge us with an initial demand of $5000 more than msrp and then trying to lowball us on a trade in. The only reason we came there and paid a premium was that you had a car that would have taken us 3 or 4 months to get. We won’t be coming back. More

Vanessa had paperwork ready for service. Service was completed on truck in a timely manner and I was ready to leave in no time. Service was completed on truck in a timely manner and I was ready to leave in no time. More

Service is always great at Carver. Everyone is friendly and helpful. Wouldn’t take my car anywhere else. Everyone is friendly and helpful. Wouldn’t take my car anywhere else. More