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Casa Autoplex

Las Cruces, NM

4.3
709 Reviews

470 West Boutz Road

Las Cruces, NM

88005

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Showing 709 reviews

July 10, 2025

terrible repeat customer service from SM,GSM and from the looks of reviews across many sites, take your feedback to hyundai corp. and Honda corp . I did and they are stunned love the automated responses More

by Lolo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve (sm) Dave (gsm says he is his own boss) tony who could take the time to follow up
July 03, 2025

Going into this dealership was nerve wracking but once I got in contact with Braden at casa auto plex he offered great customer service and made sure everything worked out for everyone involved extremely gr More

by beastmode29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Braden
Jul 03, 2025 -

Casa Autoplex responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Casa Autoplex are glad to have you as a customer.

April 19, 2025

Braden and Barry with Stephen helped us get a good deal with Houston and I! Much love and appreciation, they worked hard gave much effort even took a couple of times picking out the right vehicle. They rea More

by geribickham
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Braden, Barry Good Deals, Stephen
Apr 19, 2025 -

Casa Autoplex responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

February 25, 2025

I was greeted by Braden initially on the lot, and we scheduled a new appointment to look at options about trading in and trading up. He asked the right questions, and was helpful to look at pre-owned vs More

by ellenkebs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Braden, Stephen, Sergio
Feb 25, 2025 -

Casa Autoplex responded

Thank you so much, Ellen, for your kind words for Braden and our team and for taking the time to leave us this wonderful feedback!

February 21, 2025

After purchasing a 2023 Mazda CX5 online, I discovered one window was not working—and I also wanted it to be checked out by a Mazda dealership. I took it to Casa Mazda, where Roger Cavazos, in the Servi More

by Grampam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Cavazos
Feb 22, 2025 -

Casa Autoplex responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 02, 2025

Very good buying experience with Braden and the team at the local Casa Honda dealer. He provided options with pre-owned and new vehicles, ended up purchasing a new Honda Civic. Truly a nice guy! Just waiti More

by jesusjimenez5457
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Braden Tidwell
Jan 03, 2025 -

Casa Autoplex responded

Jesus, Thank you so much for choosing Casa Autoplex! Please let us know if we can be of any more assistance.

October 25, 2024

Braden, Miguel, Luciano, and Jasmine helped me immensely take care of acquisition of my vehicle values, and to trade-in and trade-up in a newer vehicle. With being previous Ford and Honda owners, and with t More

by sandybakken
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Braden Tidwell, Miguel Ortiz, Jasmine Gutierrez, Luciano Anchondo
Oct 25, 2024 -

Casa Autoplex responded

Sandy, Thank you so much for choosing Casa Autoplex! Please let Braden, Miguel, Jasmine, and Luciano know if we can be of any more assistance.

October 22, 2024

David and Braden helped me and Bob immensely to trade-in our leased Honda Accord Hybrid to a new Mazda sedan purchase. Their attentiveness, friendliness, and overall excellent knowledge helping me zero in w More

by iamrosestreet
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Braden Tidwell, David Ruiz, Miguel Ortiz, Robert Gilliam
Oct 22, 2024 -

Casa Autoplex responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

October 15, 2024

We took our Odyssey several times for repairs. Despite fixing several things and spending thousands of dollars, the problem was never fixed. After one of the repairs, we had to go back so they cou More

by Formerhondaowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul, Jaime
Oct 19, 2024 -

Casa Autoplex responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 07, 2024

In May of this year I ordered a 2024 Ford Ranger STX from Casa Autoplex. My salesman was Nathan Peterson. I received it August 30th. My ordering experience with Nathan, was great. I highly recommend, Nathan More

by normandyx1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Peterson, and Adam in Finance
Sep 09, 2024 -

Casa Autoplex responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nathan, Adam, and our team met your expectations. Congratulations on your new 2024 Ford Ranger STX! Thank you again for choosing Casa Autoplex. We look forward to having you as one of our valued customers for many more years to come!

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