Casa Ford Lincoln

Casa Ford is AWESOME!!!! Won't go anywhere else. When it come time to purchase our daughter's first vehicle, of course we contacted Ventura Pena. He helped us find the ideal car for her. We clearly l When it come time to purchase our daughter's first vehicle, of course we contacted Ventura Pena. He helped us find the ideal car for her. We clearly love this man. We've bought 4 vehicles from him and soon we're going to have to change our Expedition for a newer vehicle and we are definitely going to see "Ben" at Casa Ford. Wouldn't have it any other way. More

I am glad that Raul was my salesman. I contacted Casa via their web site and stated my interest in a 2014/2015 Expedition. I was contacted by Raul Bustamante and I made an appointment to I contacted Casa via their web site and stated my interest in a 2014/2015 Expedition. I was contacted by Raul Bustamante and I made an appointment to visit the salesroom so I could look over Casa's inventory. Raul was very helpful and let me test drive the vehicle I was most interested in. Raul went out of his way to show me how the accessories worked and answered all my questions. I am still learning how everything works and I intend to make one more appointment with Raul to get a few more questions answered. Paco was also very helpful and answered all my questions as we finalized the details of my purchase. I am looking forward to receiving the all weather 1st and 2nd row floor mats and the cargo area mat. All and all, I think my shopping experience at Casa Ford was efficient, pleasant, and absolutely worth my time. The TV is very nice also. More

Major Purchase When we arrived at the Dealership Alberto was there to greet us right from the get go (even though we parked far away). We told him the type of vehicl When we arrived at the Dealership Alberto was there to greet us right from the get go (even though we parked far away). We told him the type of vehicle we we looking for (Explorer/ F150) and he led us right to them showing us several different models. We chose what we wanted based on the options we were looking for and got down to business. Jermaine and Paco from Finance assisted in crunching the numbers and in the end, we drove off happy and in our new '15 Explorer. Thank you all... ???? More

Excellent experience Pedro Rostro did an awesome job in helping me find the truck i wanted. He was attentive and listened to what i wanted. I would recommend Casa Ford to Pedro Rostro did an awesome job in helping me find the truck i wanted. He was attentive and listened to what i wanted. I would recommend Casa Ford to anyone. Overall it was a great experience and i wouldn't hesitate to return to Casa Ford to buy another vehicle in the future! Love my F-150! More

Tried to steal my money Went to get my first car to casa Ford found. I told the salesperson I was a first time buyer and found a car I liked but still told the salesperson t Went to get my first car to casa Ford found. I told the salesperson I was a first time buyer and found a car I liked but still told the salesperson that it was over budget. When I knew it I had it already. It was way overpriced and didn't explain the situation or process. I felt like I had been taken advantage of and wanted to talk to the managers about it. One yelled at me and tried to intimidate me saying I was basically screwed and had no option. I demanded to talk to another manager and he was condescending and passive aggressive towards me. I had to call my lawyer and got me out of there. Such a nightmare. It's the worst I have ever been treated. More

Good to go until Finance Got Involved Sales Management Team (Pedro and company) did a great job, attentive to our needs, listened to what we wanted, swapped topper and bed liner into new v Sales Management Team (Pedro and company) did a great job, attentive to our needs, listened to what we wanted, swapped topper and bed liner into new vehicle and TV to boot along with a great price. Then Finance (Aguirre) got involved and Casa almost lost the deal. Not only was he demeaning to wife but he pulled his machismo line on her and treated us like we did not know a thing about anything and tried to sell us on some Smart Pay Plan which was complex at best and when we did not bite - the hard sale came on. Needless to say I had to hear about this all the way back to Las Cruces - who needs that right! Deal was great but the Finance group was nearly a deal buster. More

excellent David Lozano took real good care of us, I would recommend Casa Ford to anyone, very friendly people. Love my F150, bad xxx truck for bad xxx country b David Lozano took real good care of us, I would recommend Casa Ford to anyone, very friendly people. Love my F150, bad xxx truck for bad xxx country boys More

new car warranties They got me the car I wanted and I paid cash for it. Mustang GT. Salesman was OK. But when you get to the credit manager know that this is a Con that They got me the car I wanted and I paid cash for it. Mustang GT. Salesman was OK. But when you get to the credit manager know that this is a Con that all dealers use to get some more money out of you for an extended or preferred warranty above the manufacturers warranty. The warranties may actually do some good for someone eventually but more likely to win the lottery. So decide if you want an additional warranty before you see a credit manager. He is not a credit manager, he is a con man with the sole desire to sell you something he would not buy himself. You will know when he is scamming you when he spends lots of time pushing buttons on the computer ( probably just messing around to kill time to make you wait), prints out long forms, (those are the warranty forms he has not sold you yet), sorts a whole bunch of papers in a file which are just a bunch of copies of the same couple pages. Then he messes with the computer again, then prints another form then sorts the papers again. All intended to waste your time and help his con game. The other part of the con is to tell you how many of the parts can fail. If that is true then buy a more reliable car. Suggestion, decide if you really want and additional warranty and tell the "credit manager" so he can explain it if you want it or tell him at the beginning you do not want it and if he trys to sell it to you, you will walk out and go somewhere else. Just be prepared and understand what you are getting into. This is common to any auto dealer. Good luck. More

oil change Worse place to get a oil change.made my appointment 1 week in advanced for my free oil change that i get for having a brand new ford.appointment was a Worse place to get a oil change.made my appointment 1 week in advanced for my free oil change that i get for having a brand new ford.appointment was at 9.00 am dropped off the car they said 2hours.at 12pm called they said my car is next it be done soon.3pm called car still not done saying they doing the oil change now 30 min its done.if u need ur car the same day i recommend going somewhere else and pay fot it. More

Screwed over and lied to a veteran Casa maya ford xxxxed me and my husband over they only look at you as a dollar sign they don't give a xxxx we had to completely switch car dealerships Casa maya ford xxxxed me and my husband over they only look at you as a dollar sign they don't give a xxxx we had to completely switch car dealerships and have to pay out of our own pocket what they SHOULD HAVE covered. Who xxxxs over a veteran. Will be spreading the word to all his friends an military and mine as well. Unreal! More