
Casa Ford Lincoln
El Paso, TX
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Trade-In for a New Vehicle Truly exceptional team; from sale reps, managers, finance and service dept. In last 5 years have done 2 trade-ins due to their EXCELLENT overall serv Truly exceptional team; from sale reps, managers, finance and service dept. In last 5 years have done 2 trade-ins due to their EXCELLENT overall service! More
Mr Ventura is amazing Mr Ventura goes beyond what is expected of a salesman. He truly cared about what we wanted and spent the whole day looking for it. He nailed it!!! Hav Mr Ventura goes beyond what is expected of a salesman. He truly cared about what we wanted and spent the whole day looking for it. He nailed it!!! Having him treat us as family and not customers makes him a very special friend. Casa Ford Staff is awesome and Paco Salas-Porras was also very helpful. You all are just great!!! Elias and Mary Garcia More
Amazing Service!! I went looking to purchase my first vehicle and I was not disappointed with the service. Everyone Who assisted me made it such an amazing experience, I went looking to purchase my first vehicle and I was not disappointed with the service. Everyone Who assisted me made it such an amazing experience, next time i need service or need to purchase a new vehicle I am sure to return to Casa Ford. More
Casa Ford is AWESOME!!!! Won't go anywhere else. When it come time to purchase our daughter's first vehicle, of course we contacted Ventura Pena. He helped us find the ideal car for her. We clearly l When it come time to purchase our daughter's first vehicle, of course we contacted Ventura Pena. He helped us find the ideal car for her. We clearly love this man. We've bought 4 vehicles from him and soon we're going to have to change our Expedition for a newer vehicle and we are definitely going to see "Ben" at Casa Ford. Wouldn't have it any other way. More
I am glad that Raul was my salesman. I contacted Casa via their web site and stated my interest in a 2014/2015 Expedition. I was contacted by Raul Bustamante and I made an appointment to I contacted Casa via their web site and stated my interest in a 2014/2015 Expedition. I was contacted by Raul Bustamante and I made an appointment to visit the salesroom so I could look over Casa's inventory. Raul was very helpful and let me test drive the vehicle I was most interested in. Raul went out of his way to show me how the accessories worked and answered all my questions. I am still learning how everything works and I intend to make one more appointment with Raul to get a few more questions answered. Paco was also very helpful and answered all my questions as we finalized the details of my purchase. I am looking forward to receiving the all weather 1st and 2nd row floor mats and the cargo area mat. All and all, I think my shopping experience at Casa Ford was efficient, pleasant, and absolutely worth my time. The TV is very nice also. More
Major Purchase When we arrived at the Dealership Alberto was there to greet us right from the get go (even though we parked far away). We told him the type of vehicl When we arrived at the Dealership Alberto was there to greet us right from the get go (even though we parked far away). We told him the type of vehicle we we looking for (Explorer/ F150) and he led us right to them showing us several different models. We chose what we wanted based on the options we were looking for and got down to business. Jermaine and Paco from Finance assisted in crunching the numbers and in the end, we drove off happy and in our new '15 Explorer. Thank you all... ???? More
Excellent experience Pedro Rostro did an awesome job in helping me find the truck i wanted. He was attentive and listened to what i wanted. I would recommend Casa Ford to Pedro Rostro did an awesome job in helping me find the truck i wanted. He was attentive and listened to what i wanted. I would recommend Casa Ford to anyone. Overall it was a great experience and i wouldn't hesitate to return to Casa Ford to buy another vehicle in the future! Love my F-150! More
Tried to steal my money Went to get my first car to casa Ford found. I told the salesperson I was a first time buyer and found a car I liked but still told the salesperson t Went to get my first car to casa Ford found. I told the salesperson I was a first time buyer and found a car I liked but still told the salesperson that it was over budget. When I knew it I had it already. It was way overpriced and didn't explain the situation or process. I felt like I had been taken advantage of and wanted to talk to the managers about it. One yelled at me and tried to intimidate me saying I was basically screwed and had no option. I demanded to talk to another manager and he was condescending and passive aggressive towards me. I had to call my lawyer and got me out of there. Such a nightmare. It's the worst I have ever been treated. More
Good to go until Finance Got Involved Sales Management Team (Pedro and company) did a great job, attentive to our needs, listened to what we wanted, swapped topper and bed liner into new v Sales Management Team (Pedro and company) did a great job, attentive to our needs, listened to what we wanted, swapped topper and bed liner into new vehicle and TV to boot along with a great price. Then Finance (Aguirre) got involved and Casa almost lost the deal. Not only was he demeaning to wife but he pulled his machismo line on her and treated us like we did not know a thing about anything and tried to sell us on some Smart Pay Plan which was complex at best and when we did not bite - the hard sale came on. Needless to say I had to hear about this all the way back to Las Cruces - who needs that right! Deal was great but the Finance group was nearly a deal buster. More
excellent David Lozano took real good care of us, I would recommend Casa Ford to anyone, very friendly people. Love my F150, bad xxx truck for bad xxx country b David Lozano took real good care of us, I would recommend Casa Ford to anyone, very friendly people. Love my F150, bad xxx truck for bad xxx country boys More