Casa Autoplex

This has been the worst car-buying experience I have ever had. I originally purchased my vehicle in July, but due to constant staff turnover and extremely poor organization, no one has been able to keep t had. I originally purchased my vehicle in July, but due to constant staff turnover and extremely poor organization, no one has been able to keep track of my sale. I have had to re-sign paperwork four separate times—twice in July, once in October, and again at the end of December. This dealership clearly struggles with basic record-keeping and follow-through. Since then, I have repeatedly tried to contact the dealership regarding my license plates. I have called multiple times and sent text messages to the individuals who were supposedly assigned to help me, yet I have received no responses. When I call, my calls are redirected and eventually sent to a voicemail box that is full, making it impossible to get assistance. I do not live in Las Cruces, so casually driving down to the dealership is not convenient—but it seems physically showing up is the only way to get anything done. I have wasted an incredible amount of time trying to resolve issues that should have been handled months ago. In October, when I drove back to sign paperwork again, I was promised a full tank of gas. My car key was given to someone, returned about 10 minutes later, and when I got into my vehicle, no gas had been added. No one apologized or addressed it. I have been driving this car since July and still do not have permanent plates. I am currently on my ninth temporary plate, which is completely unacceptable. Overall, this experience has been frustrating, time-consuming, and extremely disappointing. I would not recommend this dealership to anyone. More

The experience was excellent. The process was smooth. Branden Hill was outstanding, very knowledgeable and friendly- highly recommended them The process was smooth. Branden Hill was outstanding, very knowledgeable and friendly- highly recommended them More

My visit with Casa Honda at the Autoplex was easier than expected due to not having purchased a vehicle been over 15 years. Braden greeted me, helped answer questions and didn't expect to buy a vehicle that expected due to not having purchased a vehicle been over 15 years. Braden greeted me, helped answer questions and didn't expect to buy a vehicle that same day, he truly earned my business. His managers Mike and Stephn gave me great info about the new SUV availability, which was great customer service from all sides. Luis in finance helped me get best rate with Honda which made me happy. Braden showed me around the service and parts department which saw Lisa help show me where to bring vehicle when routine maintenance is due. The follow-up after purchase has been good, and available when I have questions which Brandon has helped set everything in place. My friends with me liked the way we handle things from start to finish. Thank you again! Will refer and recommend anyone i come in contact with, saved me a trip to El Paso. Staying local is best in Las Cruces! More

I bought a Toyota Tacoma, used from this dealership on Oct. 10, 2025, the next day I had to take my spare key to my trade in and drop it off, they then told me that the financing that I'd already signed d Oct. 10, 2025, the next day I had to take my spare key to my trade in and drop it off, they then told me that the financing that I'd already signed didn't go through. I then had to sign a new finance contract with a higher interest rate, shouldn't have done that but I did, then they said they needed my husband on the loan, he drove the 2.5 hours and signed the paperwork, we thought the loan was approved then. Please note, the financing invoice charged me an extra $1,988.00 (Triton Paint & Fabric $899.00, Valueshield $1,000.00, and Car Rx GP $899.00, all that I DID NOT WANT). It took them until Nov. 6 to email me the financing/purchase invoice. I have tried to file a complaint, I was given the email address of the secretary to one of the owners of Casa Auto, they told me that was the only place that I could file a complaint, I've sent 2 emails to her and no response, so that was also a waste of my time, I then called the bank that was doing the financing today, 12/2/2025 and was told that they requested more information over 30 days ago from the dealer and the dealer has never replied. As of today, 12/2/2025, my trade-in was paid off, my new truck loan isn't even in place, I can't make my payment as there is no financing or bank to make a payment too, I am so confused and angry. What a horrible nightmare this has been. I am just hoping that this all gets resolved and I can move on and never go back there. More

Once again my wife’s Mazda CX5 is back in the shop for the same problem area of the rear differential as our first shop repair starting in March of 2025 and getting the car back in October. That “repair” the same problem area of the rear differential as our first shop repair starting in March of 2025 and getting the car back in October. That “repair” took over 6 months in the shop and 3 or 4 “new problems” discovered and more than $10,000 charged. After having the car for only 2 weeks from the repair shop there is a new fluid leak around the same rear differential. I’ll leave it to the customer reading this review to make your own decision if you should buy or get repairs from Casa of Las Cruces. This has been a very very bad and costly experience and it is still happening to me. More

