Casa Autoplex

It’s been nothing short of a nightmare dealing with casa. I bought a 2026 F150 and traded in my super duty 3-14. The wheels they put on it were rubbing more than we noticed on the fast test drive. I was havi I bought a 2026 F150 and traded in my super duty 3-14. The wheels they put on it were rubbing more than we noticed on the fast test drive. I was having to make a 3 point turn to get it out of the culdesac. We gave them a call to see what they could do and they said to bring it in early Saturday. We live over 45 minutes away keep in mind. We did and they said they couldn’t do anything that day but they could give me a free tank of gas and a wash. We were there for 3 hours. Got my truck back and they didn’t even clean the inside. We give them a call again to make a time to drop it off and get a loaner car. A hair over a week later it was ready for pick up. Cool. Still sort of rubs but whatever. Then my bank reaches out to me to tell me I’m delinquent on my super duty. They never received payment for my trade in truck. Also my temps are now expired because of this. No one will return my calls. I’ve left countless voicemails and talked to finance who seemed to have no idea what they are doing. They’re giving me the run around. The manager we dealt with no longer works there and the salesguy is also getting the run around. Just pay off my truck!!!!! Give me a call and actually do your jobs before my credit is ruined from this. More

My experience at Casa Autoplex was horrible. I purchased a vehicle from them years back in El Paso That experience had me come back As a customer, but the Casa Autoplex here in Las Cruces did no I purchased a vehicle from them years back in El Paso That experience had me come back As a customer, but the Casa Autoplex here in Las Cruces did not treat me well. I purchased a car from them March 17. and took it back March 25. I asked them as a woman of God to check the car out because it had stalled on me at the lights during rush-hour. I was directed to speak to Fernando and of course the sales person Aylin, I explained what happened. I was not taken at my word. I was asked again to explain myself, when Fernando came in to the lobby to talk to me. first thing he said was there was nothing wrong with the car and he gave me some papers that were given to him by a machine that they use to detect any problem on the vehicles. then he proceeded to read some AI information to me without listening to what I was saying because I am a woman his explanation to me was that the car was learning how I drive that is why he believes the car Stalled on me. when I put it in park and turned off the car, and turned the car back on and put it in drive I reset the car. I have never heard that in my life I worked at Jiffy Lube 🤦🏽‍♀️ at this time, he told me that I could take the car and if it happened again to get my phone out, take a video so that way they know what they were looking for 😂 when I said I’m sorry, but I am not taking that car because it’s not safe to drive. His response was I’m not you’re not taking the car and gave the keys to the other gentlemen that were at the counter so this is to everybody that is unaware of vehicles, I would not recommend you going there. Unless you know very well, what you’re purchasing I have been back-and-forth since March 25 spoken to Luis in finances Benny that is in charge of the in-house financing and I just been getting the run around and I’m still out of a car and my money. Matthew 9:13 I desire mercy and not sacrifice.’ For I did not come to call the righteous, but sinners, to repentance. More

Casa Autoplex and AutoGroup is the absolute worst company you could do business with. For the love of God, the service is so bad, but the way they treat their employees is even worse. It's almost unbelievabl you could do business with. For the love of God, the service is so bad, but the way they treat their employees is even worse. It's almost unbelievable. My vehicle was in there for service several times, with both their Hyundai and Ford service departments. I've received my vehicle back with a broken windshield, that it didn't have before it was dropped off for service at the Hyundai department. I had to fight to get them to fix it for me. The Ford Service Department is even worse. They took 3 months to get my Radio fixed, even though they knew the issue the day after they had it. I literally had to call 5 times a day there at the end, to get anything done or moving. Even then, I had to take a personal trip into town to see them. I live out of town, which made that super inconvenient. No rental, no loaner, 3 months with no follow ups. The management is incompetent. The HR woman Angel, yelled at an employee in front of the whole service department, for asking about FMLA for their sick Grandmother. The HR person. Great job at keeping things sooo confidential, even the customers could hear her! This place is a joke. The way they treat their employees and their customers is absolutely disgusting. If you seek a company who actually cares about people, don't take your vehicles here. Home of the nice guys? Yeah right. -5/10 don't recommend. More

This has been the worst car-buying experience I have ever had. I originally purchased my vehicle in July, but due to constant staff turnover and extremely poor organization, no one has been able to keep t had. I originally purchased my vehicle in July, but due to constant staff turnover and extremely poor organization, no one has been able to keep track of my sale. I have had to re-sign paperwork four separate times—twice in July, once in October, and again at the end of December. This dealership clearly struggles with basic record-keeping and follow-through. Since then, I have repeatedly tried to contact the dealership regarding my license plates. I have called multiple times and sent text messages to the individuals who were supposedly assigned to help me, yet I have received no responses. When I call, my calls are redirected and eventually sent to a voicemail box that is full, making it impossible to get assistance. I do not live in Las Cruces, so casually driving down to the dealership is not convenient—but it seems physically showing up is the only way to get anything done. I have wasted an incredible amount of time trying to resolve issues that should have been handled months ago. In October, when I drove back to sign paperwork again, I was promised a full tank of gas. My car key was given to someone, returned about 10 minutes later, and when I got into my vehicle, no gas had been added. No one apologized or addressed it. I have been driving this car since July and still do not have permanent plates. I am currently on my ninth temporary plate, which is completely unacceptable. Overall, this experience has been frustrating, time-consuming, and extremely disappointing. I would not recommend this dealership to anyone. More