Wife took Mazda CX5 to service in March. The car started to jerk around when put into gear they said the transmission was bad. I don't know what was wrong with the transmission but 4 months The car started to jerk around when put into gear they said the transmission was bad. I don't know what was wrong with the transmission but 4 months later they replaced the transmission and the trans was still bad. Then they said it was the software and after months in the shop we get the car back for over $10,000. repair. This was two weeks ago that we got the car back now today the wife is going to the gym and she said looked at all of the oil out from the back end of the car on the garage floor. She wants to take the car back to Casa Mazda to see what is wrong. Do you think they will do the right thing - I don't. They either made very bad judgments on the jerky car or they were taking us for a money ride. Now in 2 weeks we have another problems - hmmm. I would not go to Casa Autoplex they will take your money. 10-6-2025 More

Braden Tidwell and the staff of Casa Honda Las Cruces are the best! Braden helped me go through the process of buying a car from start to finish. He explained everything in detail, made it easy to understand the best! Braden helped me go through the process of buying a car from start to finish. He explained everything in detail, made it easy to understand, helped me with the documentation, and was always ready to take my calls and answer my questions. He sure made the whole process an enjoyable experience. I wholeheartedly recommend Casa Autoplex and Casa Honda Las Cruces. Ask for Braden! More

1 because 0 stars is not an option. An extremely disappointing experience from the start. From looking at vehicles, to sales, to finance, to fighting to get paperwork on the vehicle - An extremely disappointing experience from the start. From looking at vehicles, to sales, to finance, to fighting to get paperwork on the vehicle - Every bit of working with this company was frustrating, and the incompetence was exhausting. In the end, after all the issues we had sith the actual vehicl, we just wanted contract paperwork so we would know how to make payments. Our payment was due in 3 days at this point and we had nothing. When we signed papers, we did not recieve/leave with any documents. We spoke to so many people that I lost count, no one took ownership just kept making excuses and pushing us to someone else. Blaming it on the bank, then on an employee who no longer worked there, telling us to "give it more time" when it has been well over a month etc. The big excuse seemed to be that they had hired a lot of knew people who needed training. I called over and over, talking to different people with no one willing to help me. Finally, weeks later(Aug 20th), I'm told a finance director would be emailing all the paperwork to me at that moment (he said I'd recieve it in 3-5 minutes), and that they do not provide hard copies of paperwork. No one had ever said that but ok-fine. I ask him to wait on the line while I check my email and wait for the documents, he agrees, puts me on hold and then hangs up on me. I called back and start the whole process over again with someone new. Thankfully this time I spoke with Bobby G. who was actually willing to take the time to help me. It turns out I CAN get a copy, so I headed to the Autoplex. Speaking to a "new" finance manager, it turns out the loan had not been completed until literally 2 days before this day (Aug 18th). I was told it sat there, until the new he completed it. Mean while I've been calling for weeks and all that needed to happen was for someone to print the paperwork. Trying to speaking to upper management was impossible with an employee telling me they had no contact information for them, then "transferring" me to them but just hanging up the phone. I spoke to different 'managers' countless times, I left messages on several lines and nothing. To say this experience was awful is an understatement and I wish we would of never purchased from them. I can only hope that someone reads this review and decides to go elsewhere. The owners/management should be absolutely ashamed by how we were treated. Most of the employees we tried to get help from were rude, unhelpful and entitled, not willing to help us resolve an issue we should of never had to begin with. I don't know why we were not given paperwork/contract when the vehicle was purchased but we trusted they were doing their job correctly. Car dealerships have such a bad reputation and after this experience, I truly know why. We do not recommend anyone purchase from this location. Please take your hard earned money and time else where- this establishment is an embarrassment. More

I recently purchased a gently used vehicle from here. Braden was the sales rep, Gabe is new to the team and a sales rep in training, Tyler was the manager, and Jeff was the financial manager. They had th Braden was the sales rep, Gabe is new to the team and a sales rep in training, Tyler was the manager, and Jeff was the financial manager. They had the exact type of vehicle with options that I wanted at a good price with low miles. Even though Gabe was in training, he's a very polite young man who is already very professional in how he carries himself. He has the potential to go far and be very successful. Tyler is friendly, helpful, not pushy, and always with a smile on his face. A nice bonus was the Orange Cow food truck with food for customers at no cost to them. More

After looking online for a Hyundai Tucson, I am a returning customer found one i liked and scheduled a new appt with Jay and Nathan who tagged team. They helped assist me and they are friendly, knowl returning customer found one i liked and scheduled a new appt with Jay and Nathan who tagged team. They helped assist me and they are friendly, knowledgeable, and getting straightforward to my new vehicle purchase. After delivery followup, Brandon happily made sure everything was good. Braden at Honda was available to help enroll me for the Hyundai BlueLink waiting on activation. Casa has a great team from start to finish, enjoying my new vehicle learning all the new equipment. Thank you again for the service! More