The experience was excellent. The process was smooth. Branden Hill was outstanding, very knowledgeable and friendly- highly recommended them The process was smooth. Branden Hill was outstanding, very knowledgeable and friendly- highly recommended them More

My visit with Casa Honda at the Autoplex was easier than expected due to not having purchased a vehicle been over 15 years. Braden greeted me, helped answer questions and didn't expect to buy a vehicle that expected due to not having purchased a vehicle been over 15 years. Braden greeted me, helped answer questions and didn't expect to buy a vehicle that same day, he truly earned my business. His managers Mike and Stephn gave me great info about the new SUV availability, which was great customer service from all sides. Luis in finance helped me get best rate with Honda which made me happy. Braden showed me around the service and parts department which saw Lisa help show me where to bring vehicle when routine maintenance is due. The follow-up after purchase has been good, and available when I have questions which Brandon has helped set everything in place. My friends with me liked the way we handle things from start to finish. Thank you again! Will refer and recommend anyone i come in contact with, saved me a trip to El Paso. Staying local is best in Las Cruces! More

I bought a Toyota Tacoma, used from this dealership on Oct. 10, 2025, the next day I had to take my spare key to my trade in and drop it off, they then told me that the financing that I'd already signed d Oct. 10, 2025, the next day I had to take my spare key to my trade in and drop it off, they then told me that the financing that I'd already signed didn't go through. I then had to sign a new finance contract with a higher interest rate, shouldn't have done that but I did, then they said they needed my husband on the loan, he drove the 2.5 hours and signed the paperwork, we thought the loan was approved then. Please note, the financing invoice charged me an extra $1,988.00 (Triton Paint & Fabric $899.00, Valueshield $1,000.00, and Car Rx GP $899.00, all that I DID NOT WANT). It took them until Nov. 6 to email me the financing/purchase invoice. I have tried to file a complaint, I was given the email address of the secretary to one of the owners of Casa Auto, they told me that was the only place that I could file a complaint, I've sent 2 emails to her and no response, so that was also a waste of my time, I then called the bank that was doing the financing today, 12/2/2025 and was told that they requested more information over 30 days ago from the dealer and the dealer has never replied. As of today, 12/2/2025, my trade-in was paid off, my new truck loan isn't even in place, I can't make my payment as there is no financing or bank to make a payment too, I am so confused and angry. What a horrible nightmare this has been. I am just hoping that this all gets resolved and I can move on and never go back there. More

Once again my wife’s Mazda CX5 is back in the shop for the same problem area of the rear differential as our first shop repair starting in March of 2025 and getting the car back in October. That “repair” the same problem area of the rear differential as our first shop repair starting in March of 2025 and getting the car back in October. That “repair” took over 6 months in the shop and 3 or 4 “new problems” discovered and more than $10,000 charged. After having the car for only 2 weeks from the repair shop there is a new fluid leak around the same rear differential. I’ll leave it to the customer reading this review to make your own decision if you should buy or get repairs from Casa of Las Cruces. This has been a very very bad and costly experience and it is still happening to me. More

Wife took Mazda CX5 to service in March. The car started to jerk around when put into gear they said the transmission was bad. I don't know what was wrong with the transmission but 4 months The car started to jerk around when put into gear they said the transmission was bad. I don't know what was wrong with the transmission but 4 months later they replaced the transmission and the trans was still bad. Then they said it was the software and after months in the shop we get the car back for over $10,000. repair. This was two weeks ago that we got the car back now today the wife is going to the gym and she said looked at all of the oil out from the back end of the car on the garage floor. She wants to take the car back to Casa Mazda to see what is wrong. Do you think they will do the right thing - I don't. They either made very bad judgments on the jerky car or they were taking us for a money ride. Now in 2 weeks we have another problems - hmmm. I would not go to Casa Autoplex they will take your money. 10-6-2025 More

Braden Tidwell and the staff of Casa Honda Las Cruces are the best! Braden helped me go through the process of buying a car from start to finish. He explained everything in detail, made it easy to understand the best! Braden helped me go through the process of buying a car from start to finish. He explained everything in detail, made it easy to understand, helped me with the documentation, and was always ready to take my calls and answer my questions. He sure made the whole process an enjoyable experience. I wholeheartedly recommend Casa Autoplex and Casa Honda Las Cruces. Ask for Braden! More